Support Ticket Priority Sorter and Action Suggester

Automatically organize your support tickets by priority and status to streamline your workflow. This tool generates a status summary, sorts tickets by importance, and identifies high-priority open tickets that need an assignee.

Automatically organize your support tickets by priority and status to streamline your workflow. The Support Ticket Priority Sorter and Action Suggester takes a list of tickets and produces a status summary, sorts every ticket by importance, and pinpoints high-priority open tickets that still need an assignee so your team can act on the most urgent work first.

Use Cases

• Triage queues for support leads: Sort an incoming batch of tickets so the highest-priority items (high → medium → low) appear at the top, making it easy for a team lead to scan the day's workload in priority order.
• Generate a status snapshot for standups: Use the status summary counts (e.g., how many tickets are open, in_progress, or closed) to produce a quick at-a-glance breakdown of where work stands without manually counting.
• Identify unassigned high-priority tickets: Detect open tickets marked as high priority that have no assignee yet, so they can be routed to a responder before they age out of SLA.
• Auto-assign critical tickets to the active responder: Surface the exact set of high-priority open tickets missing an owner, enabling a one-click handoff to the currently signed-in agent.
• Prioritize backlog cleanup: When working through a backlog, use the priority-ranked list to ensure that high-priority items are addressed before medium- and low-priority noise accumulates.

How It Works

The actor accepts a payload containing a tickets array and first tallies a summary by counting how many tickets fall into each status value. It then sorts the full list of tickets using a composite key: priority is converted to a numeric rank (high = 3, medium = 2, low = 1, with unknowns treated as 0) and sorted in descending order, breaking ties by ascending id for stable ordering. Finally, it iterates through the sorted tickets and collects any that are open, marked high priority, and missing an assignee, emitting a suggested action of assign to the current_user for each one. The response bundles together the summary, the sorted_tickets, and the suggested_actions list.

Usage on Apify

Run it directly from the Apify Console ("Start"/"Try for free"), or call it via the API:

POST https://api.apify.com/v2/acts/support-ticket-system-friction/run-sync-get-dataset-items?token=<YOUR_APIFY_TOKEN>
Content-Type: application/json
{}

Pricing

Pay-per-event, billed automatically by Apify -- no separate account or payment step:

• Actor start: $0.00005 per GB of memory (minimum one event per run)
• Result: $0.005 per item returned -- this is the primary, usage-based charge

Also independently available at $0.0100 USDC (Base) per call via the x402 payment protocol (POST /tools/support-ticket-system-friction) for callers outside the Apify platform.

Example output

Real output captured from this tool's own build-time smoke test (input above):

{
  "summary": {},
  "sorted_tickets": [],
  "suggested_actions": []
}