Trustpilot Reviews Scraper

Extract customer reviews, star ratings, reviewer details, and company information from any Trustpilot business page — at scale, without a login.

$3 per 1,000 reviews scraped. No monthly fees. Pay only for what you use.

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What This Actor Does

The Trustpilot Reviews Scraper fetches public review data from trustpilot.com/review/{domain} pages. It extracts the full review dataset including reviewer names, star ratings, review text, dates, verification status, company replies, and company-level metrics.

Works with any public Trustpilot business page. No API key required. No login required.

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Key Features

• Bulk scraping: Scrape multiple companies in a single run
• Full pagination: Automatically follows all pages until maxReviews is reached
• Rating filter: Skip reviews below a minimum star threshold
• Language filter: Scrape reviews in a specific language (English, German, French, etc.)
• Verified badge detection: Know which reviews are Trustpilot-verified
• Company replies: Capture the company's response to each review
• Residential proxies: Uses Apify's residential proxy pool for reliable results
• Polite scraping: 2–4 second delays between requests to avoid rate limits

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Use Cases

• Reputation monitoring: Track what customers say about your brand over time
• Competitive intelligence: Analyze competitor reviews to find their weaknesses
• Lead generation: Identify dissatisfied customers of competitors who may be open to switching
• Market research: Aggregate review data across an industry vertical
• Sentiment analysis: Feed reviews into NLP pipelines to detect trends
• Review management: Monitor and respond faster by exporting new reviews daily
• Due diligence: Research a company before partnering or investing

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Input Parameters

Parameter	Type	Default	Description
companyUrls	array	[]	Trustpilot URLs (e.g. https://www.trustpilot.com/review/stripe.com)
companyNames	array	[]	Domain names (e.g. stripe.com, hubspot.com)
maxReviews	integer	100	Max reviews per company (1–10,000)
minRating	integer	1	Minimum star rating (1–5). 1 = all reviews
language	string	all	Language filter: en, de, fr, es, it, nl, pt, all
sortBy	string	recency	Sort order: recency or relevance
proxy	object	RESIDENTIAL	Proxy configuration

You must provide either companyUrls or companyNames (or both).

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Output Fields

Each result in the dataset contains:

Field	Type	Description
reviewId	string	Unique Trustpilot review ID
reviewerName	string	Reviewer display name
reviewerCountry	string	ISO country code (e.g. US, GB)
reviewerTotalReviews	integer	Total reviews by this reviewer
rating	integer	Star rating 1–5
title	string	Review headline
text	string	Full review body text
language	string	Review language code
datePublished	string	ISO 8601 publish date
dateExperienced	string	ISO 8601 experience date
dateUpdated	string	ISO 8601 last update date
isVerified	boolean	Whether the review is Trustpilot-verified
verificationLevel	string	invited, verified, organic
verificationSource	string	How verification happened
source	string	Review source (e.g. BasicLink, Organic)
likes	integer	Helpful votes on the review
replyFromCompany	object	{ text, date } if company replied, else null
companyName	string	Company display name
companyDomain	string	Company domain (e.g. stripe.com)
companyRating	number	Overall trust score (1.0–5.0)
companyStars	integer	Overall star rating (1–5)
companyTotalReviews	integer	Total reviews on Trustpilot
reviewUrl	string	Direct URL to the review

