Shopee Reviews Scraper: ratings, comments and seller replies by shop or product

Scrape Shopee reviews of any shop or product in Singapore, Brazil, Indonesia, Malaysia, Thailand, the Philippines, Vietnam and Taiwan into one table: stars, the buyer's comment, product and variation bought, the three detailed scores (product quality, seller service, delivery), the seller's reply, how many photos and videos the buyer attached, likes and date. Filter by stars, keep only reviews with a comment or with photos, and schedule it with Only reviews newer than to pay only for new reviews.

No Shopee account, no cookies, no API key. Works with Shopee's 2026 site, where product reviews are hidden from visitors who are not logged in.

At a glance

• Price per 1,000 reviews, Free plan: US$ 3.00 (US$ 2.55 on Gold and above)
• Fee per run: US$ 0.005
• 8 countries: SG, BR, ID, MY, TH, PH, VN, TW
• Inputs: shop links, shop ids, shop usernames, product links (/product/<shop>/<item> or ...-i.<shop>.<item>)
• Depth: up to 5,000 reviews per shop
• Filters: min and max stars, only with a comment, only with photos or videos, newer than a date or period
• Shop summary (free): shop rating, total reviews split into good / normal / bad, followers, products, response rate
• Speed: about 1,000 reviews in 5 to 10 seconds
• Error rows (invalid link, shop not found, product without reviews in reach): free, with an errorCode

One real row

From a test on 2026-10-20, shop https://shopee.sg/shop/64922680 (Ugreen Official Store, Singapore):

{
  "type": "review",
  "reviewId": "114695358760",
  "country": "SG",
  "shopId": "64922680",
  "shopName": "Ugreen Official Store",
  "itemId": "1427996834",
  "productName": "UGREEN Waterproof Phone Case for Moblie Phone for iPhone 12 13 14 15 Pro Max , for moblie phones up to 7.9 inches",
  "variation": "【7.2 inches】Crystal Upgraded",
  "productUrl": "https://shopee.sg/product/64922680/1427996834",
  "rating": 5,
  "comment": "Value For Money:looks nice\nProduct Quality:quality is nice\n\nBought this during discount time. Quality looks really nice",
  "ratingProductQuality": 5,
  "ratingSellerService": 5,
  "ratingDeliveryService": 5,
  "imageCount": 1,
  "videoCount": 0,
  "tags": ["Value For Money", "Product Quality", "Best Feature(s)"],
  "likeCount": 0,
  "sellerReply": "Thank you for your love and recognition of UGREEN! If you meet any issue with our product, please feel free to contact us.🥰",
  "sellerReplyAt": "2026-10-20T11:24:28Z",
  "isOverseasSeller": false,
  "originRegion": "SG",
  "createdAt": "2026-10-20T11:11:29Z",
  "scrapedAt": "2026-10-20T11:27:35Z",
  "sourceInput": "64922680"
}

What you can do with it

• Product research before you source: read the 1 and 2 star reviews of the best sellers in your niche and find what buyers complain about (size, battery, packaging, fake items) before you pick a supplier.
• Competitor monitoring: schedule a competitor's shop weekly with newerThan: "7 days" and follow their new complaints, scores and how fast they reply.
• Brand protection: watch your own official shop and your resellers in 8 countries from one Task.
• Sentiment and AI analysis: feed comments, stars and the three detailed scores to an LLM or a sentiment model; variation tells you which color or size the complaint is about.
• Seller service audit: sellerReply, sellerReplyAt and ratingSellerService show who answers and how fast.
• Cross-border vs local sellers: isOverseasSeller and originRegion separate shops shipping from abroad.

Input

The simplest input, one shop:

{
  "startUrls": ["https://shopee.sg/shop/64922680"],
  "maxReviews": 100
}

One product, only complaints with a written comment:

{
  "startUrls": ["https://shopee.sg/product/64922680/1427996834"],
  "minRating": 1,
  "maxRating": 2,
  "onlyWithComment": true,
  "maxReviews": 200
}

Several shops in other countries, last 30 days, with a shop summary row:

{
  "shopIds": ["ugreen.my", "331309804"],
  "country": "MY",
  "startUrls": ["https://shopee.ph/ugreen.ph"],
  "newerThan": "30 days",
  "maxReviews": 1000,
  "includeShopSummary": true
}

Field	What it does
startUrls	Shop links (/shop/<id> or /<shop-username>) and product links (/product/<shop>/<item> or ...-i.<shop>.<item>) from any of the 8 countries
shopIds	Shop ids or shop usernames
country	SG, BR, ID, MY, TH, PH, VN or TW, used for shopIds. Links use their own domain
maxReviews	Reviews per shop or product (default 100, up to 5,000)
minRating, maxRating	Star range, 1 to 5
onlyWithComment	Skip reviews without text
onlyWithMedia	Keep only reviews with photos or videos
newerThan	2026-09-01, 30 days, 2 weeks, 6 months
includeShopSummary	One free type: "shop" row per shop

Input names from other Shopee actors also work: urls, productUrls, shopUrls, url, shops, maxItems, region.

