Apple App Store Review Alert Monitor

Monitor recent public Apple App Store reviews and return the reviews that need attention: low ratings, product-risk keywords, or both.

This Actor is designed for product, support, and reputation teams that do not want another raw review dump. It produces a triage-ready dataset with alert reasons, keyword hits, review text, app version, and a priority score.

What it does

• Fetches public Apple App Store app metadata through Apple's lookup endpoint.
• Fetches recent public customer reviews through Apple's RSS review feed.
• Returns reviews at or below the configured low-rating threshold.
• Optionally returns keyword-matched reviews such as crash, bug, refund, or support.
• Adds a triage score so the most urgent reviews sort to the top.

Input

Provide one or more Apple App Store app IDs:

{
  "apps": [
    {
      "appName": "WhatsApp Messenger",
      "appleId": "310633997",
      "country": "us"
    }
  ],
  "maxReviewsPerApp": 50,
  "minAlertRating": 2,
  "keywords": ["crash", "bug", "refund", "support"],
  "includePositiveReviews": false
}

The Apple app ID is the numeric ID from an App Store URL.

Output

Each dataset row is one review alert:

• App name and Apple app ID
• Rating, title, review text, reviewer, app version, and updated date
• Keyword hits and alert reason
• Triage score
• Public source URL and source health

Scope

The MVP supports Apple App Store public lookup and review RSS only. Google Play, Google Maps, Trustpilot, Booking, and social review sources are intentionally deferred until each source is separately validated and approved.

Limitations

• Apple review feeds expose a recent public review window and may vary by country.
• This Actor does not enrich reviewer identities or scrape private data.
• This Actor is not a replacement for a support desk; it prepares review alerts for downstream triage.