Trustpilot Scraper — Companies, Reviews & Transparency

Extract rich company profiles, filtered reviews, and transparency reports from Trustpilot — the world's largest review platform with 300M+ reviews.

No headless browsers. No Puppeteer. No Playwright. This actor connects directly to Trustpilot's live data layer and delivers structured, normalized results in seconds — not minutes.

While other scrapers spin up heavy browser instances and fight with CAPTCHAs, this actor returns 50+ fields per company with AI-generated summaries, category rankings, response analytics, and full transparency reports — all through a lightweight, high-speed extraction pipeline.

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What data can you extract?

Company Profile (always included)

Field	Description
Trust Score	Trustpilot's 0-10 trust score
Star Rating	1-5 star rating (supports half-stars)
Total Reviews	Number of reviews
AI Summary	Trustpilot's AI-generated review summary
Ratings Breakdown	Count per star (1-5)
Language Distribution	Reviews by language
Activity Data	Reply rate, replied to negative, total negative
Categories	Industry categories with rank (e.g. "#1 of 36")
Similar Companies	Related companies with scores
Contact Info	Address, phone, email, website
Business Status	Claimed, closed, verified
Description	Company description

Customer Reviews (optional)

Field	Description
Title & Text	Full review content
Rating	1-5 star rating
Date of Experience	When the customer used the service
Published Date	When the review was posted
Reviewer Name	Consumer display name
Reviewer Country	Consumer's country
Is Verified	Verification status
Company Reply	Reply text and date (if any)
Review URL	Direct link to the review
Language	Review language

Transparency Report (optional)

Field	Description
Response Rate	% of reviews with company replies
Avg Response Time	Average hours to reply
Organic Review %	% of reviews posted without invitation
Flagged Reviews	Number of flagged reviews
Removed Reviews	Number of removed reviews
Invitation Method	How the company collects reviews

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Use Cases

• Brand Monitoring — Track your company's Trustpilot reputation over time. Set up scheduled runs to detect rating changes, new negative reviews, or drops in response rate.

• Competitive Intelligence — Compare your Trustpilot metrics against competitors. Analyze their star ratings, review volumes, response behavior, and transparency scores.

• Market Research — Scrape reviews from multiple companies in an industry to understand customer sentiment, common complaints, and satisfaction drivers.

• Lead Generation — Find companies with poor ratings or low response rates that might benefit from your reputation management or customer service solutions.

• Academic Research — Build datasets of consumer reviews for NLP, sentiment analysis, or behavioral research with structured, normalized data.

• E-commerce Due Diligence — Before partnering with or purchasing from a company, get a full picture of their reputation including transparency metrics.

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Input Configuration

Companies (required)

Add company identifying names, domains, or full Trustpilot URLs:

www.steampowered.com
amazon.com
https://www.trustpilot.com/review/www.flashbay.com

Data Options

Option	Default	Description
Include Reviews	true	Scrape customer reviews
Include Transparency	false	Scrape transparency data

Review Filters

Option	Default	Description
Max Review Pages	1	Pages to scrape (20 reviews/page). Set 0 for all
Filter by Stars	[]	Only specific ratings, e.g. [1, 2] for negative
Language	all	ISO code like en, de, fr
Sort By	recency	recency or relevance

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Output Example

Each company produces one dataset item:

