⭐ Trustpilot Scraper - Reviews, Company Profiles, Sentiment

A Trustpilot scraper for reputation work, not just raw reviews. Collect company reviews, profile data, ratings, categories, contacts, replies, sentiment labels, topics, issue severity, risk signals, and delta monitoring fields.

Give it company domains, Trustpilot review URLs, business unit IDs, or search queries. Get clean review and company records you can send to dashboards, support queues, spreadsheets, BI tools, or alerting workflows.

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🔥 What it does

• 💬 Scrape Trustpilot reviews with rating, title, text, dates, language, verification status, reviewer data, likes, and tags
• 🏢 Collect company profiles: TrustScore, rating, review count, categories, claimed/verified signals, website, logo, images, contacts
• 🧠 Add review intelligence: sentiment, sentiment score, topics, issue severity, risk signals, review length
• ↩️ Capture company replies with reply text, reply date, and reply status
• 🔍 Search Trustpilot companies by query and export matched company records
• 🔁 Monitor changes between runs with changeStatus and changedFields
• 🛡️ Use HTTP first, with browser fallback only when Trustpilot serves verification pages

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⚙️ Three ways to use it

1. REVIEWS: collect reviews for companies

Pass companyDomains, startUrls, or businessUnitIds. This is the main mode for reputation monitoring.

2. SEARCH: find companies

Pass searchQueries and set includeSearchResults: true to output matched company records.

3. AUTO: let the actor decide

Useful when you have mixed inputs and want the actor to pick the right flow.

💡 Pro tip: for daily monitoring, use sort: "recency" and keep enableDeltaMonitoring: true.

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📥 Input examples

Recent reviews by domain

{
  "mode": "REVIEWS",
  "companyDomains": ["trustpilot.com", "www.amazon.com"],
  "maxReviewsPerCompany": 100,
  "maxPagesPerCompany": 10,
  "sort": "recency",
  "includeCompanyProfile": true,
  "enableDeltaMonitoring": true
}

Negative verified reviews

{
  "mode": "REVIEWS",
  "startUrls": [
    { "url": "https://www.trustpilot.com/review/www.amazon.com" }
  ],
  "maxReviewsPerCompany": 250,
  "stars": ["1", "2"],
  "verified": "true",
  "includeCompanyProfile": true
}

Company search

{
  "mode": "SEARCH",
  "searchQueries": ["shopify", "apple"],
  "maxResults": 25,
  "includeSearchResults": true
}

Small test

{
  "mode": "REVIEWS",
  "companyDomains": ["trustpilot.com"],
  "maxReviewsPerCompany": 5,
  "maxPagesPerCompany": 1,
  "includeCompanyProfile": true
}

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🎛️ Input fields

Field	What it does
mode	AUTO, REVIEWS, or SEARCH.
companyDomains	Domains such as trustpilot.com, www.amazon.com, shopify.com.
businessUnitIds	Advanced Trustpilot business unit IDs or id:domain pairs.
startUrls	Trustpilot review URLs or search URLs.
searchQueries	Trustpilot company search terms.
maxResults	Maximum output items overall.
maxReviewsPerCompany	Review cap per company.
maxPagesPerCompany	Pagination safety cap per company.
sort	recency or relevance.
stars	Optional star filter, for example ["1", "2"].
verified	Keep all reviews, only verified, or only unverified.
includeCompanyProfile	Adds company reputation/profile fields to review items.
includeSearchResults	Outputs company items in SEARCH mode.
enableDeltaMonitoring	Compares current reviews with previous run data.
rawOutput	Keeps the full output schema, including empty optional fields, and adds selected parser/debug data.
browserFallback	Uses a browser only when Trustpilot blocks HTTP with verification.
fastBrowserMode	Goes straight to the optimized browser path for HTML pages.
proxyConfiguration	Proxy settings. Residential proxy is recommended for blocked or larger runs.

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📤 Output

By default, empty optional fields are omitted from dataset items. This keeps the default dataset easier to scan in Apify, spreadsheets, and BI tools. Turn on rawOutput if you want a fixed full schema with empty fields included.