How it works, and its limit

Reviews come from the shop's public review page, newest first, up to 5,000 reviews per shop (measured on 2026-10-20). Filtering by stars reaches further back in time.

Products: Shopee does not let visitors open the review list of a single product without logging in. For a product link, the Actor reads its shop's reviews and keeps the ones of that product. For a product in a small or medium shop this covers its reviews of the last weeks or months. For a product in a very large shop (thousands of reviews a day), the 5,000 reviews in reach may cover only a few days, and an older or rarely reviewed product may not show up at all: you then get a free NO_REVIEWS_FOUND row that says how many shop reviews were read. Several products of the same shop in one run share the pages already read.

Output fields

Field	Meaning
reviewId, createdAt	Shopee review id and date (UTC)
rating, comment	Stars (1 to 5) and the buyer's text
ratingProductQuality, ratingSellerService, ratingDeliveryService	The three detailed scores (1 to 5)
itemId, productName, variation, productUrl	Product reviewed and the variation bought
shopId, shopName, country	Shop and country
imageCount, videoCount	How many photos and videos the buyer attached
tags	Shopee's review prompts the buyer answered ("Value For Money", "Product Quality")
likeCount	Helpful votes
sellerReply, sellerReplyAt	The shop's public answer and its date
isOverseasSeller, originRegion	Cross-border seller flag and where the order shipped from
sourceInput, scrapedAt	Which input produced the row, and when

With includeShopSummary, rows with type: "shop" add shopUsername, shopUrl, shopRating, ratingCount, ratingGood, ratingNormal, ratingBad, followers, productCount, responseRate, isOfficialShop and shopJoinedAt.

Privacy by design: the output never includes the buyer's username, user id, avatar, order id, or links to the photos and videos they uploaded (they may show people). You get the counts only.

Error codes (never charged)

Code	When
INVALID_INPUT	Unknown country, a search or category link, a link that is not from Shopee, bad limits
NOT_FOUND	The shop does not exist
NO_RESULTS	The shop has no reviews, or none matched your filters
NO_REVIEWS_FOUND	A product link, and none of its shop's reviews in reach were for that product
BLOCKED	Shopee refused the request after several retries; run again
NOT_REACHED	The run timeout came before this input

Pricing

Pay per event, no monthly fee:

Event	Free plan	Gold and above
Review delivered	US$ 3.00 per 1,000	US$ 2.55 per 1,000
Run start	US$ 0.005	US$ 0.00425

Shop summary rows are free. Error rows, duplicates and reviews removed by your filters are never charged. Set a maximum cost per run in Apify and the Actor stops cleanly when it is reached.

Use it from code and AI agents

from apify_client import ApifyClient

client = ApifyClient("YOUR_API_TOKEN")
run = client.actor("scrapewise/shopee-reviews-scraper").call(run_input={
    "startUrls": ["https://shopee.sg/shop/64922680"], "maxRating": 2, "maxReviews": 100})
for review in client.dataset(run["defaultDatasetId"]).iterate_items():
    print(review["createdAt"], review["rating"], review["productName"], review["comment"])

The same works from the HTTP API (run-sync-get-dataset-items), n8n, Make, Zapier and Google Sheets. For AI agents: https://mcp.apify.com/?actors=scrapewise/shopee-reviews-scraper.

Requests an agent can pass straight through:

• "What do buyers complain about at this Shopee shop?" -> {"startUrls": ["https://shopee.sg/shop/64922680"], "maxRating": 2, "onlyWithComment": true, "maxReviews": 200}
• "Summarize the last week of reviews for this product" -> {"startUrls": ["https://shopee.sg/product/64922680/1427996834"], "newerThan": "7 days", "maxReviews": 500}
• "Compare the review scores of this brand's shops in Malaysia and the Philippines" -> {"startUrls": ["https://shopee.com.my/ugreen.my", "https://shopee.ph/ugreen.ph"], "maxReviews": 300, "includeShopSummary": true}

FAQ

Do I need a Shopee account or cookies? No.

Why can't I get all reviews of a product? Shopee hides the per-product review list from visitors since 2026. The shop review page is open, and it holds the same reviews mixed across the shop's products, up to 5,000 per shop. See "How it works, and its limit".

Can I get only new reviews every day? Yes. Save a Task with newerThan: "1 day" (or "7 days" for weekly) and schedule it. Reading stops at the first older review, so you only pay for new ones.

Are comments translated? No, they come in the language the buyer wrote (English, Portuguese, Indonesian, Thai, Vietnamese, Chinese...).

Is it legal? It reads public review pages that anyone can open without logging in, and leaves out the buyer's identity and uploaded media. How you use the data is your responsibility under Shopee's terms and the privacy laws that apply to you.

Changelog

• 2026-10-20: first release. Shops and products in 8 countries; up to 5,000 reviews per shop; star, comment, media and date filters; free shop summary row.

This Actor collects only publicly visible data from Shopee. Independent tool, not affiliated with Shopee.