Capterra Company Reviews

📊 Capterra Company Reviews · Apify Actor

Scrape detailed company reviews from Capterra with structured JSON output – perfect for market research, competitor analysis, or customer sentiment tracking.
Built and maintained by DataWizards.

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📌 What Is Capterra Company Reviews?

The Capterra Company Reviews Apify Actor enables you to extract comprehensive review data from Capterra for a specified company. This actor retrieves detailed insights such as reviewer ratings, comments, pros, cons, and reviewer demographics, all delivered in clean, structured JSON format. No manual browsing or login required.

Ideal for businesses, analysts, and developers aiming to gather actionable insights from Capterra reviews for strategic decision-making.

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🧠 Key Features

• ✅ Rich Review Data in structured JSON
• ✅ Extracts ratings, comments, pros, cons, and reviewer details
• ✅ Supports company-specific review scraping
• ✅ Proxy support via Apify Proxy (incl. RESIDENTIAL IPs)
• ✅ Configurable review limits for flexible scraping
• ✅ Lightweight, scalable, and easy to integrate

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🛠️ Input Schema

To use the actor, provide the following input:

{
  "itemLimit": 10,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": ["RESIDENTIAL"]
  },
  "companyName": "JIRA"
}

Input Fields

• itemLimit: Number of reviews to scrape (e.g., 10).
• proxyConfiguration.useApifyProxy: Set to true (required).
• proxyConfiguration.apifyProxyGroups: Use "RESIDENTIAL" for reliable results and minimal blocking.
• companyName: The name of the company to scrape reviews for (e.g., "JIRA").

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📤 Output Example

Here’s a sample of the structured JSON output:

[
  
  {
    "review_id": "Capterra___6785282",
    "review_title": "The best HRIS ",
    "review_date": "April 22, 2025",
    "overall_rating": "4.0",
    "ease_of_use": "4.0",
    "customer_service": "4.0",
    "features": "4.0",
    "value_for_money": "4.0",
    "likelihood_to_recommend": "9.0000000000",
    "pros": "The user interface is excellent, intuitive, clean, and easy to navigate. The reporting features are robust, offering all the insights and data you need from both an HR and recruitment perspective.",
    "cons": "This is a bit of a double-edged sword for me, personally, I’m not a huge fan of having separate pages or tabs for the different products, like Talent and standard Bob HR. That said, I understand the reasoning behind it, and can see the benefits of keeping them distinct. It likely comes down to personal preference.",
    "general_comments": "Overall, it’s a really positive experience. One of the standout features is how seamlessly Bob integrates with our existing systems, particularly Greenhouse and our internal workforce planning tool. Everything connects smoothly, making data flow and reporting straightforward. The platform provides strong insights, is user-friendly, and supports every stage of the process effectively.",
    "incentivized": "NominalGift",
    "reviewer_name": "Will T.",
    "role": "Group Director of Recruitment",
    "industry": "Information Technology and Services",
    "company_size": "1,001-5,000 employees",
    "time_used_product": "2+ years",
    "product_name": "HiBob",
    "product_url": "https://www.capterra.com/p/156106/Hibob/reviews/",
    "source_site": "Capterra"
  }
]

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🚀 Use Cases

• 📊 Market Research – Analyze customer sentiment and satisfaction for a company.
• 🔍 Competitor Analysis – Compare ratings, pros, and cons across competitors.
• 🛠️ Product Development – Identify user pain points and feature requests from reviews.
• 📈 Reputation Management – Monitor feedback to improve brand perception.
• 🤖 Data Automation – Integrate review data into analytics or reporting tools.

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✅ Best Practices

• Set Reasonable Item Limits: Start with a small itemLimit (e.g., 10) to test, then scale as needed.
• Use Residential Proxies: Configure "RESIDENTIAL" in apifyProxyGroups to minimize blocks and ensure reliable scraping.
• Validate Company Names: Ensure the companyName matches Capterra’s format for accurate results.
• Monitor API Quotas: Avoid excessive calls to stay within Apify’s usage limits.
• Handle Data Responsibly: Respect Capterra’s terms of service and use scraped data ethically.

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🤝 Support

Need custom review fields, specific output formats, or integration assistance?

DataWizards are ready to help!

📩 Email: hello.datawizard@gmail.com
✉️ Subject: Capterra Company Reviews Actor – Support Request
🔗 Connect: linkedin.com/in/data-wizards-aa8080342

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🧰 Need Something More?

Whether you need a tailored scraper, API integration, or simplified data outputs, DataWizards can deliver customized solutions to fit your needs.

Contact us for bespoke data extraction services.
💡 DataWizards = Smart, fast, and scalable data solutions.

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💬 Feedback & Bugs

Spotted a bug or have a feature request?

📧 Email: hello.datawizard@gmail.com
🛠️ Subject: Bug Report – Capterra Company Reviews Actor

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🏁 Start extracting Capterra reviews smarter with Capterra Company Reviews — your go-to solution for actionable insights from customer feedback.