Amazon Seller Central Review Scraper & Monitor – Brand Customer Reviews (US · EU · JP · IN)

Export every customer review of your brand from Seller Central's Brand Customer Reviews page into one clean table, with the order ID, reviewer photos, product rating and review count, for US, Germany, Italy, France, Spain, UK, Japan and India in a single run. Schedule it with Only new reviews on and it becomes a review monitor: every run returns just the reviews that arrived since the last one, and you pay for each review once.

Sign in once, yourself, in a real browser inside Apify's Live View, and the actor remembers the session for later runs. No passwords in the input, no OTP relay, no copying cookies (cookie paste is still there as a fallback).

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⚠️ Read this first: Amazon's terms and your account

Amazon's terms don't allow automated access to Seller Central (robots, scrapers and similar tools). Using this actor may break those terms, and Amazon can restrict or suspend a seller account it believes is accessed automatically. You decide whether to use it, and you run it at your own risk. The publisher isn't responsible for any action Amazon takes on your account.

To keep the footprint small, the actor:

• reads only the Brand Customer Reviews page and the reviews API your own browser uses on it,
• scrapes one region at a time at a human pace, with random delays and scrolling,
• backs off and retries on throttling or robot checks (8 s → 25 s → 60 s), then stops instead of hammering,
• never changes anything in your account.

Keep runs small and infrequent (e.g. daily, with Only reviews on/after), and use Pace = HIGH for big exports. This isn't legal advice. If in doubt, ask Amazon or your counsel.

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🚀 Quick start (2 steps)

Step	Mode	What you do
1 · once	🔐 Login	Pick marketplaces → Start → open the run's Live View tab → sign in to Seller Central (email, password, 2-step code). The session is saved for each region.
2 · every time	🔎 Scrape	Pick marketplaces → Start. Reviews come out as a table. Saved sessions are checked first and refreshed after each run.

Step 3 · optional, for monitoring: turn on Only new reviews and add a daily Schedule (Apify Console → Schedules). Connect the dataset to Slack, email, Google Sheets or a webhook through Apify integrations to get new critical reviews pushed to your team.

When a session eventually expires, the run stops that region with a clear message: "run Login mode again". It takes a minute.

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🔐 Login mode, step by step

1. In the input, set Mode → 🔐 Login, select your Marketplaces, and click Start.

2. Open the run's Live View tab. You'll see this:

   

3. Click inside the picture to put the cursor in a field, type into the box above it, and press Type (or Enter). The 👁 button shows what you typed. Enter, Tab, ⌫, scroll, Back and Reload buttons are there too.

4. Sign in as usual: email → password → 2-step code (from your authenticator app or SMS). Tick "Don't require OTP on this browser" if Amazon offers it. Sessions then last longer.

5. If Seller Central shows Select an account, click your account and marketplace.

6. Make sure Seller Central is in English (language menu, top right). The scraper reads the English page.

7. Once you're on Seller Central, the actor saves the session automatically ("✅ US session saved") and opens the next region. Each region waits up to Login mode: minutes to sign in (default 10). Skip region moves on.

8. When the run finishes, switch Mode → 🔎 Scrape and run as often as you like.

Which logins you need

Select any of…	Sign in to (one login each)	Notes
🇺🇸 US	sellercentral.amazon.com
🇩🇪 DE · 🇮🇹 IT · 🇫🇷 FR · 🇪🇸 ES · 🇬🇧 UK	sellercentral-europe.amazon.com	One Europe login covers all five. The actor switches countries itself (DE → IT → FR → ES → UK).
🇯🇵 JP	sellercentral.amazon.co.jp	The page often opens in Japanese. Switch to English before you finish.
🇮🇳 IN	sellercentral.amazon.in

🔒 Where sessions live: in a named key-value store in your own Apify account (default sc-review-sessions, one record per region: SESSION_US, SESSION_EU …). Other users of this actor can't see it. To forget a session, delete that record or the whole store in Storage → Key-value stores, or sign out of all devices in Amazon. Your typing in Live View goes straight to the browser and is never stored or logged.

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🍪 Fallback: paste cookies instead

Prefer not to sign in through Live View? Paste a session per region into the secret Cookie fallback fields. They're stored encrypted by Apify and never logged. A pasted session wins over a saved one for that region, and after a successful run it's saved too, so you only paste once.

