Trustpilot Business Review Scraper

Built by John Rippy | johnrippy.link

Scrape Trustpilot business profiles, customer reviews, TrustScores, and rating distributions. Essential for reputation monitoring and competitive analysis.

Why Trustpilot Data is Valuable

Trustpilot is a leading online review platform:

• TrustScore: Official rating from 1-5 based on all reviews
• Verified Reviews: Reviews from confirmed customers
• Global Reach: Businesses and reviews from around the world
• Response Metrics: Track how businesses respond to reviews
• Industry Categories: Filter by business type

Features

• Profile Scraping: Complete business profile data
• Search: Find businesses by name, category, or domain
• Review Extraction: Individual reviews with full details
• Rating Distribution: Star rating breakdown
• Response Tracking: Business reply rates and times
• Category Browsing: Browse top businesses by industry

Use Cases

• Reputation Monitoring: Track your Trustpilot presence
• Competitive Analysis: Compare ratings across competitors
• Lead Generation: Find businesses in target categories
• Customer Insights: Analyze review sentiment and themes
• Vendor Evaluation: Research potential business partners
• Market Research: Industry-wide review analysis

Input Parameters

Parameter	Type	Description
scrapeType	string	Type: business_profile, search, reviews, category
businessUrl	string	Direct Trustpilot business URL
businessDomain	string	Business domain (e.g., 'example.com')
searchTerm	string	Business name or keyword to search
category	string	Browse by category (electronics, software, etc.)
location	string	Filter by country or location
minRating	number	Minimum TrustScore (1.0-5.0)
includeReviews	boolean	Scrape individual reviews (default: true)
maxReviewsPerBusiness	number	Max reviews per listing (default: 50)
reviewFilter	string	Filter: all, 5_star, positive, negative
maxResults	number	Maximum businesses (default: 50)
sortBy	string	Sort: relevance, rating, review_count, recent
proxyConfiguration	object	Proxy settings
demoMode	boolean	Return sample data for testing

Output

Business Output

{
  "businessName": "TechCorp Solutions",
  "trustpilotUrl": "https://www.trustpilot.com/review/techcorp.com",
  "domain": "techcorp.com",
  "trustScore": 4.7,
  "rating": "Excellent",
  "reviewCount": 2456,
  "categories": ["Software Company", "IT Services"],
  "location": "United States",
  "description": "Leading software solutions provider",
  "claimedProfile": true,
  "verifiedCompany": true,
  "responseRate": 85,
  "averageResponseTime": "2 days",
  "ratingDistribution": {
    "fiveStar": 1892,
    "fourStar": 312,
    "threeStar": 125,
    "twoStar": 67,
    "oneStar": 60
  },
  "reviews": [
    {
      "reviewId": "tr123456",
      "rating": 5,
      "title": "Excellent service!",
      "text": "Their support team was incredibly helpful...",
      "author": "John S.",
      "location": "United States",
      "date": "December 15, 2024",
      "dateOfExperience": "December 2024",
      "verified": true,
      "useful": 12,
      "reply": {
        "text": "Thank you for your feedback!",
        "date": "December 16, 2024"
      }
    }
  ],
  "scrapedAt": "2024-12-21T10:30:00.000Z"
}

Example Usage

Scrape Single Business

{
  "scrapeType": "business_profile",
  "businessDomain": "example.com",
  "includeReviews": true,
  "maxReviewsPerBusiness": 100
}

Search for Software Companies

{
  "scrapeType": "search",
  "searchTerm": "software",
  "category": "software",
  "minRating": 4.0,
  "maxResults": 50
}

Browse Top Electronics Companies

{
  "scrapeType": "category",
  "category": "electronics",
  "sortBy": "rating",
  "maxResults": 100
}

Scrape Negative Reviews Only

{
  "scrapeType": "reviews",
  "businessDomain": "competitor.com",
  "reviewFilter": "negative",
  "maxReviewsPerBusiness": 200
}

Pricing

This actor uses pay-per-event pricing:

Event	Description	Price
apify-actor-start	Base cost per run	$0.10
business_scraped	Per profile scraped	$0.05
review_scraped	Per review extracted	$0.003

Example costs:

• 50 businesses with 50 reviews each: $0.10 + (50 × $0.05) + (2500 × $0.003) = $10.10
• 100 businesses, no reviews: $0.10 + (100 × $0.05) = $5.10

Rate Limiting & Best Practices

• Built-in delays to respect Trustpilot servers
• Residential proxy recommended for reliability
• Maximum 500 businesses per run
• Reviews limited per business to prevent excessive requests

Categories

Supported categories:

• Software & Technology
• Electronics
• Home Services
• Restaurants & Dining
• Travel & Vacation
• Finance & Banking
• Health & Medical
• Education
• Automotive
• E-commerce

Legal Considerations

• Use data for legitimate business purposes
• Comply with Trustpilot Terms of Service
• Do not use for fake reviews or spam
• Respect robots.txt guidelines

Integration

Export data to:

• Google Sheets
• CSV/Excel
• CRM systems (via webhook)
• Databases (via API)

Support

For issues or feature requests, contact support.

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Built by John Rippy | johnrippy.link

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Keywords

trustpilot scraper, trustpilot reviews api, company reviews, consumer reviews, trustpilot data extraction