Capterra Software Reviews Scraper

Scrape Capterra product listings — ratings, review counts, sub-ratings, descriptions, features, pricing, and optional individual review bodies across 800+ categories.

What you get

Software-product data from Capterra.com, Gartner's buyer-focused software review platform. Search by category slug (e.g., crm-software) or pass direct product URLs — or mix both in one run. Get product names, overall rating, review count, detailed sub-ratings (ease of use, customer service, features, value), description, feature list, and pricing info. Optionally pull individual user reviews per product.

Output fields

Field	Description
product_name	Software product name
product_id	Capterra product identifier
category	Software category (from category searches)
overall_rating	Overall rating (1.0-5.0)
reviews_count	Total number of reviews
sub_ratings	Breakdown: overall, ease_of_use, customer_service, features, value_for_money
description	Product description
features	Key features list
pricing	Free trial flag, free version flag, starting price
url	Capterra product page URL
logo_url	Product logo image URL
reviews	Individual user reviews (only when scrapeReviews is true)

Example output

{
    "product_name": "Salesforce Sales Cloud",
    "product_id": "61368",
    "category": "crm-software",
    "overall_rating": 4.4,
    "reviews_count": 18768,
    "sub_ratings": {
        "overall": 4.4,
        "ease_of_use": 4.0,
        "customer_service": 4.1,
        "features": 4.4,
        "value_for_money": 4.0
    },
    "description": "Cloud-based CRM & Sales Automation platform for businesses of all sizes.",
    "features": ["Contact Management", "Lead Management"],
    "pricing": {
        "has_free_trial": true,
        "has_free_version": false,
        "starting_price": "25.00"
    },
    "url": "https://www.capterra.com/p/61368/Salesforce/",
    "logo_url": "https://images.capterra.com/..."
}

Input parameters

Parameter	Required	Description
queries	Yes	Category slugs (e.g., "crm-software") or direct product URLs (e.g., "https://www.capterra.com/p/61368/Salesforce/"). Mix both in the same list.
maxResults	No	Maximum products to scrape (1-500). Default 5.
scrapeReviews	No	Also scrape individual reviews per product (slower). Default false.
proxyConfiguration	No	Proxy settings. Leave default for best results.

Finding category slugs: Capterra URLs like capterra.com/project-management-software/ give you the slug project-management-software. Browse all categories at capterra.com/categories.

Use cases

• Software buyers: Compare products side-by-side with sub-ratings (ease of use, value, support) before purchase.
• Competitive analysis: Track competitors' ratings, review velocity, and sub-score trends.
• SaaS product teams: Monitor your own positioning across every Capterra category you sit in.
• Market researchers: Map the software landscape across 800+ categories and pricing tiers.
• Lead generation: Identify companies in specific software categories for targeted outreach.

Pricing

Pay-per-result pricing. Tiered discounts apply automatically based on usage volume.

Tier	Price per result
FREE	$0.008
BRONZE	$0.006
SILVER	$0.005
GOLD	$0.004

Limitations

• Default mode returns product-level summaries; enable scrapeReviews to pull individual review bodies (adds runtime and counts against maxResults).
• Pricing info depends on what the vendor publishes on Capterra — some products show only "Contact Sales".
• Very large categories may be sampled — tune maxResults to match your needs.
• Products newly listed on Capterra sometimes have missing sub-ratings until enough reviews accumulate.
• Sponsored placement in category pages is handled as Capterra presents it.

Compared to alternatives

• vs. generic Capterra scrapers (~$15-30/1K results): Our $4-$8/1K tiered pricing is significantly cheaper with the same field depth, including five-dimension sub-ratings.
• vs. manual research: At $0.004/result on GOLD, a 500-product CRM category audit costs ~$2 and finishes in minutes.

Pairs well with G2 Software Reviews Scraper and Trustpilot Scraper for full B2B review coverage.

FAQ

Can I mix category slugs and product URLs in the same queries list? Yes. Pass ["crm-software", "https://www.capterra.com/p/61368/Salesforce/"] and the scraper handles both in one run.

How do I find a product's URL? Search on capterra.com, open the product, and copy the URL. They follow the pattern capterra.com/p/{id}/{name}/.

How do I get individual review text? Set scrapeReviews: true. Each product page is visited and review bodies are extracted.

How fresh is the data? Pulled live at run time — as fresh as Capterra itself.

Last verified: 2026-04

More scrapers at thirdwatch.dev.