Trustpilot Reviews Scraper

Pull consumer reviews from Trustpilot at scale — full review text, 1–5 star ratings, reviewer profiles, company replies, and live TrustScore aggregates — by pasting a company review URL or just a bare domain. Built for brand-reputation analysts, e-commerce sellers, and market researchers who need structured Trustpilot review data without copy-pasting pages by hand or babysitting a browser.

Why This Scraper?

• Two ways to point at a company — paste a full review URL (https://www.trustpilot.com/review/pipedrive.com) or a bare domain (pipedrive.com); both resolve to the same company, and you can queue as many as you like in one run.
• 1–5 star multi-select filtering — collect only 1-star and 2-star reviews to study complaints, or only 5-star reviews to mine testimonials, or any combination.
• All-time plus four rolling windows — All time, Last 30 days, Last 3 months, Last 6 months, or Last 12 months, so you can isolate a product launch, a PR incident, or a single quarter.
• Language targeting by ISO code — restrict to en, fr, de, es, or any mix to keep multilingual brands focused on the market you care about.
• Verified-only and replied-only toggles — keep just the reviews Trustpilot has verified, or just the ones the company publicly responded to, for clean trust signals or service-recovery audits.
• Recency or relevance sort — order by newest first for monitoring, or by Trustpilot's relevance ranking to surface the reviews readers actually see.
• Full reviewer profile + company reply on every row — reviewer display name, country, total review count, and avatar, plus the company's reply text and reply dates when present.
• Live company aggregates denormalized onto each review — TrustScore (1.0–5.0), star bucket, lifetime review count, and category tags travel with every review row, no second lookup required.
• Overshoot-never-trim pagination — set a per-company cap and the scraper collects whole pages up to it; the last page is never cut mid-way, so you never lose reviews to a rounding edge.

Use Cases

Brand Reputation Monitoring

• Track your own TrustScore and incoming reviews on a schedule
• Pull every 1-star and 2-star review to triage emerging complaints
• Audit which negative reviews already received a company reply

Competitor Analysis

• Benchmark your TrustScore and review volume against named rivals
• Compare 5-star testimonials across a set of competing brands
• Watch a competitor's last-30-days reviews for service slippage

Customer Experience & Product

• Mine review text for recurring product pain points by star band
• Measure reply coverage on negative reviews as a CX-quality metric
• Segment feedback by reviewer country to spot regional issues

Market Research

• Build a structured review dataset across a whole product category
• Analyze sentiment trends over the Last 6 or 12 months
• Study verified-only reviews for a higher-confidence signal

Lead Generation

• Identify brands with low TrustScores as outreach prospects
• Surface companies in a category with high review volume but no replies
• Collect reviewer-reported countries to size a market

Getting Started

Simple — one company, default cap

{
  "companyUrls": ["pipedrive.com"]
}

Filtered — recent negative reviews only

{
  "companyUrls": ["https://www.trustpilot.com/review/www.amazon.com"],
  "stars": ["1", "2"],
  "datePeriod": "last30days",
  "maxReviewsPerCompany": 200
}

Advanced — multi-company, verified English reviews with replies

{
  "companyUrls": ["pipedrive.com", "zalando.com"],
  "stars": ["4", "5"],
  "reviewLanguages": ["en"],
  "datePeriod": "last12months",
  "verifiedOnly": true,
  "repliedOnly": true,
  "sortBy": "relevance",
  "maxReviewsPerCompany": 0,
  "includeCompanyInfo": true
}

Input Reference

What to Scrape

Parameter	Type	Default	Description
companyUrls	array	—	One or more Trustpilot companies. Use a full review URL (https://www.trustpilot.com/review/pipedrive.com) or a bare domain (pipedrive.com). Each is collected in the same run.

Results

Parameter	Type	Default	Description
maxReviewsPerCompany	integer	100	Maximum reviews to collect per company. Set to 0 to collect every available review, up to a safety limit of 10,000 per company — the most this scraper collects per company. Higher explicit values are capped to 10,000.

Filters

Parameter	Type	Default	Description
stars	array	[]	Keep only reviews with these star ratings. Choose any of 1 star, 2 stars, 3 stars, 4 stars, 5 stars. Empty includes every rating.
reviewLanguages	array	[]	Keep only reviews in these languages, given as ISO codes (en, fr, de, es). Empty includes all languages.
datePeriod	string	"all"	Time window for review publish date: All time, Last 30 days, Last 3 months, Last 6 months, or Last 12 months.
verifiedOnly	boolean	false	Keep only reviews Trustpilot has verified.
repliedOnly	boolean	false	Keep only reviews that have a reply from the company.
sortBy	string	"recency"	Order reviews before collecting: Most recent or Most relevant.

Options

Parameter	Type	Default	Description
includeCompanyInfo	boolean	true	Add company details (TrustScore, total review count, star rating, categories) to every review row. Turn off for leaner output.
proxyConfiguration	object	{ "useApifyProxy": true }	Connection settings. The default works well for most runs.

Output

Each row is a single review. When includeCompanyInfo is on, company aggregates are added to every row.

