Trustpilot Reviews Scraper

Extract Trustpilot reviews from public company review pages. Collect review text, star ratings, dates, reviewer details, verification signals, business TrustScore, and company replies for reputation monitoring, competitor research, and customer feedback analysis.

Features

• Multiple URL input - Add one or many Trustpilot review URLs or plain company domains.
• Review pagination - Collect reviews across pages until your result or page limit is reached.
• Rating filters - Focus on one star level when you need sentiment-specific datasets.
• Language filters - Collect all languages or target a specific Trustpilot language code.
• Clean output - Empty and unavailable values are removed before records are saved.
• Business context - Include company name, domain, TrustScore, and review counts when available.

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Use Cases

Reputation Monitoring

Track recent customer feedback for your own brand. Use ratings, review text, dates, and replies to spot changes in customer sentiment and support quality.

Competitor Research

Compare public reviews across similar companies. Collect review titles, ratings, and reviewer metadata to identify recurring praise, complaints, and service gaps.

Customer Experience Analysis

Build datasets for text analysis, dashboards, and reporting. Filter by star rating or language to study specific customer segments.

Response Tracking

Review public company replies alongside the original customer feedback. This helps teams measure response coverage and tone over time.

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Input Parameters

Parameter	Type	Required	Default	Description
urls	Array	No	["https://www.trustpilot.com/review/apify.com"]	Trustpilot company review URLs or plain company domains such as apify.com.
results_wanted	Integer	No	20	Maximum number of reviews to save across all URLs.
max_pages	Integer	No	10	Maximum review pages to request per company.
sort	String	No	"recency"	Sort order: recency or relevance.
languages	String	No	"all"	Use all or a language code such as en, de, fr, es, or it.
stars	Integer	No	-	Optional star rating filter from 1 to 5.
verified	Boolean	No	false	Return only verified reviews when enabled.
proxyConfiguration	Object	No	Residential proxy	Proxy settings for reliable extraction.

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Output Data

Each saved review may contain:

Field	Type	Description
review_id	String	Trustpilot review identifier.
review_url	String	Direct review URL when available.
source_url	String	Trustpilot page URL used for the record.
source_page	Integer	Review page number.
business_domain	String	Company domain from the Trustpilot page.
business_name	String	Trustpilot business display name.
business_trust_score	Number	Business TrustScore when available.
business_review_count	Integer	Total business review count when available.
title	String	Review title.
text	String	Full review text.
rating	Integer	Star rating from 1 to 5.
language	String	Review language code.
is_verified	Boolean	Whether Trustpilot marks the review as verified.
verification_source	String	Verification label or source when available.
published_date	String	Date when the review was published.
experience_date	String	Date of the customer experience.
likes_count	Integer	Public likes count when available.
reviewer_name	String	Public reviewer display name.
reviewer_country	String	Reviewer country code when available.
reviewer_review_count	Integer	Public review count for the reviewer.
company_reply_text	String	Public company reply text when available.
company_reply_date	String	Date of the company reply when available.

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Usage Examples

Basic Extraction

Collect the latest reviews from one company:

{
  "urls": ["https://www.trustpilot.com/review/apify.com"],
  "results_wanted": 20,
  "max_pages": 2
}

Multiple Companies

Use plain company domains and collect a shared result limit:

{
  "urls": ["apify.com", "brightdata.com", "outscraper.com"],
  "results_wanted": 100,
  "max_pages": 5
}

Filter Negative Reviews

Collect recent one-star reviews for support analysis:

{
  "urls": ["https://www.trustpilot.com/review/example.com"],
  "stars": 1,
  "sort": "recency",
  "languages": "all",
  "results_wanted": 50
}

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Sample Output

{
  "review_id": "example-review-id",
  "source_url": "https://www.trustpilot.com/review/apify.com?page=1&sort=recency&languages=all",
  "source_page": 1,
  "business_domain": "apify.com",
  "business_name": "Apify",
  "business_trust_score": 4.8,
  "business_review_count": 622,
  "title": "Easy to use and reliable",
  "text": "Apify helped our team automate data collection and reduce manual work.",
  "rating": 5,
  "language": "en",
  "is_verified": true,
  "published_date": "2026-04-08T10:20:00.000Z",
  "experience_date": "2026-04-07T00:00:00.000Z",
  "reviewer_name": "Example Reviewer",
  "reviewer_country": "US"
}

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Tips for Best Results

Use Company Review Pages

• Prefer URLs in the format https://www.trustpilot.com/review/company.com.
• Plain domains are accepted and converted automatically.
• Localized Trustpilot URLs are normalized to the main review URL.

Keep Test Runs Small

• Start with results_wanted set to 20.
• Increase max_pages for larger collection jobs.
• Use star filters when you need targeted sentiment slices.

Configure Proxies

For larger or scheduled runs, residential proxies are recommended:

{
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": ["RESIDENTIAL"]
  }
}

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Integrations

Connect your Trustpilot review data with:

• Google Sheets - Review and label customer feedback.
• Airtable - Build searchable research databases.
• Slack - Send alerts for new low-rating reviews.
• Webhooks - Deliver records to your own systems.
• Make - Create automated monitoring workflows.
• Zapier - Trigger follow-up actions.

Export Formats

• JSON - For developers and data pipelines.
• CSV - For spreadsheet analysis.
• Excel - For reporting and sharing.
• XML - For system integrations.

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Frequently Asked Questions

Can I scrape any Trustpilot company page?

Yes, you can provide public Trustpilot company review pages or plain company domains.

Can I collect more than one company in a run?

Yes, add multiple values to urls and the actor will process them in order until it reaches results_wanted.

Can I filter by star rating?

Yes, set stars to a value from 1 to 5 to collect only that rating level.

Why should I use a proxy?

Trustpilot may limit some traffic sources, so residential proxies improve reliability for production runs.

Are empty fields saved?

No, unavailable null or empty values are removed from each dataset item.

Does this include company replies?

Yes, public company reply text and reply dates are included when Trustpilot provides them.

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Support

For issues or feature requests, contact support through the Apify Console.

Resources

• Apify Documentation
• API Reference
• Scheduling Runs

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Legal Notice

This actor is designed for legitimate data collection from public pages. Users are responsible for ensuring compliance with Trustpilot terms, privacy rules, and applicable laws. Use collected data responsibly and respect rate limits.