Trustpilot Reviews Scraper

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🎯 What this scrapes

Trustpilot is the review platform businesses live and die by — and comparing reputation across even a handful of competitors means opening a dozen browser tabs and copy-pasting by hand. This Actor takes a list of businesses (bare domains or full review URLs) and returns every review, paginated and optionally filtered by star rating, in one normalized dataset — reviewer details, verification level, company replies, and the business's own trust score and review count, side by side.

🔥 What we handle for you

• 🛡️ We solve the challenge once, not per page — a single browser pass clears the target's interstitial, then every subsequent request replays cleanly.
• 🌐 Apify Proxy on every request, with automatic re-solve if a session goes stale mid-run.
• 🔁 We retry with exponential backoff on 408 / 429 / 5xx and honour Retry-After.
• 🧱 Fault isolation per business — one blocked or malformed business is skipped and logged; the rest of your run finishes.
• 🧊 Clean, typed dataset rows — Pydantic-validated, deduped by review ID, JSON / CSV export straight from the Apify Console.
• 💰 Pay-Per-Event pricing — you only pay for reviews that land in your dataset.

💡 Use cases

• Competitive reputation tracking — pull reviews for your business and its top competitors in one run.
• Customer feedback mining — feed review text into sentiment analysis or a support-ticket triage pipeline.
• Sales and partnership research — check a prospective partner's trust score and recent review trend before a call.
• Review-response auditing — see which reviews a business replied to, and how fast.

⚙️ How to use it

1. Click Try for free at the top of the page.
2. Add one or more businesses — a bare domain (nike.com) or a full trustpilot.com/review/... URL.
3. Optionally set a max reviews per business, a star-rating filter, or a language filter.
4. Click Start. Reviews stream into the run's dataset as they're scraped.

📥 Input

Field	Type	Required	Description
businesses	array of string	Yes	Bare domains or full Trustpilot review URLs.
maxReviewsPerBusiness	integer	No (default 100)	Cap per business, 1-5000.
stars	integer	No	Restrict to a single star rating, 1-5.
language	string	No	ISO 639-1 language filter.
proxyConfiguration	object	No	Apify Proxy configuration.

{
  "businesses": ["nike.com", "amazon.com"],
  "maxReviewsPerBusiness": 50,
  "stars": null,
  "language": null,
  "proxyConfiguration": { "useApifyProxy": true }
}

📤 Output

Field	Type	Description
review_id	string	Trustpilot review ID.
reviewer_name	string	Display name of the reviewer.
reviewer_country	string | null	Reviewer's country code, when public.
rating	integer	Star rating, 1-5.
title	string	Review title.
body	string	Review text.
date_experienced	string	Date the reviewer experienced the service.
date_published	string	ISO-8601 publish timestamp.
is_verified	boolean	Whether Trustpilot marks the review as verified.
verification_level	string | null	Verification tier, when exposed.
company_reply_text	string | null	Business's reply, if any.
company_reply_date	string | null	Date of the business's reply, if any.
language	string | null	Review language, when exposed.
source_business_domain	string	Business identifier from input.
business_display_name	string	Business's display name on Trustpilot.
business_trust_score	number | null	Business's current trust score.
business_review_count	integer | null	Business's total review count.

{
  "review_id": "64f1a2b3c9d4e5f6a7b8c9d0",
  "reviewer_name": "J. Alvarez",
  "reviewer_country": "US",
  "rating": 5,
  "title": "Fast shipping, great fit",
  "body": "Ordered on Monday, arrived Thursday. Sizing chart was accurate.",
  "date_experienced": "2026-09-01",
  "date_published": "2026-09-03T14:22:10.000Z",
  "is_verified": true,
  "verification_level": "verified",
  "company_reply_text": null,
  "company_reply_date": null,
  "language": "en",
  "source_business_domain": "www.nike.com",
  "business_display_name": "Nike",
  "business_trust_score": 1.5,
  "business_review_count": 13038
}

💰 Pricing

Pay-Per-Event. No subscription, no minimum spend.

Event	Price	Trigger
Actor start	$0.20	Once per run
Result row	$0.003	Once per review pushed to your dataset

100 reviews across your businesses costs about $0.50 total ($0.20 + 100 × $0.003). At 1,000 reviews the flat start fee amortizes down to roughly $3.20 per 1,000 results.

🚧 Limitations

• Business review pages only — reviewer profile pages and review history are out of scope.
• No point-in-time snapshots; each run reflects current live data.
• The language filter falls back to client-side filtering if Trustpilot exposes no matching query parameter for it.
• Date-range filtering is not supported — no confirmed query parameter exists for it.

❓ FAQ

Does this work for any business on Trustpilot? Yes — supply a bare domain or a full review URL for any business with a public Trustpilot page.

What happens if one business in my list is blocked or invalid? That business is skipped and logged; the rest of your run completes normally.

Do I get charged if a business has zero matching reviews? No — you're only charged per review row actually pushed to your dataset, plus the flat run-start fee.

🙋 Your feedback

Found a bug or have a feature request? Open an issue on the Actor's Apify Store page or reach out via apify.com/DevilScrapes — we read every message.