Trusted Shops Scraper — shop reviews, ratings and European online-shop leads

Scrape Trusted Shops reviews and the Trusted Shops shop directory across trustedshops.de, .at, .ch, .co.uk, .fr, .es, .it, .nl, .pl, .be and .eu (and the shop profiles of .dk, .se, .cz, .fi, .pt and .ro). Every review comes as one clean row with star rating, title, comment, date, purchase date (verified purchase), the shop's reply and its date, and the reviewer's first name and initial when they made it public. The directory gives European online shops by category, keyword or search with name, legal name, website, rating, review count and certification; optionally each shop's profile adds postal address, phone, email, WhatsApp, commercial register court and number, responsible person, buyer protection, rating breakdown and Trusted Shops' own AI review summary. No login, no browser. Export data to JSON, CSV or Excel, or via API.

This is an unofficial tool: it is not affiliated with, endorsed or sponsored by Trusted Shops.

Who uses this Trusted Shops scraper

• E-commerce brands and agencies tracking their own and their competitors' Trusted Shops reviews: new complaints (filter 1–2 stars), replies, the 12-month rating breakdown, the reviews mentioning "Lieferung" or "delivery".
• Market research on a category: every pet-food shop in Germany with its rating and review volume, then the reviews of the top ones.
• Lead generation on certified European online shops: legal name, address, phone, email and register number from the shop's own profile, beside our Impressum and Shopify store lead Actors.
• Reputation and review analytics: export reviews to sentiment, topic or LLM pipelines.

How the Trusted Shops scraper works

1. Paste links from any Trusted Shops site, or type shop names to search:
   • a shop profile (https://www.trustedshops.de/bewertung/info_X7BE3174BD112E62D46696024D6762AF7.html, https://www.trustedshops.es/evaluacion/brottdog-com-es, https://www.trustedshops.co.uk/buyerrating/info_….html) gives its reviews;
   • a directory page — a category (https://www.trustedshops.de/shops/tierbedarf/), a keyword (…/shops/tierbedarf/hundefutter/) or a search (…/shops/?q=reifen) — gives its shops, page after page;
   • a search term (zooplus, futterfreund.de) looks the shop up in the directory of the site you choose.
2. Reviews are read newest first (or in the profile's relevance order), 100 per request, filtered the way the profile page filters them: by stars, by a word they mention, and by a start date.
3. Turn on Shop details to read each shop's profile, and reviews of listed shops to follow every shop of a directory list with its reviews.

Every input also gets one free source row saying what came of it: how many shops or reviews were available and delivered, or why there were none.

Trusted Shops scraper input example

{
    "startUrls": [
        "https://www.trustedshops.de/bewertung/info_X7BE3174BD112E62D46696024D6762AF7.html",
        "https://www.trustedshops.de/shops/tierbedarf/hundefutter/"
    ],
    "searchTerms": ["zooplus"],
    "site": "de",
    "maxReviewsPerShop": 200,
    "reviewStars": ["1", "2"],
    "maxShopsPerList": 50,
    "includeShopDetails": true
}

Trusted Shops reviews and shop data: output example

A review (rowType: "review", charged review):

{
    "rowType": "review",
    "reviewId": "rev-1ff858bd-c4c2-4ee2-804e-4870898e5deb",
    "rating": 1,
    "title": "Falsch deklariert",
    "comment": "Es wird als halbfeuchtes Futter deklariert aber dies ist nicht der fall es ist Staub trocken, deswegen sofort zurück gesendet.",
    "createdAt": "2026-10-12T08:56:35.000Z",
    "updatedAt": null,
    "purchaseDate": "2026-10-06T02:22:21.000Z",
    "verifiedPurchase": true,
    "verificationStatus": "MEMBER_VERIFIED",
    "reply": "Vielen Dank für Ihre Bewertung.\nWir bedauern sehr, dass es nur für 1 Stern gereicht hat. …",
    "replyDate": "2026-10-12T11:01:35.000Z",
    "reviewerName": null,
    "photoUrls": [],
    "syndicated": false,
    "originalLanguage": null,
    "shopTsId": "X7BE3174BD112E62D46696024D6762AF7",
    "shopName": "Futterfreund.de",
    "shopWebsite": "https://www.futterfreund.de",
    "profileUrl": "https://www.trustedshops.de/bewertung/info_X7BE3174BD112E62D46696024D6762AF7.html",
    "site": "de",
    "position": 1,
    "scrapedAt": "2026-11-01T12:00:00.000Z"
}

A shop with its profile (rowType: "shop", charged shop-with-details; without details it is a shop):