{
    "company": "www.flashbay.com",
    "displayName": "Flashbay",
    "trustScore": 4.8,
    "stars": 5.0,
    "numberOfReviews": 4253,
    "responseRate": 87,
    "reviewsScraped": 20,
    "profile": {
        "business_unit_id": "46a7...",
        "identifying_name": "www.flashbay.com",
        "display_name": "Flashbay",
        "trust_score": 4.8,
        "stars": 5.0,
        "number_of_reviews": 4253,
        "ai_summary": "Customers praise Flashbay for high-quality products, timely delivery, and excellent customer service...",
        "ratings_breakdown": {
            "1": 24, "2": 15, "3": 38, "4": 186, "5": 3990
        },
        "categories": [
            {"name": "Promotional Product Supplier", "is_primary": true, "rank": 1, "cardinality": 36}
        ],
        "activity": {
            "reply_rate": 87,
            "replied_to_negative": 95,
            "total_negative": 39
        },
        "similar_companies": [
            {"identifying_name": "www.vistaprint.com", "display_name": "Vistaprint", "trust_score": 4.3}
        ],
        "contact_info": {
            "address": "...", "phone": "...", "email": "...", "website": "https://www.flashbay.com"
        }
    },
    "transparency": {
        "response_rate": 87,
        "avg_response_time_hours": 12.5,
        "organic_review_percentage": 6.43,
        "flagged_reviews_count": 2,
        "removed_reviews_count": 0,
        "review_invitation_method": "automatic"
    },
    "reviews": [
        {
            "title": "Excellent quality and fast delivery",
            "text": "We ordered custom USB drives for our conference...",
            "rating": 5,
            "date_of_experience": "2026-01-15",
            "published_at": "2026-01-18T10:30:00Z",
            "consumer": {
                "display_name": "John Smith",
                "country": "United States"
            },
            "is_verified": true,
            "reply": {
                "text": "Thank you for the kind words!",
                "published_at": "2026-01-19T08:00:00Z"
            },
            "language": "en",
            "url": "https://www.trustpilot.com/reviews/..."
        }
    ],
    "scrapedAt": "2026-02-13T15:30:00Z"
}

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Pricing

This actor uses the Pay Per Event pricing model — you only pay for what you extract.

Volume discounts are applied automatically based on your Apify subscription tier.

Events & Pricing

Event	No Discount	Bronze	Silver	Gold
Actor Start (per run)	$0.010	$0.008	$0.005	$0.003
Company Profile	$0.030	$0.025	$0.020	$0.010
Review (per review)	$0.008	$0.006	$0.004	$0.002
Transparency Report	$0.020	$0.017	$0.015	$0.010

Cost Examples (No Discount tier)

Scenario	Cost
1 company profile only	$0.04
1 company + 20 reviews (1 page)	$0.20
1 company + 100 reviews + transparency	$0.86
10 companies + 20 reviews each	$1.91
50 companies profiles only	$1.51
100 companies + 20 reviews each	$19.01

Actor Start ($0.01) is charged once per run, regardless of how many companies you process.

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Why This Scraper?

Feature	Browser-Based Scrapers	This Scraper
Speed	30-60s per company (browser render + wait)	1-3s per company (direct data extraction)
Data Fields	10-15 raw fields	50+ normalized fields
AI Summaries	No	Yes — Trustpilot's AI review summary
Transparency Data	Rare	Full transparency report
Similar Companies	No	Yes — related companies with scores
Category Rankings	No	Yes — "Ranked #1 of 36"
Activity Data	No	Yes — reply rate, negative handling
Reliability	CAPTCHAs, blocking, flaky selectors	Stable extraction, automatic retry
Resource Usage	Heavy (headless browser, 500MB+ RAM)	Lightweight (no browser, minimal RAM)
Output Quality	Raw HTML parsing, inconsistent	Normalized, typed, consistent

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FAQ

Q: How fast is this scraper? A: Extremely fast. Data is extracted directly from Trustpilot's live data layer without rendering pages in a browser. Most requests complete in 1-3 seconds. You can process 100 companies in under 2 minutes.

Q: Will I get blocked? A: No. This actor uses intelligent request handling with TLS fingerprinting, automatic proxy rotation, and retry logic. All anti-detection is handled transparently.

Q: How many reviews can I scrape per company? A: Up to 2,000 reviews per company (100 pages x 20 reviews). Set "Max Review Pages" to 0 to scrape all available.

Q: What output formats are supported? A: JSON, CSV, Excel, XML — all standard Apify dataset export formats.

Q: Can I filter reviews by rating? A: Yes. Use the "Filter by Stars" option to only scrape reviews with specific ratings (e.g., only 1-star for negative review analysis).

Q: Is transparency data available for all companies? A: Most companies with a claimed Trustpilot profile have transparency data. Unclaimed or very new profiles may not.

Q: Can I schedule regular scraping runs? A: Yes. Use Apify's built-in scheduler to set up daily, weekly, or custom recurring runs for continuous monitoring.

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Need More?

Check out our companion actor Trustpilot Analytics for advanced features:

• Search — Find companies by keyword
• Compare — Side-by-side comparison of 2-10 companies
• Batch — Process up to 50 companies in one call
• Categories — Browse companies by industry category
• Consumer Profiles — Get reviewer profiles and their review history