Agoda Reviews Scraper

Extract detailed guest reviews from Agoda.com hotels, apartments, and other accommodations — both Agoda and Booking.com guest reviews shown on Agoda. Get ratings, review texts with original and translated versions separated, review photos, helpful votes, room types, stay duration, reviewer details, owner responses, and the hotel's overall and category scores — easily exportable to JSON, CSV, Excel, and HTML formats.

Features

• Scrape reviews from any Agoda.com accommodation (hotels, apartments, hostels, resorts)
• Agoda + Booking.com reviews — choose one source or both
• Original and translated text separated — 4 dedicated fields for multilingual analysis
• Hotel details & scores on every row — hotel name, star rating, address, overall score, category scores (cleanliness, location, service, facilities, room comfort, value for money) and score distribution
• Review photos, helpful votes, stay month, reviewer country code and expert-reviewer flag
• Sort reviews by most recent, most helpful, highest rating, or lowest rating
• Filter by date range (start and end date), rating category, and language
• Only new reviews (monitoring mode) — name your job and later runs return only reviews you have not received yet
• Include or exclude hotel owner/management responses
• Multiple hotels in a single run — hotel URLs, numeric property IDs, or both
• Fast, cheap paging: with "Most recent" sorting the scraper stops as soon as it passes your start date
• Built-in proxy rotation with automatic block detection and cooldown

What data do you get?

Each review row contains up to 48 fields.

Review fields

Field	Description
hotelReviewId	Unique review ID
hotelId	Agoda property ID
providerId	Review source ID (332 = Agoda, 3038 = Booking.com)
reviewProvider	Review source name (Agoda or Booking.com)
rating	Numeric rating (0–10)
ratingText	Rating label (e.g. "Excellent", "Very Good")
reviewDate	Review submission date (ISO 8601)
checkInDate / checkOutDate	Guest stay dates
stayMonth	Month of stay (e.g. "October 2026")
reviewTitle / reviewComments	Review title and body (original language preferred)
originalTitle / originalComment	Title and body in the reviewer's language (before translation)
translatedTitle / translatedComment	Agoda's translation (if the review was translated)
reviewPositives / reviewNegatives	Liked / disliked parts (mostly Booking.com reviews)
translateSource	Original language code (e.g. ko, ja, zh)
reviewImages	URLs of photos uploaded by the reviewer
helpfulVotes / unhelpfulVotes	How many users found the review (un)helpful
reviewerName	Reviewer display name
reviewerCountryName / reviewerCountryCode / reviewerCountryId	Reviewer's country (name, ISO code, Agoda ID)
reviewerGroupName	Traveler type (Solo, Couple, Family, Business, Group)
reviewerRoomTypeName	Room type booked
reviewerLengthOfStay	Number of nights stayed
reviewerReviewCount / isExpertReviewer	Reviewer's review count and expert flag
responseDate / responderName / responseText	Hotel management response

Hotel fields (on every row)

Field	Description
hotelUrl	Agoda hotel page URL
agodaReviewsCount / bookingReviewsCount	Total reviews per source
hotelName	Hotel name (English)
hotelStarRating	Star rating
hotelAccommodationType	Hotel, Apartment, Resort, ...
hotelAddress / hotelCity / hotelCountry	Location
hotelReviewScore / hotelReviewScoreText	Overall score (0–10) and its label
hotelReviewsCount	Number of reviews the overall score is based on
hotelCategoryScores	cleanliness, facilities, location, roomComfort, staffPerformance (service), valueForMoney
hotelScoreDistribution	Review counts per rating band

Hotel name/score fields need one extra request per hotel; turn off Include hotel details & scores if you don't need them.

Input

Field	Type	Description	Default
hotelUrl	string	Single Agoda hotel URL (or property ID)	—
hotelUrls	string[]	Multiple Agoda hotel URLs and/or property IDs	—
propertyIds	integer[]	Agoda property IDs directly (fastest)	—
maxReviewsPerHotel	integer	Max reviews per hotel	100
reviewSources	string[]	agoda, booking	both
sorting	string	most_recent, most_helpful, highest_rating, lowest_rating	most_recent
language	string[]	Review languages (ISO codes: en, ko, ja, zh, zh-tw, de, ...)	all
rating	string[]	exceptional, excellent, very_good, good, below_expectation	all
reviewsStartDate	string	Only reviews on/after this date (YYYY-MM-DD)	—
reviewsEndDate	string	Only reviews on/before this date (YYYY-MM-DD)	—
includeHotelDetails	boolean	Add hotel name, location and scores to each row	true
includeOwnerResponse	boolean	Include hotel management responses	true
incrementalKey	string	Monitoring job name — return only reviews not delivered before under this name	—
proxy	object	Proxy configuration	Apify Residential

Input example

{
    "hotelUrl": "https://www.agoda.com/nh-collection-wien-zentrum/hotel/vienna-at.html?hotel_id=73026",
    "maxReviewsPerHotel": 200,
    "reviewSources": ["agoda", "booking"],
    "sorting": "most_recent",
    "language": ["en", "ko"],
    "rating": ["exceptional", "excellent"],
    "reviewsStartDate": "2025-01-01",
    "reviewsEndDate": "2025-12-31",
    "includeHotelDetails": true,
    "proxy": {
        "useApifyProxy": true,
        "apifyProxyGroups": ["RESIDENTIAL"]
    }
}

Monitoring example (only new reviews)

Schedule this input daily or weekly. The first run returns all matching reviews; every later run with the same incrementalKey returns only reviews posted since.

