Trustpilot Company Scraper — TrustScore & Reply Rate ✅

Trustpilot Company Scraper — TrustScore & Reply Rate ✅

Get a Trustpilot company profile by domain or URL: TrustScore and star distribution, review counts, claimed status and date, reply rate to negative reviews, trust flags, categories, country and similar companies. No API key, no account and no cookies required.

✨ Why this Actor

• Reputation in one row — TrustScore, label and the share of every star rating.
• How the company treats complaints — reply rate, days to reply, negative reviews answered.
• Claimed profile and review-invitation flags — spot profiles that are not managed.
• Competitors included — similar companies with their rating and review count.
• Every field in its own column. Nested blocks are flattened into their own columns, so the table and a CSV export show everything.
• Billed only for a completed lookup. A blocked page or an upstream error fails the run and costs nothing.

🔧 How it works

1. Enter company domain or Trustpilot URL.
2. The Actor calls the Neuralverge data engine, which reads the public page.
3. The result is written as one dataset row.

Input

Field	Meaning
business	The company website domain, e.g. hubspot.com, its Trustpilot page (https://www.trustpilot.com/review/hubspot.com) or its website URL. One company per run.

{
  "business": "hubspot.com"
}

What you'll receive

One row with these columns: business, id, name, url, website, image, categories, categoryBreadcrumb, description, country, rating, stars, ratingLabel, reviewCount, reviewsLast12Months, ratingDistribution1, ratingDistribution2, ratingDistribution3, ratingDistribution4, ratingDistribution5, isClaimed, claimedSince, replyBehaviorReplyPercentage, replyBehaviorAverageDaysToReply, replyBehaviorNegativeReviewsCount, replyBehaviorNegativeReviewsRepliedCount, replyBehaviorLastReplyToNegativeReview, hasRecentlyInvitedReviewers, trustFlags, similarBusinesses.

Every field the source returns becomes a column, so a field added on the source side shows up as a new column rather than disappearing. Lists (images, tags, alternatives) stay lists. Everything arrives in a single Output tab: no preview view hides any field.

Example output (real run)

{
  "business": "hubspot.com",
  "id": "551230910000ff00057e45c3",
  "name": "HubSpot",
  "url": "https://www.trustpilot.com/review/hubspot.com",
  "website": "https://www.hubspot.com/",
  "image": "https://s3-eu-west-1.amazonaws.com/tpd/logos/551230910000ff00057e45c3/0x0.png",
  "categories": [
    "CRM Provider"
  ],
  "categoryBreadcrumb": [
    "Business Services",
    "Sales & Marketing",
    "CRM Provider"
  ],
  "description": "HubSpot's customer platform includes all the marketing, sales, customer service, and CRM software you need to grow your business.",
  "country": "US",
  "rating": 1.5,
  "stars": 1.5,
  "ratingLabel": "Bad",
  "reviewCount": 1169,
  "reviewsLast12Months": 225,
  "ratingDistribution1": 50.8,
  "ratingDistribution2": 6.3,
  "ratingDistribution3": 3.8,
  "ratingDistribution4": 10.2,
  "ratingDistribution5": 28.9,
  "isClaimed": true,
  "claimedSince": "2025-09-26T13:46:10.000Z",
  "replyBehaviorReplyPercentage": 0,
  "replyBehaviorAverageDaysToReply": 0,
  "replyBehaviorNegativeReviewsCount": 200,
  "replyBehaviorNegativeReviewsRepliedCount": 0,
  "replyBehaviorLastReplyToNegativeReview": null,
  "hasRecentlyInvitedReviewers": false,
  "trustFlags": [
    "No recent history of asking for reviews",
    "Hasn't replied to negative reviews"
  ],
  "similarBusinesses": [
    {
      "id": "551bd6890000ff00057e6fe3",
      "name": "Salesforce",
      "url": "https://www.trustpilot.com/review/salesforce.com",
      "image": "https://s3-eu-west-1.amazonaws.com/tpd/logos/551bd6890000ff00057e6fe3/0x0.png",
      "rating": 1.3,
      "reviewCount": 656
    },
    {
      "id": "514581950000640005241c4f",
      "name": "Pipedrive",
      "url": "https://www.trustpilot.com/review/pipedrive.com",
      "image": "https://s3-eu-west-1.amazonaws.com/tpd/logos/514581950000640005241c4f/0x0.png",
      "rating": 4.4,
      "reviewCount": 3453
    }
  ]
}

When the lookup completes but finds nothing, the run writes one explicit row instead:

{"business": "hubspot.com", "found": false, "message": "..."}

Pricing

Pay per result, charged per dataset row. Starting the Actor is free and there is no minimum charge per run. Each run writes exactly one row.

• A completed lookup that finds nothing writes the single found: false row above, billed as one result — the work was performed either way.
• A run that fails is never charged: missing or invalid input, an upstream error, a timeout, and a page that was never retrieved all write nothing.

Free plan limits

On the Apify Free plan this Actor can be started 5 times per calendar month per user. Every Neuralverge Actor has its own allowance, and a run that finds nothing counts towards it. Any paid Apify plan removes the limit.

Integrations & API

The dataset is available through the Apify API, and the Actor can be called from Apify Integrations, scheduled, or chained into another Actor like any other. Rows export to JSON, CSV, Excel and Google Sheets.

FAQ

What does ratingDistribution1 mean? The share of 1-star reviews, in percent. ratingDistribution5 is the share of 5-star reviews.

Can I look up many at once? Each run takes one input value. Start several runs in parallel or loop over your list with the Apify API.

Do I need a Trustpilot account or cookies? No.

Disclaimer

This Actor collects publicly available information from Trustpilot pages. It is not affiliated with, endorsed by or sponsored by Trustpilot; all trademarks belong to their owners. It does not log in, does not use cookies, and does not access personal accounts. You are responsible for how you use the data, including compliance with applicable laws and the terms of the source website.