Customer Service / Call Center Jobs API - JobsIndex by Aspen Tech Labs

This Actor provides direct access to customer service and call center job openings from employers worldwide. Because these roles are commonly hired remotely or through outsourced BPO providers, companies recruit for them across the globe. The dataset currently covers 200,000+ live vacancies across more than 22,000 employers internationally.

Hiring is concentrated in major outsourcing hubs in Latin America, led by Santiago, Chile, followed by Lima, Peru, and Bogota, Colombia. Other leading cities include Athens, New York, Lisbon, Medellin, London, and Bengaluru. Postings retain local context: alongside "Customer Service Representative," the dataset includes raw titles such as Agent d'Accueil from French employers and Kundenberater from German employers.

The dataset covers two closely related sub-categories: Customer Service Representative, with approximately 175,000 open roles, and Call Center Representative, with approximately 28,000. Titles range from customer service representative, call center representative, client service representative, customer support representative, and client care representative to more specialized roles such as customer experience representative, service desk representative, automotive service advisor, and member service representative. It also includes team-lead, management, and senior client-facing roles such as customer service leader, customer success representative, customer service executive, head of customer success, VP of client onboarding, and director of client relationships.

Employers include major US retail and consumer brands such as Dollar Tree, Domino's, Home Depot, Walgreens, Costco, and State Farm; international organizations such as LVMH, Sparkasse, Tata Capital, Standard Chartered, and Tesco; and call-center and BPO providers such as Konecta, Atento, Emtelco, and MCI.

Use this Actor to source live customer service and call center roles for job boards or recruiting tools, track which BPO providers and direct employers are actively hiring, or analyze where hiring is concentrated globally, city by city.

Need More or Something Different?

If this Actor is working well for you, we'd love a review. For more data, custom feeds, feedback, or questions, reach out through our website or by email. You can also explore JobMarketPulse, our labor and job market intelligence platform.

Built-In Search Preset

This Actor always retains an internal customer-service preset covering the JobsIndex Customer Service Representative and Call Center Representative classifications. The preset itself is not editable in the Actor UI.

The user-facing what field does not replace the preset. When a user enters what, the Actor appends the role query to the internal customer-service query with AND and searches it across job title and job-family fields.

For example, user input:

{
  "what": "bilingual OR manager",
  "where": "Germany OR France",
  "remote": "remote",
  "size": 5
}

keeps the customer-service preset and further narrows it to matching bilingual or manager roles. If what is empty, the Actor sends only the internal customer-service preset.

Quick Start

{
  "what": "bilingual OR manager",
  "country": "United States",
  "remote": "remote",
  "size": 5
}

Input Parameters

Parameter	Description	Example
salary	Salary amount or range filter.	20h-30h
what	Optional role search within the customer-service dataset. The Actor appends it to the internal preset with AND.	bilingual OR manager
where	Optional free-text location search with place names, boolean logic, or field targeting.	Germany OR France
country	Country filter.	United States
region	State, province, or region.	Texas
city	City filter.	Austin
postal_code	Postal or ZIP code filter.	78701
metro_area	Metropolitan area filter.	Austin-Round Rock-San Marcos, TX
title	Job title filter.	Customer Service Manager
company_name	Company name filter.	Concentrix
company_domain	Company website domain.	concentrix.com
category	Job category filter.	Retail
sub_category	More specific customer service role group.	Customer Service Representative
industry	Company industry filter.	Business Services
posted	Relative posting age or ISO date.	1w
employment_type	Employment type.	Full-Time
remote	Work arrangement filter. Supported values: remote, on-site, hybrid.	remote
seniority	Seniority level.	Manager
page	Page number, starting from 0.	0
size	Number of results per page. Default 5, min 1, max 100.	5

Search Behavior

The Actor's internal customer-service preset is always retained. User input in what is appended with AND and searched across:

• title
• title_raw
• category
• sub_category

Examples:

what = bilingual
what = manager OR supervisor
what = customer success
what = technical support

Use what for a free-text role search. Structured job fields such as title, company_name, company_domain, category, sub_category, industry, posted, salary, employment_type, remote, and seniority can further narrow the result set.

Use where for free-text location searches, boolean location expressions, or field-targeted location queries:

where = Germany
where = Germany OR France
where = @(country) (Germany OR France)
where = @(city,metro_area) (London)

where is independent from the Actor's enforced customer-service what preset. Using where does not replace the preset or the optional user-facing what query.

Structured Filter Precedence

Use where when the structured location filters are not set. If where is provided together with country, region, city, postal_code, or metro_area, those structured filters take priority and can override, narrow, or deprioritize where.

Salary Filter Format

Use NUMBER[UNIT] or NUMBER[UNIT]-NUMBER[UNIT].

Supported units:

• h - per hour
• d - per day
• w - per week
• m - per month
• y - per year

Examples:

• 20h-30h - hourly rate between 20 and 30
• 50000y - yearly salary of 50,000
• 40000y-70000y - yearly salary range

Location Filtering

This is a global Actor. Use where or the structured location filters below to narrow results:

• country
• region
• city
• postal_code
• metro_area

Limits and Pagination

This Actor uses the JobsIndex jobs API. Results are paginated with page and size.

Parameter	Default	Min	Max
page	0	0	Depends on size and the item cap
size	5	1	100

Invalid page or size values can return 400 Invalid page or size parameters.

Item Caps

Query shape	Max items	Effective max size	Over-size behavior
No company filter	1000	100	Validation error; not silently capped
Company filter with the Actor preset or another filter	20	20	Silent cap with capping metadata

A company filter means company_name or company_domain. This Actor always applies an internal customer-service query, so company-filtered requests use the 20-item cap.

When capping applies, response metadata includes size_requested and size_capped_by="company|keywords". These fields are absent from uncapped responses.

No-company-filter requests are not silently capped. Requests beyond the 1000-item retrieval window can return 400 Item limit reached. Maximum of 1000 items can be retrieved.

Free-Text Query Limits

The optional user-facing what and where queries are each subject to JobsIndex free-text limits:

Limit	Value	Error behavior
Raw URL length before decoding	700 characters per parameter	400 parameter exceeds 700 characters
Decoded text length	500 characters per parameter	400 MATCH input exceeds length limit
Combined operator characters: ?, +, pipe, @	20 per parameter	400 Too many MATCH operators
Unsafe SQL-like keywords	blocked	400 Unsafe MATCH expression

Field Validation

Invalid filter values can return 400 Invalid value for parameter: <name>. Common validation examples include malformed company domains, invalid dates or relative posted values, invalid salary format, unsupported location formats, or overly long field values.

Output

Each run stores job records in the default Apify dataset. The dataset schema includes an Overview table for the most useful fields and a Raw data (all fields) table for the complete JobsIndex record.

Example dataset item:

{
  "id": "9343167339286732210",
  "title": "Customer Service Representative",
  "title_raw": "Customer Service Associate I",
  "company_name": "ABC Hidden Co",
  "company_domain": "hidden.sample.com",
  "category": "Retail",
  "sub_category": "Customer Service Representative",
  "country": "United States",
  "region": "Colorado",
  "city": "Westminster",
  "metro_area": "Denver-Aurora-Centennial, CO",
  "salary_value": "20.00",
  "salary_currency": "USD",
  "salary_unit": "HOUR",
  "employment_type": "Part-Time",
  "posted": "2025-12-12",
  "url_source": "https://hiddenats.sample.com/abchiddenco/job/Customer-Service-011119"
}

Field availability depends on the source job posting.