Hello sir , scraper run properly..our cost is only monthly basis. Other cost charge by apify plateform

Hello. It didn’t run properly cos I had to press abort when I woke up in the morning after it had been running for 15 hours.

Also, I used your 1 day free trial, which I cancelled in time for it not to be charged.

All of the costs are from the actor not Apify from what I can see. It was the actor run costs that I have been charged for, so that goes directly to you, no?

No our charge only monthly fixed ..not other cost from our side.. if you are in free trial we did not get anything.

Okay I will write to Apify. Thanks.

Hi, this is what the instructions are for me to get my refund:

Great! Since you've already raised an issue on the Actor's issues tab and provided the run URL, you're on the right track. Here's what happens next:

1. The Actor developer will review your issue and evaluate whether your compensation request is valid.
2. If approved, the Actor developer will create a compensation request for our support team.
3. The Apify support team will then process the compensation, which will be added as credits to your account.
4. You'll receive a gift invoice and notification once the compensation is processed.

Note that Actor developers can only approve the compensation, but the actual refund must be processed by our support team. Since you've already completed the first step, you just need to wait for the developer's response on the issue you created.

Please can you confirm with Apify that my compensation request from them is valid.

Thanks.

as per log Scraper start from : 2025-06-06T16:53:44.976Z and abort by user at 2025-06-07T01:09:41.008Z. its run until 8 hour as per log

Yes, but I need you to approve that this is a valid compensation request. The actor should have finished scraping at 500+ entries when it was finished but it continued running all through the night. So please create a compensation request for the support team.

There is no running after your abort actor... From my end nothing possible anytime.

I don't think you understand. Let me explain clearly to you.

1. Actor continued running even after it finished scraping costing me $24 for a scrape that should have been less than $0.10 cents (500+ entries).
2. You said you did not get any of this money. It was Apify who charged me for this.
3. I want a refund from Apify.
4. You need to confirm it's a valid compensation request.
5. You need to create a compensation request to the Apify Support Team.
6. Apify will refund my $24.

i cannot confirm..because actor is not running after you abort as per log.. how i tell you , you need to confirm with apify team.

as per log actor abort on

2025-06-07T01:09:41.008Z ACTOR: The Actor run was aborted by the user.

but actor finish time : 2025-06-07 06:39:41

means 5 hour run more as already abort by user.

i can confirm this..but i cannot create any other request you need to create this same.

we just update our tool with some improvement so less charges will go.

I appreciate you replying to my messages, but this still doesn't solve my refund issue.

You need to start a chat with the Apify Support AI BOT and choose the 'Request user credit compensation' option.

Here are the step-by-step instructions for this. https://help.apify.com/en/articles/10717922-resolving-actor-compensations

Please do this process so that my refund can be processed by Apify.

Thanks!