Trustpilot Email Scraper

Trustpilot Email Scraper

The Trustpilot Email Scraper extracts publicly indexed company contact emails from Trustpilot review pages using Google search. Trustpilot is where consumers review retailers, service companies and online shops, and where brands publish the address they want complaints sent to. This Actor reads what Google has indexed and pulls those addresses out at scale.

There is one structural quirk you must know up front: Trustpilot indexes review pages keyed to a company domain rather than profile handles, so rows carry a company email without a resolvable handle. In practice that means username is null and profileUrl is empty on essentially every row. The email, the company name and the snippet are still there, and they are what this Actor is for.

The Trustpilot Email Scraper does not log in, does not use a Trustpilot API and never opens trustpilot.com. Every record comes from publicly available Google search results: titles, snippets and site labels. There is no browser, no JavaScript rendering, no authentication and no cookies.

In a measured live run, the Trustpilot Email Scraper returned 10 result blocks, 0 identity matches, 0 profile URLs and 10 unique emails. That is an unusual and genuinely useful profile: plenty of emails, zero handles. If your workflow needs the address rather than the link, Trustpilot is one of the better sources in this category.

What the Trustpilot Email Scraper is for

Customer-service and complaints teams publish real, monitored inboxes on Trustpilot because they have to answer reviews. That makes it an unusually good place to find working addresses at consumer brands, retailers and subscription services. The default modifiers reflect this: email, contact, customer service, support and complaints.

Typical users are companies selling support tooling, reputation management, returns logistics or CX consulting. Researchers and journalists use it to reach the brands behind a complaint pattern. Partnership teams use it to find the human behind a storefront that otherwise only shows a web form.

Key features of the Trustpilot Email Scraper

Everything below is behaviour the Trustpilot Email Scraper actually implements, shared with every Actor in this family.

Feature	What it does
Google site: targeting	Restricts every query to trustpilot.com, so results stay on review pages
Query expansion	Base, quoted and intitle: variants plus one variant per query modifier
Support-intent modifiers	Defaults of email, contact, customer service, support and complaints
Domain filtering	Keeps only emails ending in the domains you list
Global deduplication	One row per unique email across every query and every page
Email normalisation	Understands name [at] domain [dot] com, name (at) domain, name @ domain.com, domain .com, zero-width characters and the full-width ＠ sign
Junk filter	Rejects email@, yourname@, test@, xxx@ and single-character locals
Boundary-correct matching	@gmail.com does not match inside @gmail.company or @gmail.com.br
Soft-wrap repair	Drops a hit that is only the tail of another email in the same block
Structural block parsing	Locates the <h3> title and the smallest surrounding block instead of relying on CSS class names
Whole-page fallback parser	A Google markup change degrades to emails without account details, not to zero results
Concurrency	asyncio worker pool with a shared stop signal once maxEmails is reached
Retries and block detection	Three attempts per page with exponential backoff; CAPTCHA and consent pages are retried, not counted as empty
Re-queue pass	Blocked or failed queries are retried once at the end of the run
Resumable state	Key-value store state keyed by an input hash, saved on PERSIST_STATE, MIGRATING and ABORTING
Immediate dataset writes	Each lead is pushed as soon as it is found
Run summary	Logs pages fetched, blocked pages, retries and emails per page

How the Trustpilot Email Scraper works

The Trustpilot Email Scraper reads your input, builds Google queries, fetches result pages and parses each block structurally. Emails are extracted from block text with a domain-filtered regex, normalised, junk-filtered and deduplicated globally. Each surviving lead is pushed to the Apify dataset immediately, so a partial run is still usable.

A query looks like site:trustpilot.com online shop "@gmail.com" "customer service". Pages are fetched through the Apify GOOGLE_SERP proxy over async HTTP with a fresh proxy session per request. Structural parsing means a Google layout change degrades the run rather than breaking it.

Query expansion in the Trustpilot Email Scraper

Google caps a single query at roughly 300 results, and Trustpilot has millions of indexed review pages. Query expansion multiplies each keyword by each email domain and by several phrasings, with base queries running first. Because the email density here is high, expansion translates almost directly into extra rows.

Why the Trustpilot Email Scraper cannot resolve handles

A Trustpilot review page is addressed by the reviewed company's web domain, not by a directory-style username. Google therefore prints a company name and a review-page title, and no handle for the Actor to resolve. When a handle can be resolved it takes the shape https://www.trustpilot.com/review/{username}, but on this platform you should not count on it.

