Trustpilot Company Reviews & Ratings Scraper

Extract Trustpilot company profiles and customer reviews by domain or URL: trust score, star distribution, review text, author, dates and company replies

40+ fields per record

Global coverage

JSON / CSV / Excel output formats

Updated 2026-07-04

What you get

Two record types in one dataset: a company profile record for each company, and one record per customer review when reviews are enabled.

Company record fields:

• companyName: display name of the company on Trustpilot
• domain: the company website domain used as the Trustpilot identifier
• trustpilotUrl: the company review page on Trustpilot
• websiteUrl: the company website
• trustScore: the TrustScore value from 1 to 5
• rating: the rounded star rating shown on the profile
• reviewsCount: total number of reviews
• reviewsLast12Months: number of reviews in the last 12 months
• ratingDistribution: count of one, two, three, four and five star reviews plus total
• categories: business categories assigned on Trustpilot
• categoryPath: the full category breadcrumb
• isClaimed: whether the business has claimed its profile
• claimedDate: when the profile was claimed
• verifiedByGoogle: Google verification flag
• verifiedPaymentMethod: payment method verification flag
• verifiedUserIdentity: user identity verification flag
• isClosed: whether the business is marked closed
• isTemporarilyClosed: whether the business is temporarily closed
• replyPercentage: share of negative reviews the company replies to
• locationsCount: number of registered locations
• consumerAlerts: any consumer alerts Trustpilot has placed on the profile
• email, phone, address, city, zipCode, country: published contact details
• observedAt: when this profile was last seen by the scraper

Review record fields (when Include Reviews is enabled):

• reviewId: the unique review identifier
• author: the reviewer display name
• authorCountry: the reviewer country code
• authorReviewsCount: how many reviews the author has written
• rating: the review star rating from 1 to 5
• title: the review headline
• text: the full review body
• language: the review language ISO code
• isVerified: whether the review is verified
• source: how the review was collected
• likes: number of likes on the review
• experienceDate: the date of the customer experience
• publishedDate: when the review was published
• updatedDate: when the review was last edited
• reply: the company reply message and date, when present
• reviewUrl: direct link to the review
• observedAt: when this review was last seen by the scraper

Who is it for

Use case	Who benefits
Reputation monitoring	Brand and PR teams tracking TrustScore and new reviews
Review mining and voice of customer	Product and support teams finding recurring complaints
Competitor intelligence	Analysts comparing ratings across rival companies
Lead qualification	Sales teams scoring prospects by review volume and rating
Customer experience research	CX teams measuring reply rates and sentiment over time

Frequently Asked Questions

How do I scrape reviews for a specific company on Trustpilot? Add the company website domain, for example amazon.com or booking.com, to the Company Domains field, or paste the full Trustpilot review URL into the Trustpilot Review URLs field. The scraper resolves each one to its Trustpilot profile and collects the profile plus its reviews.

How many reviews can I collect per company? Set Max Reviews Per Company to any number. Trustpilot serves 20 reviews per page and the scraper paginates automatically until it reaches your limit or runs out of reviews. Large companies such as Amazon have tens of thousands of reviews available.

Can I filter reviews by star rating or language? Yes. Use the Star Rating Filter to keep only one to five star reviews, and the Review Language field to restrict reviews to a single language such as en, es, de or fr. Leave both empty to collect everything.

Does it include the company reply to each review? Yes. When a company has replied to a review, the reply message and its publish date are included in the review record. Reviews without a reply return an empty reply value.

What happens if a domain has no Trustpilot profile? The scraper returns an error record for that entry with the input URL so you can see which companies were not found, while continuing with the rest of your list.

Example use cases

Ready-to-run example tasks, each preconfigured for a common scenario. Open one and press run, or use it as a template:

• Trustpilot Amazon Reviews & Ratings: Scrape Amazon customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
• Trustpilot Hostinger Reviews & Ratings: Scrape Hostinger customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
• Trustpilot Nike Reviews & Ratings: Scrape Nike customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
• Trustpilot Booking Reviews & Ratings: Scrape Booking customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
• Trustpilot Paypal Reviews & Ratings: Scrape Paypal customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
• Trustpilot Airbnb Reviews & Ratings: Scrape Airbnb customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
• Trustpilot Shopify Reviews & Ratings: Scrape Shopify customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
• Trustpilot Netflix Reviews & Ratings: Scrape Netflix customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
• Trustpilot Samsung Reviews & Ratings: Scrape Samsung customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
• Trustpilot Expedia Reviews & Ratings: Scrape Expedia customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.

Export, API and AI agents (x402 + MCP)

Export the scraped data to JSON, CSV or Excel, pull it as a dataset through the Apify API, or wire it into your app with no code. This web scraper and data extractor also works for bulk data extraction and scheduled runs.

For AI agents: this Actor is available on x402, Apify's agentic payment standard built with Coinbase. An AI agent can discover, pay for and run it on its own with a funded wallet and a single HTTP request: no account, no subscription, no API key and no human in the loop. It also runs as an MCP tool inside Claude, Cursor and other AI clients out of the box. Learn more about x402 agentic payments on Apify.

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More scrapers at scrapers.lat

This actor is built and maintained by scrapers.lat, where we publish scrapers for Latin American and US public platforms: real estate, jobs, e-commerce, company registries and government data. Browse the full catalog, see live sample output for each one, or ask us for a custom scraper at scrapers.lat.

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This actor is an independent tool and has no affiliation with Trustpilot. It only accesses data that is publicly available on the platform. Use it in accordance with Trustpilot's terms of service.