TrustMate.io Reviews Scraper 🟢

Extract company reviews from TrustMate.io — the review platform leading in Poland and expanding across the EU. Get the full review text, star rating, author, date, the company's reply, verified flag, helpful votes and multi-language translations, plus company-level aggregate stats. Paste a company review URL (or just a domain) and export to JSON, CSV or Excel.

Why use this scraper?

• ⚡ Full reviews, not just the first page. Paginates the entire review history for a company, not the ~28 most-recent reviews shown on the page.
• 🟢 Richer than the page. Pulls from TrustMate's public JSON API, so each review includes fields the HTML doesn't surface — the company's reply, helpful/unhelpful votes, import source and machine translations.
• 🗣️ Company replies included. See how each business responded to its reviewers — gold for reputation and competitor research.
• 🌍 PL + EN, any company. Works with trustmate.io/opinie/{slug} (Polish) and en.trustmate.io/reviews/{slug} (English), or just a bare domain/slug.
• 🧾 One clean row per review with company context attached — ready for analysis in seconds.
• 💸 Pay per result. Transparent per-review pricing; cap any run with maxItems.

Overview

TrustMate.io is a review-collection platform used by thousands of online shops and service businesses, with a strong base in Poland and growing coverage across Italy and the wider EU. Each company has a public profile page listing customer reviews, an average grade and aggregate counts.

This actor turns any TrustMate company profile into structured data. Point it at one or many companies and it returns every service review with the reviewer, rating, body text, date, the business's reply, verification status and translations — plus the company's name, website, category and aggregate rating on every row.

Supported inputs

You paste…	Example	What you get
A company review URL (PL)	https://trustmate.io/opinie/trustmate-io	All reviews for that company
A company review URL (EN)	https://en.trustmate.io/reviews/trustmate-io	Same company, same data
A bare domain or slug	ogrodniczy.com or trustmate-io	Auto-resolved to its review feed

Mix as many companies as you like in a single run.

Use cases

• Reputation monitoring — track new reviews, ratings and replies for your own brand on TrustMate.
• Competitor analysis — pull a rival's full review history and read how they handle complaints.
• Voice-of-customer & CX — mine review text (and translations) for recurring praise and pain points.
• Lead and market research — assess merchants by review volume, rating and category.
• Data enrichment — append review counts and average ratings to a list of companies/domains.
• Trust & safety / due diligence — review-history checks on a vendor or partner.

How it works

1. Input — paste TrustMate company review URLs (PL /opinie/ or EN /reviews/) or bare domains/slugs.
2. Resolve — each slug is resolved via the public account API to the company's numeric id + aggregate stats.
3. Paginate — the review API is walked with offset pagination until every review is collected (or maxItems is reached).
4. Map — each review is flattened with its company context (name, website, category, average rating).
5. Output — one row per review to the Apify dataset, exportable as JSON, CSV or Excel.

TrustMate has no anti-bot protection, so the actor runs fast and reliably on the default Apify proxy (residential proxies are not required).

Input configuration

Field	Type	Default	Description
startUrls	array	["https://trustmate.io/opinie/trustmate-io"]	Company review URLs or bare domains/slugs.
companySlugs	array	–	Optional convenience list of bare slugs/domains.
maxItems	integer	1000	Hard cap on total reviews collected across all companies.
maxConcurrency	integer	5	How many companies to fetch in parallel.
proxy	object	Apify Proxy	Proxy settings. Default is fine — set Use Apify Proxy off to run direct.