Location targeting in the Trustpilot Email Scraper

location is appended to every query as a quoted phrase and is a mild lever on Trustpilot. National retail chains and delivery services often name their market in the review page text, so a country name can help. countryCode steers the search proxy and is usually the more reliable of the two here.

Input reference for the Trustpilot Email Scraper

The Trustpilot Email Scraper takes nine inputs and only keywords is required.

Field	Type	Default	Meaning
keywords	array (required)	["online shop", "service company"]	Search terms describing the companies you want
location	string	""	Optional location phrase added to every query
customDomains	array	["@gmail.com", "@yahoo.com"]	Only emails on these domains are kept; @ optional
maxEmails	integer 1-10000	20	Stop after this many unique emails
countryCode	string	""	Two-letter country code for the search proxy (US, GB, DE)
expandQueries	boolean	true	Search each keyword x domain pair in several phrasings
queryModifiers	array	["email", "contact", "customer service", "support", "complaints"]	Extra words combined with each keyword when expansion is on
maxPagesPerQuery	integer 1-50	30	Page cap per query
maxConcurrency	integer 1-20	5	Parallel queries

Example input

{
  "keywords": ["online shop", "furniture retailer", "subscription box"],
  "location": "United Kingdom",
  "customDomains": ["@gmail.com", "@outlook.com", "@yahoo.co.uk"],
  "maxEmails": 500,
  "countryCode": "GB",
  "expandQueries": true,
  "queryModifiers": ["email", "contact", "customer service", "support", "complaints"],
  "maxPagesPerQuery": 30,
  "maxConcurrency": 5
}

Tuning the Trustpilot Email Scraper

Retail verticals work better than abstract nouns. furniture retailer, pet supplies shop and energy supplier all produce distinctive review page text. Six to ten vertical keywords will out-produce two broad ones.

Because email density is high here, maxEmails is the setting that actually controls run length. Raise it well above the default of 20 when you want a real list. Widen customDomains to include the free-mail providers common in your target market.

Output reference for the Trustpilot Email Scraper

Every dataset item produced by the Trustpilot Email Scraper carries all fourteen fields below, handle or no handle.

Field	Meaning
network	Platform name
keyword	The keyword that produced the lead
query	The exact Google query used
title	Raw result title
accountName	Account label Google prints
fullName	Display name parsed from a profile-style title; empty for review pages
username	URL-safe handle when the platform exposes one; otherwise null
profileUrl	Canonical account URL when a handle is known; otherwise empty
url	Direct platform link when exposed, else the profile URL
description	Review page snippet, cleaned of labels and counters
email	Lower-cased email address
emailDomain	The matched domain
possiblyTruncated	true when Google's snippet ellipsis touched the email
foundAt	ISO 8601 UTC timestamp

Example output

Both rows below show the normal Trustpilot shape: a real company email with username: null and an empty profileUrl.

[
  {
    "network": "Trustpilot",
    "keyword": "furniture retailer",
    "query": "site:trustpilot.com furniture retailer customer service \"@gmail.com\" \"United Kingdom\"",
    "title": "Oakline Furniture Reviews | Read Customer Service Reviews",
    "accountName": "Oakline Furniture",
    "fullName": "",
    "username": null,
    "profileUrl": "",
    "url": "",
    "description": "Solid oak furniture delivered across the UK. Customer service: oakline.support@gmail.com",
    "email": "oakline.support@gmail.com",
    "emailDomain": "@gmail.com",
    "possiblyTruncated": false,
    "foundAt": "2025-11-04T15:08:21Z"
  },
  {
    "network": "Trustpilot",
    "keyword": "subscription box",
    "query": "site:trustpilot.com subscription box complaints \"@outlook.com\" \"United Kingdom\"",
    "title": "Crateful Reviews | Read Customer Service Reviews",
    "accountName": "Crateful",
    "fullName": "",
    "username": null,
    "profileUrl": "",
    "url": "",
    "description": "Monthly snack and coffee boxes. Complaints and returns: crateful.help@outlook.com",
    "email": "crateful.help@outlook.com",
    "emailDomain": "@outlook.com",
    "possiblyTruncated": true,
    "foundAt": "2025-11-04T15:09:47Z"
  }
]

The Apify dataset view shows email, account, name, username, profile, keyword, snippet and the truncation flag. On Trustpilot the username and profile columns will usually be blank, and that is expected. Export as CSV, JSON or XLSX, or read the dataset through the Apify API.

Use cases for the Trustpilot Email Scraper

The Trustpilot Email Scraper is aimed at reaching the customer-facing side of consumer brands.

