Hey,

When we checked the runIDs you provided, we saw that both the Input and Storage files had been deleted, so we couldn’t investigate the issue based on your specific example.

However, we tested the video found in the logs — https://www.tiktok.com/@caregiveraction/video/7437207906296302894 — by scraping it through the actor and running a conversion. We didn’t encounter any issues during this process.

You can find the run we executed, along with the input and the conversion log, at the link below:

🔗 https://console.apify.com/view/runs/egGyiNbrDKDqTuLBo

ffmpeg -i 7437207906296302894.mp4 output.mp4 ffmpeg version 7.1.1 Copyright (c) 2000-2025 the FFmpeg developers built with Apple clang version 16.0.0 (clang-1600.0.26.6) configuration: --prefix=/opt/homebrew/Cellar/ffmpeg/7.1.1_1 --enable-shared --enable-pthreads --enable-version3 --cc=clang --host-cflags= --host-ldflags='-Wl,-ld_classic' --enable-ffplay --enable-gnutls --enable-gpl --enable-libaom --enable-libaribb24 --enable-libbluray --enable-libdav1d --enable-libharfbuzz --enable-libjxl --enable-libmp3lame --enable-libopus --enable-librav1e --enable-librist --enable-librubberband --enable-libsnappy --enable-libsrt --enable-libssh --enable-libsvtav1 --enable-libtesseract --enable-libtheora --enable-libvidstab --enable-libvmaf --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libxvid --enable-lzma --enable-libfontconfig --enable-libfreetype --enable-frei0r --enable-libass --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libspeex --enable-libsoxr --enable-libzmq --enable-libzimg --disable-libjack --disable-indev=jack --enable-videotoolbox --enable-audiotoolbox --enable-neon libavutil 59. 39.100 / 59. 39.100 libavcodec 61. 19.101 / 61. 19.101 libavformat 61. 7.100 / 61. 7.100 libavdevice 61. 3.100 / 61. 3.100 libavfilter 10. 4.100 / 10. 4.100 libswscale 8. 3.100 / 8. 3.100 libswresample 5. 3.100 / 5. 3.100 libpostproc 58. 3.100 / 58. 3.100 Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '7437207906296302894.mp4': Metadata: major_brand : isom minor_version : 512 compatible_brands: isomiso2avc1mp41 comment : vid:v12300gd0001csr4acvog65sac7g7nq0 encoder : Lavf58.76.100 Duration: 00:01:00.01, start: 0.000000, bitrate: 650 kb/s Stream #0:00x1: Video: h264 (High) (avc1 / 0x31637661), yuv420p(tv, bt709, progressive), 576x1024 [SAR 1:1 DAR 9:16], 612 kb/s, 30 fps, 30 tbr, 15360 tbn (default) Metadata: handler_name : VideoHandler vendor_id : [0][0][0][0] Stream #0:10x2: Audio: aac (HE-AACv2) (mp4a / 0x6134706D), 44100 Hz, stereo, fltp, 32 kb/s (default) Metadata: handler_name : SoundHandler vendor_id : [0][0][0][0] File 'output.mp4' already exists. Overwrite? [y/N] y Stream mapping: Stream #0:0 -> #0:0 (h264 (native) -> h264 (libx264)) Stream #0:1 -> #0:1 (aac (native) -> aac (native)) Press [q] to stop, [?] for help [libx264 @ 0x1176054f0] using SAR=1/1 [libx264 @ 0x1176054f0] using cpu capabilities: ARMv8 NEON [libx264 @ 0x1176054f0] profile High, level 3.1, 4:2:0, 8-bit [libx264 @ 0x1176054f0] 264 - core 164 r3108 31e19f9 - H.264/MPEG-4 AVC codec - Copyleft 2003-2023 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=18 lookahead_threads=3 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=250 keyint_min=25 scenecut=40 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=23.