Trustpilot Reviews Scraper

Scrape reviews, ratings, and TrustScores from any company on Trustpilot. Get 25+ structured fields per review including full review text, star ratings, reviewer country, verification status, and company replies.

Why use this scraper?

• Ultra-fast -- Pure HTTP, no browser needed. Runs on just 256MB memory.
• Ultra-cheap -- Costs less than $0.001 per run. No proxy required.
• Complete data -- 25+ fields per review including company replies and verification status.
• Reliable pagination -- Handles companies with thousands of reviews.
• Rate limit handling -- Automatic retries with exponential backoff on 429/5xx errors.

Use cases

• Brand monitoring -- Track what customers say about your company over time.
• Competitor analysis -- Compare review sentiment across competing brands.
• Market research -- Analyze customer satisfaction across an entire industry.
• Lead generation -- Find companies with poor reviews that need your product.
• Due diligence -- Evaluate company reputation before partnerships or investments.

Input

Field	Type	Description	Default
companyUrls	array	List of Trustpilot URLs or domain names (e.g., amazon.com, https://www.trustpilot.com/review/stripe.com)	Required
maxReviewsPerCompany	integer	Max reviews to scrape per company (each page = 20 reviews)	50

Input example

{
    "companyUrls": ["shopify.com", "stripe.com", "https://www.trustpilot.com/review/amazon.com"],
    "maxReviewsPerCompany": 100
}

Output fields

Each result contains these fields:

Company fields

Field	Type	Description
company_name	string	Company display name on Trustpilot
company_url	string	Trustpilot profile URL
company_website	string	Company's own website URL
trust_score	float	Trustpilot TrustScore (1.0-5.0)
star_rating	float	Star rating (1.0-5.0, in 0.5 increments)
total_reviews	integer	Total number of reviews on Trustpilot
company_category	string	Business category (e.g., "Software Company")
is_claimed	boolean	Whether the company has claimed their Trustpilot profile

Review fields

Field	Type	Description
review_id	string	Unique Trustpilot review ID
review_url	string	Direct link to the review
review_title	string	Review headline
review_text	string	Full review text (not truncated)
review_rating	integer	Star rating (1-5)
review_language	string	Language code (e.g., "en")
review_likes	integer	Number of "useful" votes
review_source	string	Where the review came from (e.g., "Organic")
review_date	string	When the review was published (ISO 8601)
experience_date	string	Date of the experience being reviewed (ISO 8601)
updated_date	string	When the review was last updated (ISO 8601, null if never)

Reviewer fields

Field	Type	Description
reviewer_name	string	Display name of the reviewer
reviewer_country	string	Country code (e.g., "US", "GB", "DE")
reviewer_reviews_count	integer	Total reviews by this reviewer on Trustpilot

Verification fields

Field	Type	Description
verified	boolean	Whether this is a verified purchase review
verification_level	string	Level: "verified", "not-verified"
verification_source	string	Source: "invitation", "organic"

Company reply fields

Field	Type	Description
reply_text	string	Company's reply to the review (empty if no reply)
reply_date	string	When the company replied (ISO 8601, empty if no reply)

Example output

{
    "company_name": "Stripe",
    "company_url": "https://www.trustpilot.com/review/stripe.com",
    "company_website": "http://stripe.com",
    "trust_score": 1.4,
    "star_rating": 1.5,
    "total_reviews": 1029,
    "company_category": "Payment Service",
    "is_claimed": true,
    "review_id": "69d3c8b7b6540474539bafc6",
    "review_url": "https://www.trustpilot.com/reviews/69d3c8b7b6540474539bafc6",
    "review_title": "Worst customer experience for small-mid sized businesses",
    "review_text": "While Stripe is widely used, their customer support is absolutely horrendous...",
    "review_rating": 1,
    "review_language": "en",
    "review_likes": 0,
    "review_source": "Organic",
    "review_date": "2026-04-06T16:52:39.000Z",
    "experience_date": "2026-04-06T00:00:00.000Z",
    "updated_date": "",
    "reviewer_name": "Jody Stephenson",
    "reviewer_country": "US",
    "reviewer_reviews_count": 1,
    "verified": false,
    "verification_level": "not-verified",
    "verification_source": "invitation",
    "reply_text": "Thank you for sharing your feedback, Jody...",
    "reply_date": "2026-04-06T18:22:12.000Z"
}

Cost

This actor is extremely cheap to run:

• Memory: 256 MB (HTTP only, no browser)
• No proxy needed -- Trustpilot does not block datacenter IPs for HTML pages
• Speed: ~20 reviews/second (1 page per second with polite delay)
• Typical cost: Less than $0.001 per run for 50 reviews

Technical details

• Extracts data from Trustpilot's __NEXT_DATA__ JSON (Next.js server-side rendering)
• Default language filter is English (Trustpilot's default)
• Automatic retry with exponential backoff on rate limits (HTTP 429) and server errors (5xx)
• Polite 1-second delay between page requests
• Handles companies with no reviews gracefully