🏨 Zoover Hotel Reviews Scraper

Easily scrape real guest reviews and ratings from Zoover.nl – one of Europe's largest independent travel review platforms – directly into a structured dataset for research, analytics, and automation.

Whether you're tracking guest sentiment, hotel ratings, review trends over time, or just want to explore what travelers say about a specific hotel, this scraper gives you clean, ready-to-use data in minutes.

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🌟 Features

• Scrape by hotel URL – provide one or more standard Zoover hotel detail URLs.
• Multiple hotels per run – process a list of hotels in a single run via startUrls.
• Full review content – review title, text, score, likes, travel date, and reviewer details.
• Detailed score breakdown – per-review and hotel-level category ratings (e.g., child-friendliness, hygiene, location, price/quality, room, service, food, pool, and general score); every category Zoover returns is passed through.
• Hotelier replies – capture the hotel's response to each review when available.
• Review images – collect image URLs attached to reviews.
• Date filtering – keep only reviews on or after a given cutoffDate for incremental scraping.
• Limit results – cap the number of reviews per hotel with maxReviewsPerHotel.
• Always-on summary – optionally return a hotel summary record even when no review passes the filters.

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📊 Example Output

Each review record includes:

Field	Description
recordType	Record type: review or summary
reviewId	Unique review ID on Zoover
reviewHeliosId	Zoover Helios review ID
reviewDate	Date the review was posted
travelDate	Date of the reviewer's stay
reviewScore	Overall review score (0–10)
reviewTitle	Title of the review
reviewText	Full review text
reviewLanguage	Language/locale of the review
userName	Reviewer's display name
traveledWith	Travel party type (e.g., family, couple)
userVerified	Whether the reviewer is verified
likes	Number of likes on the review
scoreDetails	Per-review category ratings
reply	Hotelier's reply to the review
images	Image URLs attached to the review
hotelSummary	Hotel-level metadata and aggregated ratings

…and more from the full dataset schema.

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🛠 How to Use

1. Open the scraper in Apify.

2. Fill in the input fields:

   • startUrls → one or more Zoover hotel URLs, e.g., https://www.zoover.nl/a/128192/side-mare-resort-spa
   • maxReviewsPerHotel → e.g., 100
   • cutoffDate → e.g., 2025-01-01 (optional)
   • alwaysReturnSummary → true or false

3. Run the scraper.

4. Download your results as JSON, CSV, Excel, or via API.

🔗 Supported URLs

Use standard Zoover hotel detail URLs, for example:

https://www.zoover.nl/a/128192/side-mare-resort-spa

The scraper resolves the final URL, extracts the hotel ID, and requests review data from Zoover's review endpoints.

📅 Cutoff date notes

• cutoffDate keeps only reviews posted on or after the given date (YYYY-MM-DD).
• It is interpreted as a local date in the Europe/Berlin timezone, since Zoover does not expose timezone information.
• If left empty, all available reviews are scraped (subject to maxReviewsPerHotel).

🔢 Result limit notes

• maxReviewsPerHotel caps the number of review records returned per hotel.
• If not set, it defaults to 100.
• The limit is applied per hotel, so each URL in startUrls returns up to this many reviews.

🧾 Summary record notes

• When alwaysReturnSummary is true, a summary record is pushed for a hotel even if no review passed the filters.
• This guarantees you always get hotel-level metadata (rating, review count, category scores) for every processed URL.
• Set it to false to only emit records when reviews are found.

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🔍 Example Use Cases

• Reputation monitoring – track guest sentiment and ratings over time.
• Competitor analysis – compare category scores across hotels.
• Travel planning – read verified guest feedback before booking.
• Data-driven insights – analyze review trends, languages, and travel party types.

