Start ingesting customer websites in minutes instead of months
Apify lets your customer service chatbots access data from messy websites in a clean format ready for AI and RAG.
To expand Fin’s knowledge, Intercom needed a reliable way to ingest content from customer websites.
Building their own web crawler would have slowed time to market. They needed an API-based solution that could scale. They chose Apify.
“Apify's technology and team helped us extend Fin with external knowledge from customers’ websites, and bring our new AI-powered chatbot to the market faster.”
Brian McDonnell
Director of Engineering, AI Group
Fin has transformed Intercom's customer support product
73%customer support queries resolved
24+ Mqueries resolved since launch
59%resolution rate out of the boxIngesting messy customer content is hard
Your AI agent’s success depends on customer websites that weren’t designed for machines.
Poor data
Incomplete knowledge leads to bad responses and lost trust in your product
Dynamic sites
Key content can be hidden behind JavaScript or interactions
Anti-bot measures
Block access before data is even loaded
Developing in-house
Building scraping expertise takes time your team doesn’t have
Scraper upkeep
Maintenance drains resources from core product work
Constant debugging
Mundane but time-consuming fixes lead to engineer burnout
INTEGRATE WITH YOUR AI STACK AND TOOLCHAIN
Turn customer websites into accurate AI answers
Extract clean, structured data from any website. Fewer hallucinations, accurate answers, and faster query resolution.
Handles dynamic content
Interacts with JavaScript-rendered pages like a real user
Bypasses anti-scraping measures
Uses browser fingerprinting and proxies with no manual intervention needed
Filters out fluff
Automatically ignores navigation, header, footers, ads, modals, and cookies warnings
Run instantly via API
Low engineering overhead to get up and running today
Apify platform scales with your load
99.95% uptime and automatically scales as you need it
You focus on core product features
Your engineers don't get distracted from what they were hired for
Acai Travel needed to collect real-time data from different airline websites to power their AI-driven travel tools.
Building their own scraper would have taken months, so they looked for a scalable, ready-made solution. They chose Apify.
“Each airline website has different structures, JavaScript dependencies, and bot protection mechanisms. We're now able to onboard 10 airlines a week. That couldn't have happened without Apify.”
Pavel Pratyush
Head of Engineering
Apify's impact on Acai's travel support business
2ximproved agent efficiency
10xfaster onboarding for new hires60%shorter average handling time