Despegar & Decolar Reviews Scraper

Scrape structured hotel reviews and rating data from Despegar and Decolar — Latin America's largest online travel platform, covering Argentina, Mexico, Brazil, Colombia, Chile and more.

Each run returns clean, analytics-ready JSON:

• guest reviews with reviewer name, country, traveler type, language and month
• positive and negative comments in their original language
• per-review overall rating and useful-votes count
• reviews collected by Despegar and reviews syndicated from Expedia
• hotel-level summary: average rating + category ratings (service, staff, location, cleanliness, value, internet)
• Despegar's AI-generated review digest per hotel — a ready-made sentiment summary, included free

Why this scraper

	This Actor	Typical alternatives
Reviewer metadata (name, country, type, language)	✅	✅
Useful-votes per review	✅	❌
AI review digest per hotel	✅	❌
Traveler-type filter (family / couple / friends / solo)	✅	❌
Sort control (newest / highest / lowest / relevance)	✅	❌
Hotel IDs as direct input (no URL needed)	✅	❌
Date filtering for incremental runs	✅	✅
Actor start fee	$0	$0.002

No browser, no login, no API key. Fast HTTP scraping with automatic retry and proxy fallback baked in.

Input

Field	Type	Default	Description
startUrls	array	–	Despegar / Decolar hotel page URLs. All regional domains supported.
hotelIds	array	–	Alternative to URLs: numeric hotel IDs (the number after h- in the URL). Mixable with startUrls.
maxReviewsPerHotel	integer	100	Max review records per hotel.
cutoffDate	string	–	YYYY-MM or YYYY-MM-DD. Only reviews from this month onwards — ideal for scheduled incremental monitoring.
enabledProviders	array	["DESPEGAR", "EXPEDIA"]	Review sources to include.
travelerTypes	array	all	Only reviews by these traveler types: family, couple, friends, singles.
sortBy	string	relevance_desc	reviewed_date_desc, overall_rating_desc, overall_rating_asc or relevance_desc.
includeAiSummary	boolean	true	Include the AI review digest in the summary record.
alwaysReturnSummary	boolean	true	Push a summary record even when no review matches.

Example input

{
  "startUrls": [
    { "url": "https://www.us.despegar.com/hotels/h-352691/bluebay-grand-esmeralda-all-inclusive-riviera+maya" }
  ],
  "maxReviewsPerHotel": 100,
  "cutoffDate": "2026-01",
  "travelerTypes": ["family", "couple"],
  "sortBy": "reviewed_date_desc"
}

Supported URL shapes:

https://www.us.despegar.com/hotels/h-352691/bluebay-grand-esmeralda-all-inclusive-riviera+maya
https://www.despegar.com.ar/hoteles/h-788634/some-hotel-name
https://www.decolar.com/accommodations/detail/252075

Output

Each dataset item is a review or a summary record (recordType field).

Review record

{
  "recordType": "review",
  "reviewId": "64d67797fec9ce528367501c",
  "reviewDate": "2023-08",
  "reviewDateText": "August 2023",
  "reviewerName": "Raquel",
  "reviewerCountry": "Mexico",
  "reviewerCountryCode": "MX",
  "reviewerType": "Couple",
  "reviewerTypeId": "couple",
  "language": "es",
  "reviewerCommentPositive": "Es un hotel grande, todo incluido",
  "reviewerCommentNegative": "Está demasiado descuidado...",
  "usefulVotes": 41,
  "provider": "DESPEGAR",
  "providerLabel": "Host verified",
  "ratings": { "overall": 6.0 },
  "hotelSummary": {
    "hotelId": "352691",
    "startUrl": "https://www.us.despegar.com/hotels/h-352691/bluebay-grand-esmeralda-all-inclusive-riviera+maya",
    "numberOfReviews": 100,
    "totalReviewsOnSite": 198,
    "ratings": {
      "average": 6.8, "service": 6.9, "staff": 7.7, "location": 7.7,
      "cleanliness": 7.3, "value": 7.9, "internet": 6.8
    },
    "aiSummary": "The hotel is beautiful, and the staff is incredibly friendly...",
    "travelerProfiles": [
      { "id": "general", "label": "All" },
      { "id": "family", "label": "Family" }
    ]
  }
}

Summary record

Pushed once per hotel (alwaysReturnSummary), even when no review matches your filters — so monitoring runs always confirm the hotel's current aggregate ratings.

{
  "recordType": "summary",
  "hotelSummary": { "hotelId": "352691", "...": "..." }
}

Pricing

Pay per delivered record — no actor start fee, failed lookups are free:

• Review — $0.005 per review record
• Hotel summary — $0.002 per summary record

Example: 3 hotels × 100 reviews + 3 summaries = $1.51. A daily incremental check that finds 5 new reviews across 3 hotels costs $0.031.

Use cases

• Sentiment analysis — Spanish and Portuguese review text for NLP pipelines in LatAm travel markets, with the AI digest as a free baseline.
• Competitive intelligence — benchmark hotels by category ratings across Despegar, Decolar and Expedia inventory.
• Review monitoring — schedule runs with cutoffDate to capture only new reviews; summary records confirm aggregate movement.
• Hospitality analytics — segment feedback by traveler type (family vs couple vs solo) and by reviewer country.
• Cross-platform aggregation — combine with other OTA review scrapers for full market coverage.

FAQ

Do I need a proxy? No — the Actor works without one and falls back to Apify proxy automatically if a request is blocked. You can force a specific proxy via proxyConfiguration.

Why are dates month-only? Despegar stores review dates at month granularity; reviewDate is normalized to YYYY-MM.

Why do some reviews have reviewerComment instead of positive/negative comments? Expedia-syndicated reviews use a single free-text comment; Despegar-collected reviews split it into positive and negative. Expedia reviews also carry no reviewer country or traveler type — that metadata isn't published for them.

Is scraping reviews legal? This Actor collects only publicly visible review content. You are responsible for how you use the data.

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If this Actor helps your workflow, a rating on Apify is appreciated. Found an issue or missing a field? Open an issue — response time is usually under a day.