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📥 Input Example

{
  "startUrls": [
    { "url": "https://www.zoover.nl/a/128192/side-mare-resort-spa" }
  ],
  "maxReviewsPerHotel": 100,
  "cutoffDate": "2025-01-01",
  "alwaysReturnSummary": true
}

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📤 Output Example

Review record (recordType: review)

{
  "recordType": "review",
  "reviewId": 317018243,
  "reviewHeliosId": "abc123",
  "reviewDate": "2026-05-29T11:14:44.207000Z",
  "travelDate": "2026-03-27T00:00:00Z",
  "scoreDetails": {
    "childFriendly": 8.0,
    "hygiene": 8.5,
    "location": 9.0,
    "priceQuality": 8.0,
    "room": 8.0,
    "service": 9.0,
    "general": 8.4
  },
  "reviewLanguage": "nl",
  "reviewTitle": "Great stay",
  "userName": "J. de Vries",
  "traveledWith": "family",
  "reviewScore": 9,
  "likes": 4,
  "reviewText": "Great location and friendly staff.",
  "reply": {
    "entryDate": "2026-05-30T08:00:00Z",
    "replyText": "Thanks for your feedback!",
    "replierPosition": "hotel management"
  },
  "userVerified": true,
  "images": [
    "https://www.zoover.nl/images/example.webp"
  ],
  "hotelSummary": {
    "url": "https://www.zoover.nl/a/128192/side-mare-resort-spa",
    "id": "128192",
    "reviewCount": 245,
    "reviewScore": 8.6,
    "scoreDetails": {
      "childFriendly": 8.1,
      "hygiene": 8.4,
      "location": 9.1,
      "priceQuality": 8.0,
      "room": 8.0,
      "service": 8.8,
      "general": 8.6
    }
  }
}

Summary record (recordType: summary)

{
  "recordType": "summary",
  "hotelSummary": {
    "url": "https://www.zoover.nl/a/128192/side-mare-resort-spa",
    "id": "128192",
    "reviewCount": 245,
    "reviewScore": 8.6,
    "scoreDetails": {
      "childFriendly": 8.1,
      "hygiene": 8.4,
      "location": 9.1,
      "priceQuality": 8.0,
      "room": 8.0,
      "service": 8.8,
      "general": 8.6
    }
  }
}

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📚 Full Dataset Schema

Field	Type	Description
recordType	string	review or summary
reviewId	string | integer | null	Unique review ID on Zoover
reviewHeliosId	string | integer | null	Zoover Helios review ID
reviewDate	string (date-time) | null	When the review was posted
travelDate	string (date-time) | null	When the reviewer stayed
reviewScore	integer | null	Overall review score (0–10)
reviewTitle	string | null	Review title
reviewText	string | null	Full review text
reviewLanguage	string | null	Language/locale of the review
userName	string | null	Reviewer's display name
traveledWith	string | null	Travel party type
userVerified	boolean | null	Whether the reviewer is verified
likes	integer | null	Number of likes on the review
scoreDetails	object | null	Per-review category ratings, dynamic keys (see below)
reply	object | null	Hotelier reply: entryDate, replyText, replierPosition
images	array | null	Image URLs attached to the review
hotelSummary	object	Hotel-level metadata (see below)

scoreDetails / hotelSummary.scoreDetails object – a dynamic map of category name to rating (each value number 0–10 or null). Keys are returned exactly as Zoover provides them, so the set of categories can vary per review or hotel and new categories are passed through automatically. Commonly seen keys include:

Field	Description
childFriendly	Child-friendliness rating
hygiene	Hygiene rating
location	Location rating
priceQuality	Price/quality rating
room	Room rating
service	Service rating
general	General/overall rating
food	Food rating
pool	Pool rating
...	Any other category returned by Zoover

hotelSummary object:

Field	Type	Description
url	string | null	Hotel start URL
id	string | null	Hotel ID on Zoover
reviewCount	integer | null	Total number of reviews for the hotel
reviewScore	number | null	Aggregated hotel score (0–10)
scoreDetails	object | null	Aggregated category ratings, dynamic keys (see below)

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🚀 Why Use This Scraper?

Zoover's web interface is great for browsing reviews, but not designed for bulk data export or analytics. This scraper removes the manual work by automating review collection and outputting results in an analysis-ready format — perfect for developers, researchers, and business analysts.

⚠️ Disclaimer

This scraper only extracts publicly available information from Zoover.nl. The author of this scraper is not affiliated with Zoover, and does not take responsibility for how the data is used. Before using this data, you are solely responsible for ensuring that your use complies with all applicable laws, Zoover's Terms of Service, and any other relevant regulations.