Review records

• Review: reviewId, reviewUrl, sourceUrl, rating, title, text, language
• Dates: datePublished, dateExperienced, dateUpdated
• Verification: isVerified, reviewSource
• Consumer: consumerName, consumerId, consumerCountry, consumerReviewCount, consumerImageUrl
• Company: companyId, companyName, companyDomain, companyUrl, companyWebsite
• Reputation: trustScore, companyRating, companyReviewCount, companyCategories, companyClaimed
• Reply: companyReplyText, companyReplyDate, hasCompanyReply
• Signals: sentiment, sentimentScore, topics, issueSeverity, riskSignals, reviewLength
• Monitoring: changeStatus, changedFields

{
  "type": "review",
  "companyName": "Example Company",
  "companyDomain": "example.com",
  "rating": 1,
  "title": "Delivery never arrived",
  "text": "I ordered last week and still have no tracking update.",
  "isVerified": true,
  "sentiment": "negative",
  "topics": ["delivery", "tracking"],
  "issueSeverity": "high",
  "riskSignals": ["unresolved_complaint"],
  "hasCompanyReply": false,
  "changeStatus": "new"
}

Company records

• companyId, companyName, companyDomain, companyUrl, companyWebsite
• companyLogo, companyHeroImage, profile/rating image URLs
• companyEmail, companyEmails, companyPhone, companyPhones
• trustScore, companyRating, companyReviewCount, ratingDistribution
• companyCategories, companyClaimed, companyVerified
• companyDescription, companyAddress, companyCountry
• reviewsScraped, averageScrapedRating
• positiveReviews, neutralReviews, negativeReviews
• replyRate, verifiedRate, topTopics

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🔁 Delta monitoring

When enableDeltaMonitoring is enabled, the actor compares the current run with the previous snapshot in the default key-value store.

Useful for scheduled runs:

• changeStatus: new, unchanged, or changed review status
• changedFields: fields that changed between runs

That means you can run it daily and watch for fresh complaints, edited reviews, or new company replies.

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🛡️ HTTP-first, browser when needed

The actor tries lightweight HTTP paths first. If Trustpilot serves a WAF/verification page, browserFallback can use a real browser as a backup.

• Keep browserFallback: true for arbitrary domains.
• Use fastBrowserMode: true only when most HTTP pages are blocked.
• For browser-heavy runs, keep maxConcurrency around 3 to 5.
• Residential proxy helps when Trustpilot is stricter for your targets.

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💼 Use cases

• Reputation monitoring
• Competitor review analysis
• Customer support triage
• Negative review alerts
• Brand risk dashboards
• Ecommerce due diligence
• Agency reporting
• Tracking company replies and complaint themes

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❓ FAQ

Q: Can it scrape only 1-star and 2-star reviews?
Yes. Set stars: ["1", "2"].

Q: Can it collect only verified reviews?
Yes. Set verified: "true".

Q: Why are some company contact fields empty?
Trustpilot does not expose phone/email fields for every company. Empty values mean the data was not public.

Q: Does it always use a browser?
No. It is HTTP-first. Browser fallback is used only when needed, unless you enable fastBrowserMode.

Q: How do I find companies first?
Use SEARCH mode with searchQueries and includeSearchResults: true.

Q: What is the best monitoring setup?
Use sort: "recency", keep enableDeltaMonitoring: true, and run the actor on a schedule.

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Feature requests and issues

Need a new field, a different output format, or a workflow this actor does not cover yet? Found a bug or a Trustpilot response that does not parse correctly? Open an issue on the actor page in Apify Console and include the run ID, your input, what you expected, and a short example of the data you need. Clear reports help prioritize fixes and new features faster.

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🏷️ Tags

trustpilot scraper · trustpilot reviews · review monitoring · sentiment analysis · reputation management · customer experience · company reviews · brand monitoring · apify trustpilot

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🔗 Built for Apify | HTTP-first | Browser fallback when needed | Reviews + company intelligence