Trustpilot Reviews Scraper + New Review Monitor

Extract Trustpilot reviews for any company — as a full export or as an incremental monitor that returns only reviews posted since your last run. Built for brand monitoring, competitor tracking, reputation dashboards, and AI/LLM pipelines.

What it does

• Scrapes all reviews for one or more companies (by website domain or Trustpilot URL)
• Monitor mode: remembers the newest review per company and outputs only new ones — schedule it daily and feed alerts, Slack, or your CRM
• Filters: star rating, language, date cutoff
• Includes company replies, verification status, dates, TrustScore
• Clean, stable JSON schema — ready for spreadsheets, BI tools, or agents

Output example

{
  "companyDomain": "www.example.com",
  "companyName": "Example Ltd",
  "trustScore": 4.4,
  "reviewId": "68a9...",
  "rating": 1,
  "title": "Order never arrived",
  "text": "Three weeks and nothing...",
  "language": "en",
  "datePublished": "2026-08-20T09:14:11.000Z",
  "dateOfExperience": "2026-08-12T00:00:00.000Z",
  "verified": true,
  "consumerName": "Jane D",
  "consumerCountry": "GB",
  "replyText": "We're sorry to hear...",
  "replyDate": "2026-08-21T10:02:33.000Z"
}

Typical uses

• Brand monitoring — get every new review about your company the moment your daily run fires
• Competitor intelligence — track ratings, complaint themes, and reply behaviour across rivals
• Churn & CX research — mine 1–2★ reviews for failure patterns
• AI pipelines — feed clean review JSON into LLM summarisation or sentiment flows

Monitor mode

Enable monitorMode and run the actor on a schedule (e.g. daily). The first run sets a baseline (and returns up to maxReviewsPerCompany reviews). Every later run returns only reviews newer than the last seen one per company. Connect a webhook or integration to act on new reviews automatically.

Fair use

This actor only collects publicly visible review content, with minimal reviewer fields (display name and country as shown publicly). No login-walled data, no personal-data enrichment. Please respect Trustpilot's terms and applicable law for your use case.