Capterra Reviews Scraper — Extract Verified Software Reviews at Scale

Pull thousands of structured, verified reviews from any Capterra product page. Ratings, pros/cons, reviewer profiles, sub-scores — all delivered as clean JSON, automatically bypassing Cloudflare protection.

The fastest way to get Capterra review data without writing a line of scraping code.

• Automatically solves Cloudflare challenges — zero manual setup
• Extracts full review content: body text, pros, cons, 5 sub-ratings, likelihood to recommend
• Supports multiple products per run with proxy rotation
• Free tier included — start scraping in under 2 minutes

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📌 What This Actor Does

Capterra is one of the most authoritative B2B software review platforms on the internet, hosting millions of verified user reviews across thousands of products and categories. Getting that data programmatically has always been difficult — Capterra uses Cloudflare, which blocks most scrapers instantly.

This Actor solves that. It uses a headless browser with stealth fingerprinting to pass Cloudflare's bot detection, then switches to a fast HTTP client for all subsequent page fetches — giving you the reliability of a full browser with the speed of direct requests.

Who is this for?

• SaaS companies monitoring competitor sentiment and feature perception
• Marketing agencies building review-backed content for clients
• Product teams benchmarking their software against alternatives
• Market researchers analyzing buyer language, pain points, and trends
• Sales teams identifying objections and positioning opportunities

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✨ Key Features

• Cloudflare bypass built-in —
• Complete review data — Title, body, date, overall rating, 5 sub-ratings, likelihood to recommend (0–10), pros, and cons
• Rich reviewer profiles — Name, job title, industry, and how long they've used the product
• Product metadata — Name, logo URL, aggregate rating, total review count, category, and description
• Pagination handled automatically — Up to 100 pages (2,500 reviews) per product
• Date-based cutoff — Stop scraping once reviews are older than a target date; ideal for monitoring new reviews
• Review cap — Set a maxReviews limit to control cost and run time precisely
• Multi-product runs — Pass a list of URLs and scrape multiple products in one run
• Proxy-ready — Works with Apify Residential or any proxy configuration you provide
• Retry logic — Exponential backoff on failed page fetches; up to 5 retries per page

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🧠 Why This Actor Is Different

Most Capterra scrapers break within days because they rely on CSS class names that Capterra rotates frequently. This Actor uses semantic selectors tied to data-testid attributes and structural patterns — the same attributes Capterra's own test suite uses — making it significantly more resilient to layout changes.

Data quality highlights:

• Sub-ratings (Ease of Use, Features, Value for Money, Customer Service) are extracted individually — not just the headline score
• likelihoodToRecommend is a numeric 0–10 value (direct from Capterra's progress element), not a string
• Review dates are extracted as displayed (e.g. "June 11, 2026") — parse them with your preferred date library
• Pros and cons are extracted as raw text exactly as reviewers wrote them

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⚙️ Input Configuration

Configure the Actor using the Apify Console UI or by passing a JSON input directly.

Input fields

Field	Type	Default	Description
startUrls	array	required	One or more Capterra product or review URLs
maxReviews	number	0 (all)	Maximum reviews to collect across all URLs. 0 means no limit
targetDate	string	null	ISO 8601 date (YYYY-MM-DD). Stop when reviews are older than this date
proxyConfiguration	object	{}	Apify proxy settings. Recommended for production runs

Accepted URL formats

Both product URLs and review URLs are accepted:

https://www.capterra.com/p/211559/Trello/
https://www.capterra.com/p/211559/Trello/reviews/

Example input

{
  "startUrls": [
    { "url": "https://www.capterra.com/p/211559/Trello/reviews/" },
    { "url": "https://www.capterra.com/p/52553/Asana/reviews/" }
  ],
  "maxReviews": 500,
  "targetDate": "2024-01-01",
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": ["RESIDENTIAL"]
  }
}

Tips

• For monitoring: set targetDate to the date of your last run to collect only new reviews
• For large datasets: use maxReviews to cap costs on your first test run, then remove the limit once you've validated the output
• Proxy: Residential proxies are recommended for sustained runs. Without a proxy, the Actor still works but may be slower if Cloudflare becomes stricter
• Free tier: free users are limited to 100 reviews per day across all runs. This resets at midnight UTC

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📤 Output Format

Each Capterra product URL produces one record in the Apify dataset. The record contains product-level metadata alongside a reviews array.

