Trustpilot Reviews Scraper - Ratings, Replies & Insights

Scrape Trustpilot company reviews at scale - no login, no API key, no cookies required. Extract star ratings, full review text, dates, company replies, and overall TrustScores from any company page on Trustpilot. Export results to JSON, CSV, Excel, or HTML, or pull them through the Apify API.

Perfect for brand monitoring, competitor analysis, sentiment analysis, reputation monitoring, and market research.

Features

• ✅ No login or API key - works straight out of the box
• ✅ Bypasses anti-bot protection - handles Trustpilot's browser challenge automatically
• ✅ Multiple companies per run - pass a list of domains or Trustpilot URLs
• ✅ Complete review data - rating, title, body, dates, company reply
• ✅ Company insights - TrustScore, star rating, total reviews, full star distribution
• ✅ Filter & sort - by star rating, most recent / most relevant, verified only
• ✅ Automatic pagination - scrape from a handful of reviews up to thousands
• ✅ Clean structured output - ready for spreadsheets, BI tools, or NLP pipelines

What it extracts

Company record

• Company name, domain, and Trustpilot URL
• Overall TrustScore and average star rating
• Total review count
• Full rating distribution (1-5 star percentages)
• Claimed status, category, and official website

Review record

• Star rating, title, and full review body
• Date of experience and date posted
• Verified status
• Useful/likes count
• Company reply text and reply date
• Direct review URL and unique review ID

Input

Parameter	Type	Description	Default
companyNames	string[]	Company domains/names, e.g. "netflix.com"	["netflix.com"]
companyUrls	string[]	Full Trustpilot URLs, e.g. "https://www.trustpilot.com/review/netflix.com"	[]
maxReviewsPerCompany	integer	Max reviews per company (0 = all available)	20
sortBy	string	most_recent, most_relevant, or lowest_rated	most_recent
filterByRating	string	all, 5, 4, 3, 2, or 1	all
verifiedOnly	boolean	Only keep verified reviews	false
proxyConfiguration	object	Proxy settings (residential recommended)	Apify Residential

Example input

{
    "companyNames": ["netflix.com", "spotify.com"],
    "maxReviewsPerCompany": 100,
    "sortBy": "most_recent",
    "filterByRating": "all",
    "verifiedOnly": false,
    "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": ["RESIDENTIAL"] }
}

Sample output

Company

{
    "companyName": "Netflix",
    "domain": "www.netflix.com",
    "trustpilotUrl": "https://www.trustpilot.com/review/netflix.com",
    "overallTrustScore": 1.5,
    "starRating": 1.5,
    "totalReviewCount": 13922,
    "fiveStarPercent": 9,
    "fourStarPercent": 5.5,
    "threeStarPercent": 6.5,
    "twoStarPercent": 10.4,
    "oneStarPercent": 68.6,
    "claimedStatus": true,
    "category": "Hobby Store, Movie Streaming Service",
    "websiteUrl": "https://www.netflix.com",
    "scrapedAt": "2026-06-10T17:29:45.193Z",
    "type": "company"
}

Review

{
    "reviewId": "6a2935848b5c27d1ace126be",
    "companyName": "Netflix",
    "companyUrl": "https://www.trustpilot.com/review/netflix.com",
    "starRating": 5,
    "reviewTitle": "Legends",
    "reviewBody": "Legends - just finished the series and WOW! Great true story and amazing acting!",
    "dateOfExperience": "2026-06-10T00:00:00.000Z",
    "reviewPostedDate": "2026-06-10T11:59:32.000Z",
    "verifiedPurchase": false,
    "usefulCount": 0,
    "companyReply": null,
    "companyReplyDate": null,
    "reviewUrl": "https://www.trustpilot.com/reviews/6a2935848b5c27d1ace126be",
    "scrapedAt": "2026-06-10T17:29:45.334Z",
    "type": "review"
}

The dataset includes two ready-made views in the Apify console: Reviews and Companies.

Pricing

This Actor uses pay-per-result pricing:

Event	Price
Per review scraped	$0.0015 ($1.50 / 1,000 reviews)

You are only charged for reviews actually extracted - never for blocked or empty runs. Apify platform usage and proxy traffic are billed separately by Apify.

Use cases

• Brand & reputation monitoring - track what customers say about your business
• Competitor analysis - benchmark TrustScores and review sentiment against rivals
• Sentiment analysis & NLP - feed clean review text into ML pipelines
• Market research - surface recurring complaints and praise across an industry
• Reputation monitoring - track review volume and ratings by category over time

How to Scrape Trustpilot Reviews (Step by Step)

1. Click Try for free / Run.
2. Enter one or more company domains in companyNames (e.g. netflix.com) or paste full Trustpilot URLs into companyUrls.
3. Set maxReviewsPerCompany (start small to test, or use 0 for all available reviews).
4. Optionally set sortBy, filterByRating, or verifiedOnly to focus the results.
5. Run the Actor, then export results as JSON, CSV, Excel, or HTML, or pull them via the Apify API.

Tips

• Trustpilot uses anti-bot protection - keep residential proxies enabled for the most reliable results.
• Use maxReviewsPerCompany: 0 to scrape every available review, or set a small number for quick samples.
• Combine filterByRating: "1" with sortBy: "most_recent" to monitor the newest negative feedback.

Responsible Use

This Actor is intended for lawful collection of publicly available information only. Users are responsible for ensuring their use complies with the source website's terms, robots.txt, applicable privacy laws, including India's DPDP Act, and all local regulations.

Do not use this Actor to collect, store, sell, or misuse personal data without a lawful basis. The Actor author is not responsible for misuse by end users.

License

Apache-2.0