Trustpilot Reviews Scraper

What does Trustpilot Reviews Scraper do?

Trustpilot Reviews Scraper collects reviews of any company on Trustpilot: the star rating, title, full text, language, posting date and date of experience, edits, verified and invited labels, likes, the reviewer's name, country and review count, and the company's reply. Every row also carries the company's TrustScore, total review count and star distribution. Paste a company's Trustpilot link from any country site, or just its website domain such as amazon.com.

Trustpilot shows visitors who are not logged in only the newest 200 reviews of any listing. When you ask for more, the Actor reads each language and star rating separately and merges them newest first, so you get every review back to the date where Trustpilot's limit cuts in, without an account. That date is reported for each company.

Try it with the prefilled company: open the Actor, click Start, and 40 Amazon reviews arrive in a few seconds. Because it runs on the Apify platform, you also get API access, scheduled runs, integrations (Google Sheets, Make, Zapier, Slack, webhooks) and run monitoring.

Why scrape Trustpilot reviews?

• Reputation monitoring: follow what customers say about your company, every day, with replies and ratings in one table.
• Competitor research: compare TrustScores, star distributions and recurring complaints across a whole market.
• Customer support triage: pull the newest 1- and 2-star reviews, see which ones have no reply yet, and route them to your team.
• Sentiment analysis and AI datasets: reviews in every language, each with its star rating as a ready-made label.
• Market and due diligence research: check how a supplier, shop or partner is rated before you sign.

How to scrape Trustpilot reviews

1. Find the company on Trustpilot and copy the address of its review page, such as https://www.trustpilot.com/review/www.amazon.com. Any country site works (uk.trustpilot.com, de.trustpilot.com and so on). You can also type just the company's website, such as amazon.com (the domain only, not a link to a page on that site).
2. Paste it into Companies, one company per line.
3. Set Max reviews per company.
4. Optionally narrow the reviews with Star ratings, Review languages, Posted within or Verified reviews only, and choose Sort by.
5. Click Start, then download the reviews when the run finishes.

Filters in a link are kept. If you filter reviews on Trustpilot (for example 1-star reviews in English) and copy the address bar, that link brings its own filters for that company. Its stars, language, date, verified and sort settings win over the fields below; the fields apply to every other company.

Input

Everything is set on the Input tab. In JSON, the input looks like this:

{
    "company_urls": [
        "amazon.com",
        "https://uk.trustpilot.com/review/www.amazon.co.uk",
        "https://www.trustpilot.com/review/wise.com?stars=1&languages=en"
    ],
    "max_reviews_per_company": 500,
    "stars": ["1", "2"],
    "languages": ["en"],
    "date_range": "last_3_months",
    "verified_only": false,
    "sort": "most_recent"
}

Field	What it does
company_urls	Companies, one per entry: a Trustpilot review page link from any country site, or the company's website domain. Links without https:// and API objects such as {"url": "..."} work too.
max_reviews_per_company	Stops after this many reviews for each company. Default: 100.
stars	Only reviews with these star ratings, from "1" to "5". Empty keeps every rating.
languages	Only reviews in these languages, as two-letter codes such as en, de or fr. Empty keeps every language.
date_range	Only reviews posted within last_30_days, last_3_months, last_6_months or last_12_months. Default: all.
verified_only	Only reviews Trustpilot labels as verified. Default: off.
sort	most_recent (default) or most_relevant, Trustpilot's own pick of detailed, recent reviews. It decides which reviews you get when a company has more than the maximum.

Output

Each review becomes one row. Here is a real example:

{
    "review_id": "6ac966f9d35b1ba5bde85f59",
    "review_url": "https://www.trustpilot.com/reviews/6ac966f9d35b1ba5bde85f59",
    "rating": 5,
    "title": "Quick and easy transaction",
    "text": "Quick and easy transaction; very satisfactory experience.",
    "language": "en",
    "published_at": "2026-10-10T00:13:13.000Z",
    "experienced_at": "2026-10-08T00:00:00.000Z",
    "is_edited": false,
    "edited_at": null,
    "is_verified": true,
    "is_invited": true,
    "likes": 0,
    "reviewer_name": "Philippe B.",
    "reviewer_country": "FR",
    "reviewer_review_count": 2,
    "reply_text": "Hey there,\n\nWe're glad to hear that your payment went smoothly. Delivering a fast and effortless experience every time you move money is always our goal!\n\nWise",
    "reply_published_at": "2026-10-10T01:12:14.000Z",
    "company_name": "Wise",
    "company_domain": "wise.com",
    "company_website": "https://wise.com",
    "company_trust_score": 4.3,
    "company_total_reviews": 302614,
    "company_star_distribution": {"1": 26826, "2": 4935, "3": 6856, "4": 21099, "5": 242898},
    "company_url": "https://www.trustpilot.com/review/wise.com",
    "scraped_at": "2026-10-10T07:35:18+00:00"
}

You can download the dataset in various formats such as JSON, HTML, CSV, or Excel. The Output tab has two views: Reviews (the review itself) and Company details (the company fields on each row).