Option A: Cookie-Editor (recommended)

1. Install the free Cookie-Editor extension (Chrome / Edge / Firefox).
2. Sign in to Seller Central normally (in English) and open the region's Brand Customer Reviews page:
   • US: https://sellercentral.amazon.com/brand-customer-reviews/
   • Europe: https://sellercentral-europe.amazon.com/brand-customer-reviews/
   • Japan: https://sellercentral.amazon.co.jp/brand-customer-reviews/
   • India: https://sellercentral.amazon.in/brand-customer-reviews/
3. Click the Cookie-Editor icon → Export → Export as JSON. It's copied to your clipboard.
4. Paste it into that region's field (US session, Europe session, …).

Option B: DevTools. On the same page press F12 → Network → reload → click the first brand-customer-reviews/ request → Request Headers → right-click cookie → Copy value → paste.

Don't click Sign out in the browser you copied from. That ends the copied session immediately.

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♻️ Session health: checked at the start of every run

Before scraping, every region's session is tested with a single page view:

• Healthy: the region is scraped, then the refreshed cookies are saved back (Keep saved sessions fresh, on by default), so sessions live longer.
• Expired: that region stops with "The US session has expired. Run the actor once in Login mode with US selected…". The other regions continue. If none is usable, the whole run stops with that message.
• Every run writes a SESSION_HEALTH report to its key-value store:
  • OK: scraped, with the review count
  • SESSION_EXPIRED: run Login mode for that region
  • NO_SESSION: no saved or pasted session for that region yet
  • BLOCKED: Amazon showed robot checks repeatedly. Wait a few hours and use Pace = HIGH.
  • ERROR: details in message (e.g. language not English, account name to pick)

Expired or missing sessions cost nothing beyond the run start.

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🔔 Review monitoring: only new reviews, billed once

Brand teams usually want "what came in since yesterday?", not the same 1,500 reviews every morning. Turn on Only new reviews (monitoring):

• The actor keeps a list of the Review IDs it has already delivered (record SEEN_US, SEEN_DE … in your session store, private to your account).
• Next run, those reviews are skipped and not charged. Paging stops at the first page with nothing new, so a daily run usually reads just one or two pages.
• The first run delivers everything in range once; after that, each run returns only new reviews.
• If a run hits your Maximum cost per run, the cut-off reviews aren't marked as delivered, so they come out in the next run.
• To start over (e.g. a full re-export), delete the SEEN_<marketplace> record, or just switch the option off for one run.

Only reviews from the last N days is a moving date window for schedules (e.g. 7), so you never have to edit a fixed date again. Combine it with Star ratings 1,2,3 for a daily critical-review alert.

Use case	Settings
Daily alert on new 1–3★ reviews	Only new reviews on, Star ratings 1,2,3, schedule daily
Weekly report of all new reviews	Only new reviews on, schedule weekly
Rolling 30-day export	Only reviews from the last N days = 30
One-off full history export	defaults, Max pages up to 400

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📥 Input example

{
  "mode": "scrape",
  "marketplaces": ["US", "DE", "UK", "JP"],
  "maxPagesPerMarketplace": 30,
  "stars": [1, 2, 3],
  "onlyNewReviews": true,
  "reviewsFromDaysAgo": 30,
  "fetchOrderId": true,
  "accountEU": "Spigen EU"
}

📤 Output columns

Column	Example	Meaning
ASIN	B0G7RYP439	Child ASIN
Created Date	2026-10-15	Review date (yyyy-mm-dd)
Has Photo	Y / N	Review has photos (when photo fetch is on)
Reviewer	Jane D.	Public reviewer name
Review Ratings	2	Stars given
Review Title	Stopped sticking after a week	Title
Review Text	…	Review text
Country	US	Marketplace: US, DE, IT, FR, ES, UK, JP, IN
Review Link	https://www.amazon.com/gp/customer-reviews/R…	Public review link
Image URL	https://m.media-amazon.com/images/I/…jpg|…	Photo URLs, |-separated
Review ID	R2ABCDEF123456	Amazon review ID (unique key)
Order ID	113-1234567-1234567	Order ID of verified purchases
Product Rating	4.2	Product average rating
Ratings Count	2958	Product total ratings

Building an integration? Set Output field names → camelCase to get asin, createdDate, hasPhoto … instead.