{
    "rowType": "shop",
    "tsId": "X7BE3174BD112E62D46696024D6762AF7",
    "name": "Futterfreund.de",
    "legalName": "Futterfreund GmbH",
    "website": "https://www.futterfreund.de",
    "profileUrl": "https://www.trustedshops.de/bewertung/info_X7BE3174BD112E62D46696024D6762AF7.html",
    "site": "de",
    "rating": 4.93,
    "reviewCount": 75180,
    "certified": true,
    "profileType": "member",
    "categories": ["Tierbedarf"],
    "memberSince": "2015-08-06",
    "details": {
        "addressName": "Futterfreund GmbH",
        "street": "Flurstr. 2",
        "postalCode": "96142",
        "city": "Hollfeld",
        "countryCode": "DEU",
        "phone": "+49927480251",
        "email": "buchhaltung@futterfreund.de",
        "registerCourt": "Amtsgericht Bayreuth",
        "registerNumber": "HRB 5116",
        "responsiblePerson": "Jürgen Schneider",
        "certificationType": "CLASSIC",
        "certifiedSince": "2015-08-16",
        "buyerProtection": { "maxAmount": 100, "currency": "EUR", "days": 30 },
        "reviewsLast12Months": 9914,
        "ratingBreakdown": { "oneStar": 34, "twoStars": 16, "threeStars": 41, "fourStars": 423, "fiveStars": 9400 },
        "keywords": ["Hundefutter", "Katzenfutter", "Hunde", "Katzen"],
        "reviewSummary": "Viele Kunden loben die äußerst schnelle und zuverlässige Lieferung …",
        "reviewTopics": [{ "name": "Liefergeschwindigkeit", "sentiment": "positive", "summary": "…" }],
        "market": "DEU",
        "language": "de"
    }
}

Review fields (rowType: review, charged)

field	what it is
reviewId	Trusted Shops' review id
rating	1–5 stars
title, comment	as written; null for a star-only review
createdAt, updatedAt	when it was written / edited (ISO 8601 UTC)
purchaseDate, verifiedPurchase	the order the review belongs to: Trusted Shops asks for reviews after orders it saw
verificationStatus	the site's own label (MEMBER_VERIFIED, OPEN_PROFILE_VERIFIED, …)
reply, replyDate	the shop's public answer
reviewerName	first name and initial, only when the reviewer made their profile public; otherwise null ("Community Member")
photoUrls	photos attached to the review
syndicated, originalLanguage	shown here translated from the same shop's profile on another country site
shopTsId, shopName, shopWebsite, profileUrl, site, position	which shop, and the review's place in this run

Shop fields (rowType: shop, charged)

field	what it is
tsId, name, legalName, website, profileUrl, site	who the shop is
rating, reviewCount	as the directory card (or, with details, the profile) states them; a card can count the reviews of all the shop's country profiles together
certified, profileType, memberSince	Trusted Shops trustmark, member / non-member / free-account, membership start
categories, description, logoUrl	as listed
sourceUrl, searchTerm, position	the directory list or search it came from, and its place there
details	with Shop details: address, phone, email, WhatsApp, contact form, register court and number, responsible person, certification type and date, buyer protection, 12-month review count and star breakdown, keywords, social links, the site's AI review summary and topics, the shop's other country profiles

Free rows

rowType: source: one per link or search, with status ok, not_found (a profile or category the site answers 404 or 410 for), no_results (a search or list with no shop), no_reviews (a profile that shows none, or none matching the filters), invalid (not a Trusted Shops profile or directory link), not_read (the spending limit came first), blocked or unreadable, and a reason in plain words.

Trusted Shops scraper pricing

event	price	when
review	US$0.0005	each review
shop	US$0.001	a shop as the directory card shows it
shop-with-details	US$0.002	instead of shop, when its profile was read and states an address, contact or legal line

1,000 reviews cost US$0.50. 1,000 shops from the directory cost US$1, with their profiles US$2. Free rows cost nothing. Set a spending limit on the run and the Actor stops before reading anything it would not pay for.

Limits

• A profile shows the reviews of about the last 12 months, and the site's reviews API answers at most 10,000 of them: older reviews are not on the page and are not scraped. The shop's all-time count is in reviewCount.
• The directory pages through at most 200 pages of 20 shops for a category or keyword and 500 for a search.
• A profile lives on its country site only: the German Futterfreund profile is on trustedshops.de, a UK shop's on trustedshops.co.uk. Use the link the site gives, or search on the right site; shops of Denmark, Sweden, Czechia, Finland, Portugal and Romania are listed by the .eu directory.
• Plain HTTP at a visitor's pace (one request start every 0.5 s): 1,000 reviews take about 10 requests; 1,000 shops with details about 1,050 requests, roughly 10 minutes.
• If Trusted Shops refuses with a firewall answer, the Actor retries twice from another IP; a bot check is never solved and never retried. Then it stops asking: the rest are free blocked rows and the run still ends successfully.

Is it legal to scrape Trusted Shops?

This Actor reads only public pages — shop profiles and directory pages that Trusted Shops lists for search engines — and the reviews API those profile pages call themselves, at a visitor's pace. It follows the sites' robots.txt, never signs in and never bypasses any protection. Using the data is your responsibility. In particular:

• Reviewer data is personal data under the GDPR. The Actor outputs only what the page shows — a first name and an initial at most, never a reviewer's city or profile link — and you must not try to identify reviewers.
• Shop contact data of sole traders and named managing directors is personal data too: you need a legal basis for contacting them, and in Germany § 7 UWG forbids advertising emails without prior consent, also to businesses.
• Review texts are their authors' and Trusted Shops'; quote them with care.

This Actor is not affiliated with, endorsed or sponsored by Trusted Shops GmbH or any shop it lists. Read more in Apify's blog post on the legality of web scraping.

Feedback

A link that gives a wrong row, or a field you need? Open an issue with the link: every fix is tested against the real page.