Data fields

Field	Description
review_id	Trustpilot's ID for the review. A review is saved once per run, however many of your entries lead to it.
review_url	Link to the review, on the country site you used.
rating	Stars given, from 1 to 5.
title	The review's title.
text	The full review text.
language	The review's language, as a code such as en.
published_at	When the review was posted, in UTC (ISO 8601).
experienced_at	The date of the experience, as the reviewer gave it (midnight UTC).
is_edited	true when the reviewer edited the review after posting it.
edited_at	When the review was edited, in UTC; null if it never was.
is_verified	true when Trustpilot labels the review as verified, for example because the company invited the reviewer after a real purchase, or the reviewer sent proof of the experience.
is_invited	true when Trustpilot shows the review as invited, because the company asked the reviewer through its review invitations; false for reviews Trustpilot labels unprompted, including ones written through a review link the company shared.
likes	How many people marked the review as useful.
reviewer_name	The name the reviewer shows publicly.
reviewer_country	The reviewer's country, as a two-letter code.
reviewer_review_count	How many reviews the reviewer has written on Trustpilot.
reply_text	The company's reply; null when it has not replied.
reply_published_at	When the company replied, in UTC.
company_name	The company's name on Trustpilot.
company_domain	The company's name in Trustpilot links, usually its website domain (amazon.com becomes www.amazon.com).
company_website	The company's website.
company_trust_score	The company's TrustScore, from 1 to 5.
company_total_reviews	How many reviews the company has on Trustpilot in total.
company_star_distribution	How many of those reviews give 1, 2, 3, 4 and 5 stars.
company_url	The company's Trustpilot page.
scraped_at	When the review was collected, in UTC.

How much does it cost to scrape Trustpilot?

The Actor uses pay-per-event pricing: you pay a small fixed amount for each review saved. See the Pricing tab for the exact price. Companies that return no reviews are never charged, and if you set a maximum cost for a run, the Actor stops as soon as it is reached.

Apify's free plan includes monthly credit, enough to try the Actor on thousands of reviews.

Tips for scraping Trustpilot

• Filter before you scrape. Stars, language, date and verified filters are applied by Trustpilot itself, so you only read, and pay for, the reviews you want.
• Monitor new reviews by scheduling a daily run with Posted within set to the last 30 days and a modest maximum; use review_id to skip reviews you already have.
• The country site does not change the reviews. Every Trustpilot site shows the same reviews of a company; use Review languages to pick a language.
• Older reviews of one kind: each language and star rating has its own 200-review window, and the busiest one sets the date. If you need older reviews of one kind, such as 4- and 5-star reviews of a company whose newest reviews are mostly 1-star, ask for that kind only.
• A domain that is not found may be listed on Trustpilot under another address (with or without www., or a country domain). Search for the company on Trustpilot and paste its link instead.
• Most relevant order covers the first 200 reviews (of each language, when you pick several), the most Trustpilot shows in that order; any reviews beyond them come most recent first.

FAQ, disclaimers and support

How many reviews can I get for one company? Trustpilot shows visitors who are not logged in only the newest 200 reviews (10 pages) of any listing; page 11 asks them to log in. Up to 200, you get exactly the reviews Trustpilot lists, in the order you chose. Above 200, the Actor splits the company's reviews by language and, for languages with more than 200 reviews, by star rating, reads the newest 200 of each part, and merges them newest first. It stops at the point where the first part runs out, because older reviews of that part are hidden: what you get is every review back to that date, with none missing. For a company with a few hundred reviews, that is often all of them; for big ones it is a recent window. On 10 October 2026 it reached back 4 months for Apify (246 of 783 reviews), 2 weeks for Amazon (362 of 46,709) and 18 hours for Octopus Energy (239 of 816,623). The run's status message and the FAILED_INPUTS record give the date for each company with older reviews.

What happens to companies that return nothing? Entries that are not Trustpilot links or domains, companies Trustpilot has no page for, companies without reviews matching your filters, and a second entry for a company already read with the same filters are not saved as rows, so you are not charged for them. Each one is listed with its reason in the FAILED_INPUTS record of the run's key-value store, and the status message gives the counts. A run is marked failed only when nothing was saved because Trustpilot refused or could not be reached for every company.

Do I need a Trustpilot account or a proxy? No. The Actor reads only public pages, without logging in, and chooses its own connection: it retries through Apify Proxy on its own if Trustpilot refuses.

Is it legal to scrape Trustpilot? The Actor reads only reviews that anyone can see on Trustpilot without an account. Reviews include reviewers' public names and countries, which are personal data under rules such as the GDPR and CCPA: only collect what you need, store it securely, have a lawful reason to process it, and don't use it to contact or profile reviewers. Trustpilot's terms of use and robots.txt restrict automated access, so you are responsible for how you use the data. If you are unsure, ask a lawyer.

Found a problem or need a custom solution? Open an issue on the Issues tab and we will look into it. Custom scrapers and review data feeds are available on request.