Trustpilot Reviews Scraper

Extract customer reviews from any Trustpilot company page — with ratings, reviewer details, dates, verified status, and company responses.

Use this actor to:

• Monitor brand reputation — track how customers rate your product over time
• Competitive analysis — compare sentiment across competitors
• Market research — understand what customers praise or complain about
• AI training data — build labeled sentiment datasets from real reviews
• Lead generation — identify dissatisfied customers of competitors

What data you get

Each review includes:

Field	Description
id	Trustpilot review id
reviewer	Reviewer display name
reviewerCountry	Reviewer's country code (e.g. US, GB)
reviewerReviewCount	Total reviews written by this user
rating	Star rating (1–5)
title	Review headline
body	Full review text
date	Published date (ISO 8601)
verified	Whether purchase was verified
helpful	Helpful vote count
companyResponse	Company's reply text (if any)
companyDomain	Source domain (e.g. apple.com)
reviewUrl	Direct link to the review
scrapedAt	When the data was collected

Input

Field	Type	Description
domains	string[]	Company domains, e.g. ["apple.com", "amazon.com"]
startUrls	RequestSource[]	Direct Trustpilot URLs
maxReviews	number	Max reviews per company (default: 100)
filterStars	1-5	Only return reviews with this rating
filterLanguage	string	ISO 639-1 language code (e.g. en)

Setup

Trustpilot fronts its pages with a Cloudflare challenge, so pages are fetched through a managed anti-bot backend that solves the challenge and returns rendered HTML — no setup required on your side.

Example input

{
  "domains": ["apple.com", "samsung.com"],
  "maxReviews": 200,
  "filterStars": 1,
  "filterLanguage": "en"
}

Output sample

{
  "id": "abc123",
  "reviewer": "John D.",
  "reviewerCountry": "US",
  "reviewerReviewCount": 12,
  "rating": 5,
  "title": "Excellent customer service",
  "body": "The team resolved my issue within hours. Very impressed.",
  "date": "2024-03-15T08:30:00.000Z",
  "verified": true,
  "helpful": 3,
  "companyResponse": "Thank you for the kind words, John!",
  "companyDomain": "apple.com",
  "reviewUrl": "https://www.trustpilot.com/reviews/abc123",
  "scrapedAt": "2024-06-24T10:00:00.000Z"
}

Notes

• Trustpilot limits public review visibility to approximately 1,000 most recent reviews per company
• Use filterStars to target negative reviews (1–2 stars) for complaint analysis
• Use filterLanguage: "en" to get English-only reviews for cleaner NLP pipelines
• Fetches pages through a managed anti-bot backend to reliably bypass Cloudflare protection

Pricing

This Actor is billed through the Apify platform: you pay for the platform compute a run uses plus a small per-request anti-bot solve cost, along with any per-result charge shown on the Actor's Store page. Cost scales with the number of companies and reviews collected.

Disclaimer

This is an unofficial Actor. It is not affiliated with, endorsed by, or sponsored by Trustpilot. All product names, logos, and trademarks are the property of their respective owners and are used here for identification purposes only.

The Actor collects only publicly available information. It does not log in, create accounts, bypass paywalls, or access anything that is not visible to an ordinary visitor.

Output may include information relating to identifiable people. You are the data controller for anything you collect with this Actor and are responsible for having a lawful basis to process it under applicable data-protection law (such as GDPR or KVKK), and for complying with the source website's terms.