Booking.com Reviews Scraper

Scrape guest reviews from any hotel on Booking.com. Extract reviewer names, countries, scores, positive and negative comments, stay dates, room types, traveller types, and more. Supports multiple hotels, pagination, language filtering, and custom sorting.

Features

• Multiple hotels in a single run -- provide a list of Booking.com hotel URLs
• Pagination -- automatically scrapes all reviews up to your specified limit
• Language filtering -- filter reviews by language (English, German, French, Spanish, etc.)
• Sort options -- sort reviews by relevance, newest/oldest first, or highest/lowest scores
• Rich data -- extracts 13+ fields per review including positive/negative text, room type, nights stayed
• Pay per result -- only pay for the reviews you actually scrape
• Export -- download results in JSON, CSV, Excel, or connect via API

Input

Field	Type	Default	Description
hotelUrls	Array of strings	(required)	Booking.com hotel URLs to scrape reviews from
maxReviews	Integer	50	Maximum reviews per hotel (0 = unlimited)
language	String	all	Filter reviews by language code (en, de, fr, es, it, pt, ja, zh, etc.)
sortBy	String	most_relevant	Sort order: most_relevant, newest_first, oldest_first, highest_scores, lowest_scores

How to get hotel URLs

1. Go to Booking.com
2. Search for a hotel or city
3. Click on a hotel to open its page
4. Copy the URL from your browser

The URL should look like: https://www.booking.com/hotel/gb/the-savoy.html

Example input

{
    "hotelUrls": [
        "https://www.booking.com/hotel/gb/the-savoy.html",
        "https://www.booking.com/hotel/us/the-plaza.html"
    ],
    "maxReviews": 50,
    "language": "en",
    "sortBy": "newest_first"
}

Output

Each review is output as a JSON object with the following fields:

Field	Type	Description
hotelName	String	Name of the hotel
hotelUrl	String	Original Booking.com hotel URL
reviewerName	String	Name of the reviewer
reviewerCountry	String	Country of the reviewer
reviewDate	String	When the review was posted (e.g., "March 22, 2026")
score	Number	Review score from 0 to 10
title	String	Review title/headline
positive	String	What the guest liked
negative	String	What the guest disliked
stayDate	String	Month and year of the stay (e.g., "March 2026")
nightsStayed	Integer	Number of nights stayed
roomType	String	Type of room booked
travellerType	String	Solo traveller, Couple, Family, Group, etc.
scrapedAt	String	ISO timestamp when the review was scraped

Example output

{
    "hotelName": "The Savoy",
    "hotelUrl": "https://www.booking.com/hotel/gb/the-savoy.html",
    "reviewerName": "Cohen",
    "reviewerCountry": "United States",
    "reviewDate": "November 12, 2024",
    "score": 10,
    "title": "Exceeded expectations and loved our stay!",
    "positive": "Location. Gorgeous property. Wonderful staff",
    "negative": "",
    "stayDate": "November 2024",
    "nightsStayed": 4,
    "roomType": "Superior Queen Room",
    "travellerType": "Group",
    "scrapedAt": "2026-03-27T04:09:54.188Z"
}

How much does it cost?

The scraper uses a pay-per-result pricing model:

Event	Price
Run started	$0.01 (one-time per run)
Review scraped	$0.003 per review

Example costs:

• 50 reviews from 1 hotel: $0.01 + (50 x $0.003) = $0.16
• 100 reviews from 2 hotels: $0.01 + (100 x $0.003) = $0.31
• 500 reviews from 5 hotels: $0.01 + (500 x $0.003) = $1.51

Platform compute costs are minimal (typically under $0.01 per run) since the scraper uses lightweight HTTP requests to fetch review pages.

Use cases

Hotel market research

Compare guest satisfaction across competing hotels in the same area. Analyze what guests like and dislike about each property to identify competitive advantages.

