[
{
"documentId": "d1",
"platform": "reddit",
"segment": "small-business",
"authorId": "a1",
"text": "The setup is confusing and difficult. I wish onboarding had a guided checklist."
},
{
"documentId": "d2",
"platform": "forum",
"segment": "small-business",
"authorId": "a2",
"text": "Getting started is extremely confusing. I need a solution that guides setup."
},
{
"documentId": "d3",
"platform": "reddit",
"segment": "enterprise",
"authorId": "a3",
"text": "Customer support never replies and we may cancel."
},
{
"documentId": "d4",
"platform": "x",
"segment": "enterprise",
"authorId": "a4",
"text": "The subscription is too expensive. We would pay for a smaller plan."
}
]