{
  "reviewId": "6571a2f0b8c4e10012ab34cd",
  "reviewUrl": "https://www.trustpilot.com/reviews/6571a2f0b8c4e10012ab34cd",
  "title": "Fantastic onboarding experience",
  "text": "The setup was painless and support replied within minutes.",
  "rating": 5,
  "publishedDate": "2026-05-14T09:32:11.000Z",
  "experienceDate": "2026-05-12T00:00:00.000Z",
  "updatedDate": null,
  "language": "en",
  "likes": 3,
  "isVerified": true,
  "verificationLevel": "verified",
  "source": "invitation",
  "authorName": "Jordan M.",
  "authorId": "5f1c9d2e7a3b8800123def45",
  "authorImage": null,
  "authorReviewCount": 7,
  "country": "US",
  "replyMessage": "Thank you for the kind words, Jordan!",
  "replyPublishedDate": "2026-05-15T11:04:00.000Z",
  "replyUpdatedDate": null,
  "companyName": "Pipedrive",
  "companyDomain": "pipedrive.com",
  "companyUrl": "https://www.trustpilot.com/review/pipedrive.com",
  "companyTrustScore": 4.3,
  "companyStars": 4,
  "companyTotalReviews": 1842,
  "companyCategories": ["CRM Provider", "Software Company"]
}

Review Fields

Field	Type	Description
reviewId	string	Trustpilot review identifier
reviewUrl	string	Permalink to the individual review
title	string	Review headline
text	string	Full review body
rating	integer	Star rating, 1–5
publishedDate	string	ISO date the review was published
experienceDate	string	Date of the experience being reviewed
updatedDate	string	ISO date the review was last edited (null if never)
language	string	ISO language code of the review
likes	integer	Count of "useful" votes the review received
isVerified	boolean	Whether Trustpilot verified the review
verificationLevel	string	Verification level label
source	string	How the review was collected or invited

Reviewer Fields

Field	Type	Description
authorName	string	Reviewer display name
authorId	string	Reviewer identifier
authorImage	string	Reviewer avatar URL (null if none)
authorReviewCount	integer	Total reviews written by this reviewer
country	string	Reviewer country code

Company Reply Fields

Field	Type	Description
replyMessage	string	Company reply text (null if no reply)
replyPublishedDate	string	Date the company reply was published (null if none)
replyUpdatedDate	string	Date the company reply was last edited (null if none)

Company Fields

Field	Type	Description
companyName	string	Company display name
companyDomain	string	Company domain
companyUrl	string	Company's Trustpilot page URL
companyTrustScore	number	TrustScore, 1.0–5.0 (only when includeCompanyInfo is on)
companyStars	integer	Star bucket, 1–5 (only when includeCompanyInfo is on)
companyTotalReviews	integer	Lifetime review count (only when includeCompanyInfo is on)
companyCategories	array	Company category tags (only when includeCompanyInfo is on)

Tips for Best Results

• For huge brands like Amazon or PayPal, combine a star filter with a date period — narrowing the set keeps runs fast and focused instead of paging through hundreds of thousands of reviews.
• Set maxReviewsPerCompany to 0 to collect everything available (up to the 10,000-per-company safety limit); leave it at 100 for a quick sample.
• Use unsupported language codes carefully — Trustpilot silently falls back to English for ISO codes it doesn't recognize, so stick to widely supported codes like en, fr, de, es, it, nl.
• Choose Most recent for ongoing monitoring and Most relevant when you want the reviews readers see first on the page.
• Turn repliedOnly on to audit how thoroughly a company responds to feedback — pair it with a 1–2 star filter to focus on service recovery.
• Pass several companies at once to benchmark competitors in a single run; each company's TrustScore and total review count ride along on every row.
• Keep includeCompanyInfo on when comparing brands — it saves a separate lookup for TrustScore and category context.

Pricing

From $0.28 per 1,000 results — a flat, predictable rate that undercuts browser-based alternatives. Bronze, Silver, and Gold subscribers pay progressively less; the table below shows total cost at each discount tier.

Results	No discount	Bronze	Silver	Gold
100	$0.05	$0.04	$0.04	$0.03
1,000	$0.50	$0.43	$0.35	$0.28
10,000	$5.00	$4.30	$3.50	$2.80
100,000	$50.00	$43.00	$35.00	$28.00

Each Trustpilot review collected counts as one result. No compute or time-based charges — you pay per result, plus a small fixed per-run start fee.

Integrations

Export your data in JSON, CSV, Excel, XML, or RSS. Connect to 1,500+ apps and services via:

• Zapier / Make / n8n — Workflow automation
• Google Sheets — Direct spreadsheet export
• Slack / Email — Notifications when a run finishes
• Webhooks — Trigger your own APIs on run completion
• Apify API — Full programmatic access and scheduling

Legal & Ethical Use

This scraper collects publicly available review data from Trustpilot. Use it responsibly: respect Trustpilot's terms of service, applicable data-protection laws (including GDPR and CCPA where relevant), and the privacy of the individuals whose reviews you collect. Data gathered with this actor should be used for legitimate research, analytics, and business-intelligence purposes, and not to identify, target, or harass individual reviewers. You are responsible for how you use the data you collect.