{
    "propertyIds": [73026, 21727126],
    "maxReviewsPerHotel": 500,
    "sorting": "most_recent",
    "incrementalKey": "my-hotels-weekly"
}

Output example

{
    "hotelReviewId": 1193405795,
    "hotelId": 73026,
    "providerId": 332,
    "rating": 10.0,
    "ratingText": "Exceptional",
    "reviewDate": "2026-10-10T06:02:09+07:00",
    "checkInDate": "2026-10-03T00:00:00+07:00",
    "checkOutDate": "2026-10-06T00:00:00+07:00",
    "reviewTitle": "Excellent Stay",
    "reviewComments": "Great location with a metro line just outside the hotel. Very spacious rooms and a sauna in the gym.",
    "originalTitle": "",
    "originalComment": "",
    "translatedTitle": "",
    "translatedComment": "",
    "reviewPositives": "",
    "reviewNegatives": "",
    "translateSource": "en",
    "reviewerName": "Sarah",
    "reviewerCountryName": "Canada",
    "reviewerCountryId": 100,
    "reviewerGroupName": "Couple",
    "reviewerRoomTypeName": "Premium XL",
    "reviewerLengthOfStay": 3,
    "reviewerCountryCode": "CA",
    "reviewerReviewCount": 0,
    "isExpertReviewer": false,
    "reviewProvider": "Agoda",
    "stayMonth": "October 2026",
    "helpfulVotes": 0,
    "unhelpfulVotes": 0,
    "reviewImages": [],
    "responseDate": "2026-10-13T17:18:29.289+07:00",
    "responderName": "NH Collection Wien Zentrum",
    "responseText": "Dear Sarah, thank you very much for sharing your wonderful feedback...",
    "hotelUrl": "https://www.agoda.com/nh-collection-wien-zentrum/hotel/vienna-at.html",
    "agodaReviewsCount": 53,
    "bookingReviewsCount": 1223,
    "hotelName": "NH Collection Wien Zentrum",
    "hotelStarRating": 4.0,
    "hotelAccommodationType": "Hotel",
    "hotelAddress": "Mariahilfer Straße 78, 07. Neubau, Vienna, Austria, 1070",
    "hotelCity": "Vienna",
    "hotelCountry": "Austria",
    "hotelReviewScore": 8.8,
    "hotelReviewScoreText": "Excellent",
    "hotelReviewsCount": 427,
    "hotelCategoryScores": {
        "cleanliness": 8.9,
        "facilities": 8.4,
        "location": 9.5,
        "roomComfort": 8.6,
        "staffPerformance": 8.9,
        "valueForMoney": 8.8
    },
    "hotelScoreDistribution": {
        "exceptional": 212,
        "excellent": 133,
        "very_good": 31,
        "good": 20,
        "below_expectation": 7
    }
}

Use cases

• Reputation monitoring — schedule runs with incrementalKey and get only new reviews each time
• Competitor benchmarking — compare overall and category scores (cleanliness, location, service, value) across hotels
• Multilingual sentiment analysis — process reviews with original text preserved (not just translations)
• Market research — analyze guest satisfaction trends across hotels and regions
• Period reports — use start and end dates to pull a single month or quarter
• Academic research — study tourism trends and traveler behavior with structured data

Tips

• Residential proxies are recommended for best reliability. The scraper handles proxy rotation automatically.
• propertyIds is the fastest input — no hotel page lookup is needed. The ID is the hotel_id value in the URL.
• Use reviewsStartDate with "Most recent" sorting to collect only recent reviews quickly and cheaply.
• Use reviewSources: ["agoda"] if you only want reviews from Agoda guests.
• A bare language code (en, zh, pt) includes all its regional variants; use en-gb, zh-tw, pt-br for one variant.

Notes

• The rating, reviewSources, and date filters are applied while paging — all reviews are read and then filtered. Combine them with maxReviewsPerHotel to control runtime.
• Large hotels may have 10,000+ reviews — adjust maxReviewsPerHotel wisely to control costs and runtime.
• The scraper automatically detects blocks and rotates proxy sessions with exponential cooldown.

Legal notice

Always comply with Agoda's Terms of Service when using this scraper. Review data may contain personal information protected by GDPR and other privacy regulations. Use the data responsibly and only for legitimate purposes.