Use case	Suggested keywords	Suggested modifiers
Selling CX and support tooling	online shop, subscription box	customer service, support
Reputation and review management pitches	service company, home insurance	complaints, contact
Returns and reverse-logistics outreach	furniture retailer, fashion retailer	complaints, support
Consumer research and complaint analysis	energy supplier, broadband provider	complaints, customer service
Brand partnership and affiliate recruitment	pet supplies shop, beauty brand	contact, email
Journalist and regulator outreach	debt collection, holiday company	complaints, contact
Building a consumer brand contact list	online shop, service company	email, contact

Reaching support teams with the Trustpilot Email Scraper

Set queryModifiers to customer service, support, complaints and help. These are the exact phrases a brand uses when it tells reviewers where to escalate. The resulting addresses are usually monitored inboxes rather than dead aliases.

Vertical sweeps with the Trustpilot Email Scraper

Run one job per retail vertical rather than one job across all of them. energy supplier, broadband provider and holiday company behave very differently in the index. Keep maxEmails generous, because the Trustpilot Email Scraper tends to hit the cap before it runs out of pages.

Practical recipes for the Trustpilot Email Scraper

A UK consumer sweep might use online shop, furniture retailer and subscription box with countryCode set to GB. A US sweep might use home warranty, moving company and pet supplies shop with countryCode set to US. Keep expandQueries on in both cases, because one query cannot reach past Google's result cap.

For maximum volume, drop location, keep maxPagesPerQuery at 30 and raise maxEmails to several hundred. For a quick probe, use one vertical, set maxEmails to 20 and check what the snippets look like before scaling. Both modes use identical code; only query volume differs.

How many results the Trustpilot Email Scraper returns

A measured live run of the Trustpilot Email Scraper produced 10 blocks, 0 identity matches, 0 profile URLs and 10 unique emails. Every block yielded an email and none yielded a handle, which is the clearest example of that trade-off in this whole category. If you need addresses, this is a strong source; if you need linkable profiles, it is the wrong one.

The cause is the coverage note: Trustpilot indexes review pages keyed to a company domain rather than profile handles, so rows carry a company email without a resolvable handle. Free Apify plans stop at 100 emails per run and paid plans are uncapped. No specific volume is guaranteed by the Trustpilot Email Scraper or by any Actor in this family.

Limitations of the Trustpilot Email Scraper

• Trustpilot indexes review pages keyed to a company domain rather than profile handles, so rows carry a company email without a resolvable handle. Expect username: null and an empty profileUrl on essentially every row.
• The Trustpilot Email Scraper only finds companies whose email is publicly visible in Google's index. A brand that only offers a web form will not appear.
• Google caps a single query at roughly 300 results. Query expansion exists to work around that cap, and disabling it reduces yield sharply.
• possiblyTruncated: true means Google's snippet ellipsis touched the email, so the address may be incomplete. Verify those rows before sending.
• username and profileUrl are populated only when Google exposes a handle, which on Trustpilot is rare. That is a Google limitation, not a bug.
• The Trustpilot Email Scraper requires the Apify GOOGLE_SERP proxy and cannot run without Apify proxy credentials.
• Free Apify plans are capped at 100 emails per run; paid plans have no cap.
• Results vary with keywords, domains and location, and no volume is guaranteed.

The Trustpilot Email Scraper is not affiliated with, endorsed by or officially supported by Trustpilot. It reads public search results only and does not access private or gated data.

Responsible use, GDPR and CAN-SPAM

A support inbox published for reviewers is not an invitation to receive marketing. For EU and UK recipients, GDPR expects a lawful basis, a clear sender identity, a genuine business reason and an easy way to object. For US recipients, CAN-SPAM expects accurate headers, a valid postal address and a working unsubscribe path.

Be especially careful with complaints addresses; misusing them damages both your sender reputation and the recipient's workload. Keep the query and foundAt provenance, honour opt-outs immediately and suppress them in later runs of the Trustpilot Email Scraper. This is general information about common obligations rather than legal advice, so check the rules that apply to you.

FAQ about the Trustpilot Email Scraper

How many results should I expect?

A measured live run returned 10 blocks, 10 unique emails and zero handles. Trustpilot indexes review pages keyed to a company domain rather than profile handles, so rows carry a company email without a resolvable handle, and no volume is guaranteed.

Why does the Trustpilot Email Scraper leave username null?

Because Trustpilot review pages are keyed to a company web domain, not to a directory-style handle. There is nothing for the Trustpilot Email Scraper to resolve, so it stores null and leaves profileUrl empty.

Can I still identify the company?

Yes. accountName carries the brand name Google prints, and description carries the review page snippet. Those two fields are usually enough to identify the business.

Does the Trustpilot Email Scraper log into Trustpilot?

