Trustpilot Reviews Scraper

Scrape public Trustpilot company reviews and rating signals without a Trustpilot login or API key. Provide company domains such as nike.com or full Trustpilot review URLs and receive structured review rows for brand monitoring, competitor research, support analysis, and reporting.

The Actor uses a browser with proxy support because Trustpilot can present anti-bot challenges. It saves review records to the default dataset and saves company-level summary data to a separate companies dataset when a review is successfully collected.

Quick start

Run one company with one recent review:

{
  "companyNames": ["nike.com"],
  "companyUrls": [],
  "maxReviewsPerCompany": 1,
  "sortBy": "most_recent",
  "filterByRating": "all",
  "verifiedOnly": false,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": ["RESIDENTIAL"]
  }
}

Export results as JSON, CSV, Excel, XML, or HTML, or consume them through the Apify API, schedules, webhooks, Make, Zapier, n8n, and other integrations.

What it extracts

Review rows

• Review ID and direct Trustpilot review URL
• Company name and source company page URL
• Star rating
• Review title and review body
• Date of experience and review posted date
• Verified-review flag
• Useful count when shown
• Company reply text and reply date when present
• Scraped timestamp

Company summary rows

Company summaries are written to the named companies dataset after the first review is saved for that company. They include:

• Company name, domain, Trustpilot URL, and website URL
• Overall TrustScore and star rating
• Total review count
• Rating distribution percentages
• Claimed status and category when available
• Scraped timestamp

Output dataset

The default dataset is intentionally a clean list of reviews. The Reviews view includes the fields most users need for spreadsheet, BI, API, and sentiment-analysis workflows.

Verified review sample

This shortened sample comes from a successful public Actor run:

{
  "reviewId": "6a37bb580ae7470586456bb9",
  "companyName": "Nike",
  "companyUrl": "https://www.trustpilot.com/review/nike.com?sort=recency",
  "starRating": 1,
  "reviewTitle": "I am extremely disappointed with my...",
  "reviewBody": "I am extremely disappointed with my experience with Nike...",
  "dateOfExperience": "2026-06-21T00:00:00.000Z",
  "reviewPostedDate": "2026-06-21T12:22:16.000Z",
  "verifiedPurchase": false,
  "usefulCount": 0,
  "companyReply": null,
  "companyReplyDate": null,
  "reviewUrl": "https://www.trustpilot.com/reviews/6a37bb580ae7470586456bb9",
  "scrapedAt": "2026-06-21T18:25:13.289Z"
}

Review text, ratings, counts, and reply data can change when Trustpilot updates the page or the reviewer/company edits content.

Input

Field	Type	Default	Description
companyNames	array	["nike.com"]	Company domains or names. The Actor builds the Trustpilot review URL automatically.
companyUrls	array	[]	Full Trustpilot company review URLs.
maxReviewsPerCompany	integer	1	Maximum reviews to save per company. Use 0 only when you intentionally want all available pages.
sortBy	string	most_recent	most_recent, most_relevant, or lowest_rated.
filterByRating	string	all	all, 5, 4, 3, 2, or 1.
verifiedOnly	boolean	false	Save only reviews marked verified by Trustpilot.
proxyConfiguration	object	Residential Apify Proxy	Proxy settings for browser requests. Residential proxies are recommended.

Provide at least one company domain/name or one full Trustpilot review URL. Start with maxReviewsPerCompany: 1 to confirm output and cost before scaling.

Common workflows

Monitor recent negative feedback

Set sortBy to most_recent and filterByRating to 1 to collect the newest one-star reviews for a brand or competitor.

Compare competitors

Pass several company domains and compare TrustScore, star distribution, review volume, and recent review themes.

Feed sentiment analysis

Export review titles, bodies, ratings, dates, and company replies to a spreadsheet, database, or NLP pipeline.

Build support reports

Use recurring runs to watch new public reviews and route the dataset to a BI dashboard or workflow tool.

Pricing

This Actor uses Pay Per Event pricing.

Event	Price
Actor start	$0.00005 per GB of memory
Each successfully saved review-scraped item	$0.0015

The Actor default is 2 GB of memory, so the startup charge is approximately $0.00010 per run. A one-review sample run is therefore approximately $0.00160 before any applicable platform usage, proxy traffic, or account-level charges.

Reviews are charged only when they are successfully saved to the dataset. Blocked or empty runs do not charge review-scraped events, and the Actor stops accepting more review work when the user's maximum-cost limit is reached.

Limits and reliability

• Trustpilot can change page structure or anti-bot behavior.
• Residential proxies are recommended for reliable browser access.
• Very large runs can take longer because the Actor paginates public review pages.
• Company replies, useful counts, and verification labels are returned only when Trustpilot exposes them on the page.
• lowest_rated uses the one-star filter when no explicit filterByRating is provided.
• Company summaries are stored in a named dataset, while the default dataset stays review-only.

API example

curl -X POST "https://api.apify.com/v2/acts/fascinating_lentil~trustpilot-reviews-scraper/runs?token=YOUR_APIFY_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "companyNames": ["nike.com"],
    "companyUrls": [],
    "maxReviewsPerCompany": 1,
    "sortBy": "most_recent",
    "filterByRating": "all",
    "verifiedOnly": false,
    "proxyConfiguration": {
      "useApifyProxy": true,
      "apifyProxyGroups": ["RESIDENTIAL"]
    }
  }'

Responsible use

Use this Actor only for lawful collection of publicly available information. You are responsible for complying with Trustpilot's terms, privacy laws, consumer-review rules, and regulations that apply to your use case.

Do not use the output for spam, harassment, profiling, or unlawful collection of personal data. This Actor is an independent tool and is not affiliated with, endorsed by, or sponsored by Trustpilot.

License

Apache-2.0.