Searches contacts by any field (default fields like id, name or custom attributes)
Finds closed conversations for those contacts after a specified date
Retrieves full conversation details including message content
Handles pagination automatically for all API endpoints
Implements rate limiting and retry logic
Transforms data into a clean, structured format
Identifies internal team members vs customers using configurable company settings

Input

Field	Type	Description	Required
`apiToken`	String	Your Intercom Access Token	Yes
`fieldName`	String	Attribute to search by (e.g., `id`, `name`, `custom_attributes.primary_product`)	Yes
`fieldValues`	Array	Array of values to search for in the specified attribute	Yes
`dateFrom`	String	ISO 8601 date or Unix timestamp for conversation reply filter	Yes
`companyEmailDomain`	String	Your company's email domain (e.g., 'yourcompany.com')	Yes
`companyName`	String	Your company name for sender identification	Yes

Field Name Examples

Default fields: id, name, email, phone
Custom attributes: custom_attributes.primary_product, custom_attributes.company_id, custom_attributes.user_tier

Output Dataset Structure

{
    "conversation_id": "123456",
    "created_at": "2024-01-15T10:30:00",
    "external_id": "user_789",
    "conversation_parts": [
        {
            "body": "Hello, I need help with my billing issue.",
            "sender": "customer"
        },
        {
            "body": "I'd be happy to help you with that. Can you provide more details?",
            "sender": "Apify"
        }
    ]
}

How It Works

Contact Search: Searches for contacts with matching primary_actor_id custom attributes
Conversation Discovery: Finds all closed conversations for those contacts created after the specified date
Detail Retrieval: Fetches full conversation details including all message parts
Data Transformation: Cleans and structures the data for easy consumption

Rate Limiting

The Actor implements conservative rate limiting to respect Intercom's API limits:

Maximum 150 requests per minute
Automatic retry with exponential backoff
Timeout handling with fallback strategies

Error Handling

Comprehensive logging for debugging
Graceful handling of API timeouts and rate limits
Detailed progress reporting throughout the process

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Intercom Conversation Retriever

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