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💰 How much does it cost?

From $3 per 1,000 reviews on the Free plan, $4–6 on paid plans. It's pay-per-event, so platform usage isn't billed on top, and you're charged only for review rows delivered. Expired or missing sessions and failed regions cost nothing beyond the run start.

Your Apify plan	Price per review	Per 1,000 reviews
🎁 Free (try it on your monthly free credit)	$0.003	$3.00
Starter	$0.006	$6.00
Scale	$0.005	$5.00
Business / Platinum / Diamond	$0.004	$4.00

Plus $0.01 per run (browser start).

Examples (Starter plan): a daily incremental run of ~150 new reviews ≈ $0.91, a full export of 1,500 reviews × 4 marketplaces ≈ $36.01, and 🎁 the Free plan's monthly $5 credit covers about 1,600 reviews to test with, every month.

Keep costs predictable: set Maximum cost per run in the run options. The actor stops cleanly when it's reached, and it never bills past it.

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📸 Reviewer photos (optional)

Amazon shows review photos only to signed-in shoppers, and that's a different login from Seller Central. To fill Has Photo / Image URL:

1. Turn on Fetch reviewer photo URLs.
2. Sign in as a shopper on each store site you scrape (e.g. www.amazon.com, www.amazon.de), export with Cookie-Editor, and paste the export(s) into Amazon shopper (storefront) session. Several exports can be merged into one JSON array.

Without a shopper session, every review shows Has Photo = N.

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⚙️ Settings

Setting	Default	Notes
Mode	Scrape	Login once to save sessions, then Scrape
Login mode: minutes to sign in	10	Per region
Max pages per marketplace	30	× page size = up to 1,500 newest reviews per marketplace
Reviews per page	50	25 / 50 / 100
Star ratings	1–5	1,2,3 = critical reviews only
Only reviews on/after	—	Also stops paging early, so runs are faster
Only new reviews (monitoring)	off	Skips (and doesn't bill) reviews delivered by earlier runs
Only reviews from the last N days	—	Moving date window for schedules
ASIN filter	—	Keep only these child ASINs
Pace	MEDIUM	LOW = fastest, HIGH = safest for large or frequent runs. Retries with backoff are always on
Use sessions saved by Login mode	on	Off = only pasted sessions are used
Keep saved sessions fresh	on	Saves Amazon's rotated cookies after each successful region
Session store name	sc-review-sessions	One per brand / seller account

💡 Tips

• Seller Central must be in English (top-right language menu) when you sign in or copy the session. Review dates and reviewer names are read from the English page.
• Schedule it daily with Only new reviews on for a fast incremental export that bills each review once. The saved sessions refresh themselves after every successful run.
• Review IDs (and Order IDs) make the output easy to deduplicate and append into an existing sheet.

❓ FAQ

Does the actor get my password? In Login mode you type it into Seller Central's own page through the Live View, like in any browser. The actor passes your keystrokes straight to the page and never stores or logs them. Only the resulting login cookies are saved, in your own account. With the cookie fallback, no password is involved at all.

Will a daily schedule charge me again for old reviews? Not with Only new reviews on. Already-delivered Review IDs are skipped before anything is billed.

Why did a region return SESSION_EXPIRED? Amazon ended that session (time, sign-out, or a new 2-step check). Run Login mode for that region again.

Can several people / brands use it from one Apify account? Yes. Give each seller account its own Session store name (e.g. brand-a-sessions).

Can one Europe session scrape all EU countries? Yes. DE, IT, FR, ES and UK are switched inside the same Seller Central Europe login.

Is this the same data as Amazon's public review pages? It's what Seller Central's Brand Customer Reviews shows the brand owner, plus Order IDs, which aren't public.

Is it allowed? See Read this first at the top. Amazon's terms don't allow automated access to Seller Central; you run this at your own risk.

🔖 Tags: seller central review export · brand customer reviews · amazon brand registry reviews · amazon review order id · amazon review monitoring · new amazon review alerts · amazon negative review tracker · seller central scraper · amazon eu reviews