Sitejabber Scraper

Sitejabber Scraper

Scrape reviews, ratings, and business data from Sitejabber.com.

What you get:

• Review text, star rating (1-5), date, and verification status
• Business replies with timestamps
• Reviewer name, location, helpful votes, and review count
• Business profile: overall rating, total reviews, categories, star distribution, claimed status
• Direct links to reviews and profiles

How it works:

• Enter company domains (amazon.com) or full Sitejabber URLs
• Or pass a category URL to discover companies in an industry
• Filter by star rating, date range, verified-only, or sort order
• HTTP-only extraction — no browser, scrapes hundreds of reviews in seconds

What data can you extract?

Field	Type	Description
reviewId	string	Unique Sitejabber review ID
title	string	Review headline
text	string	Full review text
rating	integer	Star rating (1-5)
createdAt	string	Publication date
isVerified	boolean	Whether the review is verified
updatedAt	string	Date review was last edited (null if never edited)
helpfulCount	integer	Number of "helpful" votes
url	string	Direct link to the review
businessReply.text	string	Business owner's reply text
businessReply.createdAt	string	Date of business reply
reviewer.name	string	Reviewer display name
reviewer.numberOfReviews	integer	Total reviews by this reviewer
reviewer.helpfulVotes	integer	Total helpful votes received
reviewer.location	string	Reviewer location
reviewer.profileUrl	string	Link to reviewer profile
business.name	string	Business display name
business.domain	string	Business domain
business.overallRating	number	Overall rating (0-5)
business.totalReviews	integer	Total number of reviews
business.categories	string[]	Business categories
business.starDistribution	object	Review count per star level
business.claimedByOwner	boolean	Whether the business is claimed
business.website	string	Business website URL
business.profileUrl	string	Link to Sitejabber profile

How to scrape Sitejabber reviews

1. Enter one or more company domains in the Companies field (e.g., amazon.com, ebay.com). Full Sitejabber URLs also work.
2. Set Max Reviews Per Company to control volume. Use 0 for all reviews.
3. Optionally apply filters — star rating, sort order, date range, or verified-only.
4. Click Start and download results from the Dataset tab as JSON, CSV, or Excel.

To discover companies by industry, enter a Sitejabber category URL (e.g., https://www.sitejabber.com/categories/shopping) in the Category URL field.

How much does it cost?

Pay-per-event pricing — you are charged per review scraped.

Tier	Price per review	Price per 1,000 reviews
FREE	$0.0015	$1.50
BRONZE	$0.0013	$1.30
SILVER	$0.0011	$1.10
GOLD	$0.0009	$0.90

Example: Scraping 1,000 reviews on the FREE tier costs approximately $1.50.

Business metadata and reviewer info are included at no extra charge.

Use cases

• Sentiment monitoring — Track customer sentiment for your brand and competitors
• Market research — Aggregate reviews across an entire product category
• NLP pipelines — Feed review text into sentiment analysis or topic modeling
• Competitor tracking — Monitor review trends, response rates, and star distributions
• Reputation management — Find businesses with declining ratings
• Cross-platform analysis — Compare Sitejabber vs Trustpilot vs BBB review distributions
• Academic research — Collect review datasets for consumer behavior studies
• Client reporting — Export review data to spreadsheets and dashboards

Input

Field	Type	Default	Description
companies	string[]	—	Company domains or Sitejabber URLs
categoryUrl	string	—	Sitejabber category URL to discover companies
maxReviewsPerCompany	integer	100	Max reviews per company (0 = all)
sort	enum	most_recent	Sort: most_recent, highest_rated, lowest_rated, most_helpful
stars	string[]	all	Filter by star rating: 1, 2, 3, 4, 5
dateRange	enum	all time	lastWeek, lastMonth, last6months, lastYear
verifiedOnly	boolean	false	Only return verified reviews
withRepliesOnly	boolean	false	Only return reviews with business replies
includeBusinessInfo	boolean	true	Attach business data to each review
includeReviewerInfo	boolean	true	Attach reviewer data to each review
startPage	integer	1	Page to start from (for incremental scraping)
requestDelay	integer	300	Delay between requests in ms
proxy	object	off	Apify proxy configuration