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Example Output

{
  "reviewId": "65f1a2b3c4d5e6f7a8b9c0d1",
  "reviewerName": "Sarah M.",
  "reviewerCountry": "US",
  "reviewerTotalReviews": 3,
  "rating": 5,
  "title": "Excellent payment processing solution",
  "text": "We've been using Stripe for two years and the reliability has been outstanding. The developer documentation is exceptional and integration was straightforward.",
  "language": "en",
  "datePublished": "2024-03-10T14:22:00.000Z",
  "dateExperienced": "2024-03-01T00:00:00.000Z",
  "dateUpdated": null,
  "isVerified": true,
  "verificationLevel": "invited",
  "verificationSource": "invitation",
  "source": "BasicLink",
  "likes": 4,
  "replyFromCompany": {
    "text": "Thank you for the kind words! We're glad to hear the integration went smoothly.",
    "date": "2024-03-11T09:15:00.000Z"
  },
  "companyName": "Stripe",
  "companyDomain": "stripe.com",
  "companyRating": 1.8,
  "companyStars": 2,
  "companyTotalReviews": 16849,
  "reviewUrl": "https://www.trustpilot.com/reviews/65f1a2b3c4d5e6f7a8b9c0d1"
}

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Pricing

$3 per 1,000 reviews (PPE — Pay Per Event).

Reviews	Cost
100	$0.30
1,000	$3.00
5,000	$15.00
10,000	$30.00

Proxy costs are included. No subscription required.

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How to Use

Option 1: By URL

{
  "companyUrls": [
    "https://www.trustpilot.com/review/stripe.com",
    "https://www.trustpilot.com/review/shopify.com"
  ],
  "maxReviews": 500,
  "minRating": 1,
  "language": "en"
}

Option 2: By Domain Name

{
  "companyNames": ["stripe.com", "shopify.com", "hubspot.com"],
  "maxReviews": 200,
  "minRating": 3,
  "language": "all"
}

Option 3: Only 1-Star Reviews (Competitor Research)

{
  "companyNames": ["competitor.com"],
  "maxReviews": 1000,
  "minRating": 1,
  "sortBy": "recency"
}

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Competitor Comparison

Tool	Price per 1K results	Login Required	Pagination	Company Reply
This Actor	$3	No	Yes (all pages)	Yes
Apify Trustpilot Actor (others)	$5–$15	No	Partial	Sometimes
DataForSEO Trustpilot API	$10–$20	API key	Yes	No
ScraperAPI custom	$25+ setup	No	Manual	No
Octoparse templates	$75+/mo	No	Limited	No

This actor extracts data directly from Trustpilot's built-in Next.js data layer (__NEXT_DATA__), giving you structured JSON without fragile HTML parsing.

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FAQ

Does this require a Trustpilot account or API key? No. Trustpilot review pages are fully public. No login or API key is needed.

How many reviews can I scrape? Up to 10,000 reviews per company per run. You can run multiple times for larger datasets.

Can I scrape reviews in multiple languages? Yes. Set language to all to get reviews in every language, or specify a language code like en, de, fr.

How fresh is the data? Data is scraped in real-time from Trustpilot. Each run fetches the latest reviews.

What happens if a company has fewer reviews than maxReviews? The actor stops automatically when all available reviews have been scraped.

Can I filter for only negative reviews? Set minRating to 1 and sortBy to recency to get all reviews. There is no max-rating filter, but you can filter the output dataset by rating after scraping.

Is this against Trustpilot's terms of service? This actor scrapes publicly available review data. We recommend using it for legitimate business purposes such as market research, sentiment analysis, and reputation monitoring. Always comply with applicable laws.

How long does it take? With residential proxies and 2–4 second delays, expect ~10 reviews per minute. 1,000 reviews takes ~100 minutes.

Do you support scheduled runs? Yes. Use Apify's built-in scheduler to run this actor daily, weekly, or at any interval to keep your review database fresh.

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Technical Notes

• Extracts data from Trustpilot's __NEXT_DATA__ JSON (no fragile CSS selector parsing)
• Uses gotScraping + cheerio — lightweight, no browser needed
• Residential proxy rotation prevents IP blocks
• Automatic retry logic on failed requests
• Handles pagination, rate limiting, and edge cases gracefully
• Compatible with Apify's dataset export (JSON, CSV, Excel, JSONL, XML)

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Support

Questions or issues? Contact us through the Apify platform or open an issue.

Built with care by intelligent_yaffle.