Sentiment analysis

Feed review data into NLP tools to analyze guest sentiment trends over time. Track how renovations, management changes, or seasonal factors affect reviews.

Travel planning

Collect reviews for hotels you're considering to make informed booking decisions. Filter by language to find reviews from travellers who share your background.

Hospitality benchmarking

Monitor review scores and common complaints across your hotel portfolio. Identify properties that need attention and track improvement over time.

Content creation

Gather authentic guest feedback for travel blogs, hotel comparison sites, or recommendation engines.

Supported URL formats

The scraper accepts standard Booking.com hotel URLs:

https://www.booking.com/hotel/gb/the-savoy.html
https://www.booking.com/hotel/us/the-plaza.html
https://www.booking.com/hotel/fr/hotel-le-bristol-paris.html
https://www.booking.com/hotel/it/hassler-roma.html?aid=12345&label=test
https://www.booking.com/hotel/fr/hotel-le-bristol-paris.en-gb.html

The scraper extracts the country code and hotel identifier from the URL path. Query parameters and language suffixes are handled automatically.

Language codes

Common language filter values:

Code	Language
all	All languages (default)
en	English
de	German
fr	French
es	Spanish
it	Italian
pt	Portuguese
ja	Japanese
zh	Chinese
ko	Korean
ru	Russian
ar	Arabic
nl	Dutch
pl	Polish
sv	Swedish

Tips

• Start small: Test with maxReviews: 10 to verify the data format meets your needs before running larger scrapes.
• Use language filter: If you only need English reviews, set language: "en" to skip reviews in other languages and reduce run time.
• Sort by newest: Use sortBy: "newest_first" to get the most recent reviews first. Useful for monitoring.
• Multiple hotels: You can scrape reviews from multiple hotels in a single run. The scraper processes them sequentially.
• URL format: Make sure your URLs follow the pattern https://www.booking.com/hotel/{country_code}/{hotel-slug}.html.

Integrations

Connect Booking.com Reviews Scraper with your existing tools:

• Google Sheets -- automatically export reviews to a spreadsheet
• Slack -- get notified when new reviews are scraped
• Zapier / Make -- build automated workflows with review data
• API -- access results programmatically via the Apify API
• Webhooks -- trigger actions when a scraping run completes

Limitations

• The scraper extracts reviews from the public Booking.com review pages. Private or removed reviews are not accessible.
• Review dates show month and year of the stay, not the exact check-in/check-out dates.
• The hotel name is derived from the URL slug. In rare cases, it may differ slightly from the official hotel name on Booking.com.
• Very high-volume scraping (thousands of reviews per hotel) may encounter rate limiting. The scraper includes polite delays between page requests.

FAQ

Q: Can I scrape reviews for any hotel on Booking.com? A: Yes, as long as you have the hotel's Booking.com URL, you can scrape its public reviews.

Q: How many reviews can I scrape? A: There is no hard limit. Set maxReviews to 0 for unlimited. The scraper will paginate through all available reviews.

Q: Can I filter reviews by score? A: Use the sortBy option with highest_scores or lowest_scores to prioritize reviews by score. Combined with maxReviews, this effectively filters by score range.

Q: How fresh is the data? A: Reviews are scraped in real-time from Booking.com. The scrapedAt timestamp shows exactly when each review was collected.

Q: Can I run this on a schedule? A: Yes! Use Apify's scheduling feature to run the scraper daily, weekly, or at any interval to monitor new reviews.

Q: What happens if a hotel URL is invalid? A: The scraper logs a warning and skips invalid URLs. It continues processing the remaining valid URLs in your list.

Q: Do I need a Booking.com account? A: No. The scraper extracts publicly available review data. No login or account is required.

Q: Can I combine this with other Apify actors? A: Absolutely. Use the Booking.com Scraper to find hotel URLs, then feed them into this Reviews Scraper for detailed review data. Chain actors together using Apify's API or integration tools.