Input examples

Single company:

{
    "companies": ["amazon.com"],
    "maxReviewsPerCompany": 50
}

Multiple companies with filters:

{
    "companies": ["ebay.com", "walmart.com", "target.com"],
    "maxReviewsPerCompany": 200,
    "sort": "most_recent",
    "stars": ["1", "2"],
    "verifiedOnly": true
}

Category discovery:

{
    "categoryUrl": "https://www.sitejabber.com/categories/shopping",
    "maxReviewsPerCompany": 20
}

Output example

{
    "reviewId": "39887",
    "title": "Amazon Subscription Failure",
    "text": "Despite cancelling my subscription, Amazon is still charging me a monthly fee...",
    "rating": 1,
    "createdAt": "2026-02-15",
    "updatedAt": null,
    "isVerified": false,
    "helpfulCount": 0,
    "url": "https://www.sitejabber.com/reviews/amazon.com#39887",
    "businessReply": null,
    "reviewer": {
        "name": "Louise S.",
        "numberOfReviews": 1,
        "helpfulVotes": 0,
        "location": "Australia",
        "profileUrl": "https://www.sitejabber.com/users/louises899"
    },
    "business": {
        "name": "Amazon",
        "domain": "amazon.com",
        "overallRating": 2.6,
        "totalReviews": 11103,
        "categories": ["Shopping", "Marketplace"],
        "profileUrl": "https://www.sitejabber.com/reviews/amazon.com",
        "starDistribution": {"5": 6218, "4": 1443, "3": 555, "2": 555, "1": 2332},
        "claimedByOwner": false,
        "website": "http://amazon.com"
    }
}

Tips

• Set maxReviewsPerCompany to 0 to scrape all reviews. 10,000+ reviews supported — paginates automatically.
• Use sort: "most_recent" with dateRange: "lastWeek" to monitor recent feedback.
• Use stars: ["1", "2"] to focus on negative reviews for reputation tracking.
• Use sort: "most_helpful" to get the most impactful reviews first.
• Use startPage for incremental scraping — skip pages from a previous run.
• Use categoryUrl to discover companies without knowing their domains.
• Increase requestDelay to 500+ if you experience rate limiting on large runs.

FAQ

How many reviews can I scrape?

No hard limit. Set maxReviewsPerCompany to 0 to collect all reviews. The scraper paginates automatically.

How fast is it?

100 reviews in under 5 seconds. HTTP-only — no browser overhead.

Do I need a proxy?

For most runs, no. Enable Apify proxy for large runs (10,000+ reviews) if you hit rate limiting.

What happens if a company is not on Sitejabber?

The scraper logs a warning and moves to the next company. It does not fail the entire run.

What is star distribution?

The starDistribution field shows how many reviews exist at each star level (1-5). Analyze rating patterns without fetching every review.

Does Sitejabber have an API?

Sitejabber's official API is restricted to business owners — you can only access your own reviews. This scraper fills that gap for any company.

Can I export to CSV or Excel?

Yes. Download from the Dataset tab in JSON, CSV, Excel, or XML format.

Can I scrape Sitejabber and Trustpilot together?

Use this actor for Sitejabber and the Trustpilot Scraper for Trustpilot. Both produce the same review structure for easy cross-platform analysis.

Changelog

• v0.3 — Pay-per-event pricing with spending limit support. README rewrite.
• v0.1.3 — Compiled regex, early filter termination, proxy warnings, browserforge 1.2.3 pin.
• v0.1 — Initial release. Reviews, business data, reviewer profiles, category browsing, star/date filters, concurrent pagination, circuit breaker.