No. It never logs in, never uses a Trustpilot API and never opens trustpilot.com. All data comes from publicly indexed Google results.

Does the Trustpilot Email Scraper return customer-service addresses?

Frequently, yes, which is why the default modifiers are customer service, support and complaints. Choose different modifiers if you want a different department.

What does possiblyTruncated mean?

Google's snippet ellipsis touched the email, so the address may be cut short. Verify those rows before sending.

How do I get more emails from one Trustpilot Email Scraper run?

Raise maxEmails well above the default of 20, widen customDomains, and run one job per retail vertical rather than one broad job.

Should I leave query expansion on?

Yes. Google caps one query at roughly 300 results, and expansion is how the Trustpilot Email Scraper reaches past that ceiling.

Does it need the Apify proxy?

Yes. The Trustpilot Email Scraper runs on the Apify GOOGLE_SERP proxy and cannot operate without Apify proxy credentials.

Can I run it on the free plan?

Yes, capped at 100 emails per run. Paid plans remove the cap, and on this source that cap is easy to reach.

Are the emails verified?

No. The Trustpilot Email Scraper extracts and normalises what Google shows. Run your own verification before any campaign.

Which Actor should I use if I need profile links?

Try the Crunchbase Email Scraper or the Callupcontact Email Scraper; both resolved full profile URLs in the same measured test.

Related Actors

Thirty-six sibling Actors cover the rest of the Business and Professional Directories category that the Trustpilot Email Scraper belongs to. They share the same input schema, output schema and behaviour, so anything you learn here transfers directly. For software vendors try the G2 Email Scraper, for agencies the Clutch Email Scraper, and for accredited business records the Better Business Bureau Email Scraper.

Actor	What it collects
Trustpilot Email and Phone Number Scraper	Emails and phone numbers from Trustpilot
Trustpilot Phone Number Scraper	Public phone numbers from Trustpilot
Angi Email Scraper	Public contact emails from Angi
Bark Email Scraper	Public contact emails from Bark
Better Business Bureau Email Scraper	Public contact emails from Better Business Bureau
Bizapedia Email Scraper	Public contact emails from Bizapedia
Brownbook Email Scraper	Public contact emails from Brownbook
Callupcontact Email Scraper	Public contact emails from CallUpContact
Capterra Email Scraper	Public contact emails from Capterra
Clutch Email Scraper	Public contact emails from Clutch
Crunchbase Email Scraper	Public contact emails from Crunchbase
Cybo Email Scraper	Public contact emails from Cybo
Cylex Email Scraper	Public contact emails from Cylex
EC21 Email Scraper	Public contact emails from EC21
Europages Email Scraper	Public contact emails from Europages
ExportHub Email Scraper	Public contact emails from ExportHub
FindUsLocal Email Scraper	Public contact emails from FindUsLocal
Foursquare Email Scraper	Public contact emails from Foursquare
Fyple Email Scraper	Public contact emails from Fyple
G2 Email Scraper	Public contact emails from G2
Hotfrog Email Scraper	Public contact emails from Hotfrog
Houzz Email Scraper	Public contact emails from Houzz
Infobel Email Scraper	Public contact emails from Infobel
Kompass Email Scraper	Public contact emails from Kompass
Lacartes Email Scraper	Public contact emails from Lacartes
Manta Email Scraper	Public contact emails from Manta
MapQuest Email Scraper	Public contact emails from MapQuest
N49 Email Scraper	Public contact emails from N49
Porch Email Scraper	Public contact emails from Porch
Scoot Email Scraper	Public contact emails from Scoot
Thomasnet Email Scraper	Public contact emails from Thomasnet
Thumbtack Email Scraper	Public contact emails from Thumbtack
Touch Local Email Scraper	Public contact emails from Touch Local
TradeIndia Email Scraper	Public contact emails from TradeIndia
Tupalo Email Scraper	Public contact emails from Tupalo
Yalwa Email Scraper	Public contact emails from Yalwa
Yellow Pages Email Scraper	Public contact emails from Yellow Pages
Angi Email and Phone Number Scraper	Emails and phone numbers from Angi
Bark Email and Phone Number Scraper	Emails and phone numbers from Bark
Better Business Bureau Email and Phone Number Scraper	Emails and phone numbers from Better Business Bureau
Bizapedia Email and Phone Number Scraper	Emails and phone numbers from Bizapedia
Brownbook Email and Phone Number Scraper	Emails and phone numbers from Brownbook

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Support

Questions, bug reports or a custom build request for the Trustpilot Email Scraper: contact neurodata.apify@gmail.com.