Sample output

{
  "name": "Trello",
  "productUrl": "https://www.capterra.com/p/211559/Trello/reviews/",
  "logoUrl": "https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/415abb34-...",
  "rating": 4.5,
  "reviewCount": 23551,
  "category": "Collaboration Software",
  "description": "Trello is a project management software that helps teams capture, organize, and tackle their to-dos from anywhere...",
  "reviews": [
    {
      "reviewerName": "Gabby W.",
      "reviewerJob": "Founder",
      "reviewerIndustry": "E-Learning",
      "usageDuration": "1-2 years",
      "title": "Great for project management",
      "date": "May 25, 2026",
      "rating": 5,
      "Overall Rating": 5,
      "Ease of Use": 5,
      "Features": 5,
      "Value for Money": 5,
      "likelihoodToRecommend": 10,
      "reviewBody": "I've had a very positive experience with Trello overall. It's a simple and effective project management tool that makes it easy to organize tasks, content, and workflows visually.",
      "pros": "Very easy to learn and use, even for beginners\nClean visual layout with boards, lists, and cards\nGreat for task management, content planning, and team collaboration",
      "cons": "Can feel limited for larger or more complex project management needs\nSome useful features are locked behind paid plans"
    },
    {
      "reviewerName": "Sean M.",
      "reviewerJob": "Chief Editor at deBanked",
      "reviewerIndustry": "Financial Services",
      "usageDuration": "2+ years",
      "title": "The magical visual simplicity for my straightforward workflows",
      "date": "June 11, 2026",
      "rating": 5,
      "Overall Rating": 5,
      "Ease of Use": 5,
      "Customer Service": 5,
      "Features": 4,
      "Value for Money": 5,
      "likelihoodToRecommend": 10,
      "reviewBody": "Immediate visual satisfaction and a fluid workflow. The almost playful nature of Trello's interface disguises a surprisingly powerful system.",
      "pros": "Trello is, in my opinion, the most accessible and refreshing project management tool I have used.",
      "cons": "This simplicity, which is its strength, is also its main limitation when projects grow complex."
    }
  ]
}

Field reference

Product-level fields

Field	Type	Description
name	string	Product name
productUrl	string	Canonical reviews URL
logoUrl	string	Product logo image URL
rating	number	Aggregate rating (e.g. 4.5)
reviewCount	number	Total review count shown on Capterra
category	string	Primary software category
description	string	Product description from Capterra

Per-review fields

Field	Type	Description
reviewerName	string	Reviewer's display name
reviewerJob	string	Reviewer's job title
reviewerIndustry	string	Reviewer's industry
usageDuration	string	How long they've used the product (e.g. "1-2 years")
title	string	Review headline
date	string	Review date as displayed (e.g. "May 25, 2026")
rating	number	Overall star rating (1.0–5.0)
Overall Rating	number	Overall sub-rating
Ease of Use	number	Ease of use sub-rating
Features	number	Features sub-rating
Value for Money	number	Value for money sub-rating
Customer Service	number	Customer service sub-rating (when present)
likelihoodToRecommend	number	Likelihood to recommend (0–10)
reviewBody	string	Full review text
pros	string	Reviewer's stated pros
cons	string	Reviewer's stated cons

Note: Sub-rating fields (Overall Rating, Ease of Use, etc.) are only present when the reviewer provided them. Not all reviews include all sub-ratings.

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▶️ How to Use

Option 1 — Apify Console (recommended for beginners)

1. Open the Actor on the Apify Store
2. Click Try for free
3. In the Input tab, paste your Capterra URL(s) into the startUrls field
4. Click Start
5. When the run finishes, open the Dataset tab to view or export your data (JSON, CSV, Excel)

Option 2 — Apify API

curl -X POST \
  "https://api.apify.com/v2/acts/YOUR_ACTOR_ID/runs" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer YOUR_API_TOKEN" \
  -d '{
    "startUrls": [
      { "url": "https://www.capterra.com/p/211559/Trello/reviews/" }
    ],
    "maxReviews": 100
  }'

Option 3 — Schedule recurring runs

1. Go to your Actor run → Schedules
2. Set a daily or weekly interval
3. Use targetDate set to yesterday's date to collect only new reviews since the last run

Finding the right URL

1. Go to capterra.com and search for any software product
2. Open the product page and click the Reviews tab
3. Copy the URL — it will look like https://www.capterra.com/p/XXXXX/ProductName/reviews/
4. Paste it into startUrls

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📈 Use Cases

1. Competitive intelligence for SaaS companies

Compare your product's reviews against 3–5 competitors. Analyze what customers praise in rival products (their strengths you need to close), what they criticize (positioning opportunities), and how your likelihoodToRecommend scores stack up over time.