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00 Output #0, mp4, to 'output.mp4': Metadata: major_brand : isom minor_version : 512 compatible_brands: isomiso2avc1mp41 comment : vid:v12300gd0001csr4acvog65sac7g7nq0 encoder : Lavf61.7.100 Stream #0:0(und): Video: h264 (avc1 / 0x31637661), yuv420p(tv, bt709, progressive), 576x1024 [SAR 1:1 DAR 9:16], q=2-31, 30 fps, 15360 tbn (default) Metadata: handler_name : VideoHandler vendor_id : [0][0][0][0] encoder : Lavc61.19.101 libx264 Side data: cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: N/A Stream #0:1(und): Audio: aac (LC) (mp4a / 0x6134706D), 44100 Hz, stereo, fltp, 128 kb/s (default) Metadata: handler_name : SoundHandler vendor_id : [0][0][0][0] encoder : Lavc61.19.101 aac [out#0/mp4 @ 0x600001258000] video:4344KiB audio:956KiB subtitle:0KiB other streams:0KiB global headers:0KiB muxing overhead: 1.224760% frame= 1800 fps=740 q=-1.0 Lsize= 5365KiB time=00:00:59.93 bitrate= 733.3kbits/s speed=24.6x
[libx264 @ 0x1176054f0] frame I:8 Avg QP:16.15 size: 34851 [libx264 @ 0x1176054f0] frame P:539 Avg QP:21.83 size: 6435 [libx264 @ 0x1176054f0] frame B:1253 Avg QP:25.52 size: 559 [libx264 @ 0x1176054f0] consecutive B-frames: 2.0% 14.3% 3.7% 80.0% [libx264 @ 0x1176054f0] mb I I16..4: 25.7% 57.4% 16.9% [libx264 @ 0x1176054f0] mb P I16..4: 1.2% 3.4% 0.9% P16..4: 24.6% 8.1% 4.4% 0.0% 0.0% skip:57.4% [libx264 @ 0x1176054f0] mb B I16..4: 0.0% 0.0% 0.0% B16..8: 14.9% 0.7% 0.1% direct: 0.2% skip:84.0% L0:44.3% L1:51.2% BI: 4.5% [libx264 @ 0x1176054f0] 8x8 transform intra:60.4% inter:71.5% [libx264 @ 0x1176054f0] coded y,uvDC,uvAC intra: 36.7% 40.2% 19.1% inter: 3.9% 3.7% 0.3% [libx264 @ 0x1176054f0] i16 v,h,dc,p: 45% 24% 11% 19% [libx264 @ 0x1176054f0] i8 v,h,dc,ddl,ddr,vr,hd,vl,hu: 23% 18% 33% 3% 5% 5% 5% 4% 4% [libx264 @ 0x1176054f0] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 32% 23% 15% 4% 6% 7% 5% 5% 4% [libx264 @ 0x1176054f0] i8c dc,h,v,p: 62% 18% 17% 3% [libx264 @ 0x1176054f0] Weighted P-Frames: Y:1.7% UV:0.9% [libx264 @ 0x1176054f0] ref P L0: 65.9% 22.4% 8.7% 3.0% 0.0% [libx264 @ 0x1176054f0] ref B L0: 92.8% 6.0% 1.3% [libx264 @ 0x1176054f0] ref B L1: 98.8% 1.2% [libx264 @ 0x1176054f0] kb/s:593.01 [aac @ 0x117677740] Qavg: 643.637

Let us know if you still encounter the issue with a different video or setup, and we’ll be happy to dig deeper.

Yes, storage files are deleted automatically to save on space. Hence I attached the file in the other issue for you to investigate. Why this issue was closed if you had all the input needed?

Yes, we continue encountering this as it hasn't fixed yet..

Here are the new runs:

fhzSmcJ9RjufvEVuw
pBGc41oWgdXMAUp0N
908G0QLjWFE4PfrLn
w3gLQrVe3w1uTG8gx

Hey,

We are woking on it.

Best,

Hi, do you have any updates?