Example input

{
  "startUrls": [
    "https://trustmate.io/opinie/trustmate-io",
    "ogrodniczy.com"
  ],
  "maxItems": 500,
  "maxConcurrency": 5
}

Output

One row per review. Example (trimmed):

{
  "platform": "trustmate",
  "reviewId": "19168801",
  "reviewPublicId": "2ba1e87e-271d-4364-a279-802fe3811d7f",
  "rating": 5,
  "reviewBody": "Mega intuicyjny interfejs użytkownika, dzięki czemu korzystanie jest proste...",
  "authorName": "ogrodniczy.com",
  "reviewDate": "2026-05-13T06:31:00+00:00",
  "language": "pl",
  "verified": true,
  "companyReply": "Bardzo dziękujemy za opinię, staramy się jak możemy...",
  "companyReplyDate": "2026-05-13T07:43:19+00:00",
  "helpfulCount": 1,
  "unhelpfulCount": 1,
  "translations": [{ "language": "en", "body": "Mega intuitive user interface..." }],
  "companyName": "TrustMate.io",
  "companySlug": "trustmate-io",
  "companyWebsite": "https://trustmate.io",
  "companyCategory": "Opinie o firmach i produktach",
  "companyRatingAvg": 4.89,
  "companyServiceReviewCount": 773,
  "companyCombinedReviewCount": 1435,
  "sourceUrl": "https://trustmate.io/opinie/trustmate-io",
  "scrapedAt": "2026-06-26T09:28:11.300Z"
}

Key output fields

Field	Description
rating	Star rating, 1–5 (grade).
reviewBody	Full review text.
authorName	Reviewer name (customer name, or the reviewing business's domain for B2B).
reviewDate / reviewUpdatedAt	When the review was published / last edited (ISO 8601).
language	Original review language.
verified	Whether TrustMate marks the review as verified.
companyReply / companyReplyDate	The business's public reply, if any.
helpfulCount / unhelpfulCount	Helpful-vote tallies.
translations	Machine translations of the review body (array of {language, body}).
pinned, imported, importSource	Review metadata flags.
companyName, companySlug, companyWebsite, companyCategory	Company context on every row.
companyRatingAvg	Company's average grade over service reviews.
companyServiceReviewCount	Number of service reviews available for this company (what this actor paginates).
companyCombinedReviewCount	Headline total shown on the profile (service + product reviews).

FAQ

Does it scrape all reviews or just the first page? All of them. The actor paginates the company's full service-review history via the JSON API, not just the reviews rendered on the first page.

What's the difference between companyServiceReviewCount and companyCombinedReviewCount? companyServiceReviewCount is the number of company/service reviews this actor returns. companyCombinedReviewCount is the larger headline figure on the profile, which also includes product reviews. Product reviews are a separate feed — tell us if you'd like them added.

Does it include the company's replies? Yes — companyReply and companyReplyDate capture the business's public response to each review where one exists.

Polish or English? Both. PL /opinie/{slug} and EN /reviews/{slug} URLs resolve to the same company. Review bodies are returned in their original language, with translations where TrustMate provides them.

Do I need a residential proxy? No. TrustMate has no anti-bot protection — the default Apify Proxy is plenty, and you can even run direct.

How is it billed? Pay-per-result: you're charged per review row returned. Use maxItems to cap any run.

Support

Found a bug or need an extra field (e.g. product reviews, rating breakdown)? Open an issue on the actor's Issues tab and we'll take a look.

Additional services

Need a custom scraper, a recurring schedule, or the data pushed to your database/webhook? We build and maintain review, directory and e-commerce scrapers across many platforms — get in touch via the Issues tab.

Explore more scrapers

If you collect reviews, you may also want coverage on the larger platforms — Trustpilot, Google, Capterra and more. Check the publisher's other actors on the Apify Store.

⚠️ Disclaimer

This actor collects only publicly available information from TrustMate.io — the same data any visitor can see without logging in. It does not bypass authentication, access private data, or collect anything behind a login. Use the data in compliance with TrustMate's Terms of Service, applicable laws (including GDPR and other data-protection regulations), and the rights of data subjects. You are responsible for how you use the scraped data; review text is the intellectual property of its authors and platform. This actor is not affiliated with, endorsed by, or sponsored by TrustMate.io.

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