2. Voice-of-customer content for marketing

Extract verbatim customer language from hundreds of reviews. Use the vocabulary in ad copy, landing pages, and email campaigns — words real customers use convert better than anything a copywriter invents.

3. Product roadmap signals

Feed review pros and cons text into a simple text-analysis pipeline to surface the most frequently mentioned feature gaps and pain points across a category. Data from 1,000+ reviews surfaces patterns no amount of user interviews can match.

4. Review monitoring and alerting

Run the Actor on a schedule with a targetDate cutoff. New negative reviews (rating ≤ 2) can trigger Slack alerts or CRM tasks for your customer success team to follow up.

5. Agency reporting and benchmarking

Build automated monthly competitive reports for clients by scraping their product page and their top 3 competitors. Combine rating trends, review volume, and NPS-equivalent (likelihoodToRecommend) into a single benchmark dashboard.

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🛠️ Advanced Tips

Using proxies for production runs

Capterra is protected by Cloudflare. While the Actor handles bot detection automatically, using Residential proxies improves reliability for large runs:

{
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": ["RESIDENTIAL"]
  }
}

Datacenter proxies may work for small runs but can trigger additional Cloudflare challenges at scale.

Incremental scraping with targetDate

To collect only reviews published after your last run, set targetDate to the date of that run:

{
  "startUrls": [{ "url": "https://www.capterra.com/p/211559/Trello/reviews/" }],
  "targetDate": "2025-01-01"
}

The Actor stops paginating as soon as it encounters a review older than this date, making incremental runs fast and cheap.

Scraping multiple products efficiently

Pass all your URLs in a single startUrls array. The Actor processes them sequentially with a shared review budget:

{
  "startUrls": [
    { "url": "https://www.capterra.com/p/211559/Trello/reviews/" },
    { "url": "https://www.capterra.com/p/52553/Asana/reviews/" },
    { "url": "https://www.capterra.com/p/150855/monday-com/reviews/" }
  ],
  "maxReviews": 1500
}

How many reviews can I get?

Capterra's pagination is publicly accessible up to 100 pages × 25 reviews = 2,500 reviews per product. Reviews beyond page 100 are not accessible via public URLs. For products with more reviews (like Trello with 23,000+), the 2,500 most helpful reviews are returned.

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❓ FAQ & Troubleshooting

Q: Why did my run return 0 reviews?

A: Check that your URL points to a valid Capterra product page with reviews. The URL must match the pattern capterra.com/p/XXXXX/ProductName/. If the URL includes filters (e.g. ?overallRating=5), the Actor will ignore query parameters and scrape all reviews.

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Q: I'm getting HTTP 403 or 429 errors in the logs.

A: Cloudflare is blocking the request. This usually means the proxy IP has been flagged. Switch to Residential proxies (RESIDENTIAL group in Apify Proxy) and try again. If you're on a free plan without proxy access, wait a few minutes between runs.

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Q: The run stopped before collecting all reviews. Why?

A: Three possible reasons:

1. You hit the maxReviews cap — increase it or set it to 0
2. You hit the free-tier daily limit (100 reviews/day) — upgrade or wait until midnight UTC
3. A page consistently failed to load after 5 retries — check the Actor log for Failed to fetch page messages, which usually indicate a Cloudflare block

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Q: Some reviews are missing Customer Service rating. Is that a bug?

A: No. Not all reviewers fill in every sub-rating on Capterra. The fields are only present in the output when the reviewer provided them.

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Q: Can I scrape reviews filtered by rating or date on Capterra?

A: The Actor always scrapes the default "Most Helpful" sort order. Capterra's filter URLs (e.g. ?overallRating=5) are not supported — but you can filter the output dataset after the fact using the Apify dataset filter tools or your own code.

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Q: How often does Capterra change its HTML structure?

A: Capterra occasionally updates its frontend. This Actor uses stable data-testid attributes rather than CSS class names, making it more resilient than most scrapers. If a structural change does break the Actor, fixes are typically released within 48 hours. Watch the Actor changelog for updates.

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Q: Is web scraping Capterra legal?

A: This Actor collects only publicly available data — the same information anyone can read in a browser without logging in. Always ensure your use of the data complies with Capterra's Terms of Service and applicable laws (GDPR, CCPA, etc.) in your jurisdiction.

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📞 Support

• Bug reports & feature requests: Open an issue in the Actor's GitHub repository or contact via the Apify Store page
• Email: me
• Apify Community: community.apify.com

Response time is typically within 24 hours on business days.