Trustpilot Reviews & Company Info Scraper

Get Trustpilot reviews for any company as clean rows: star rating, title, full text, posting and experience dates, language, the reviewer's name and country, verification status, useful votes and the company's public reply. Every company also comes back as one profile row with its TrustScore, total review count, a 1-to-5 star breakdown, categories, description, website, e-mail, phone and address, and how often it replies to negative reviews.

Add companies by website (amazon.com) or by Trustpilot link, filter by star rating, language, date and verified or replied reviews, or find companies by search term or category and get their profiles (and their reviews, if you want them) in the same run.

Use cases

• Reputation monitoring: collect the newest reviews for your brand on a schedule and route 1-star reviews to your support team.
• Competitor analysis: compare TrustScore, rating mix, reply rate and review themes across every company in your market.
• Customer research: read thousands of real customer experiences in one language, or across all of them, for product and service insights.
• Lead generation: build lists of companies in a Trustpilot category with their website, phone, e-mail, address and rating.
• Sentiment and AI training data: export full review text with ratings, dates and languages as JSON or CSV.

Quick Start

{
  "companies": ["www.zooplus.co.uk"],
  "maxReviewsPerCompany": 100
}

This returns the zooplus.co.uk profile row and its 100 newest reviews in all languages. Paste a Trustpilot review link instead of a website to keep the filters you picked on Trustpilot (stars, language, date, order).

Input

Input	Type	Default	Meaning
companies	array	[]	Company websites (amazon.com, www.zooplus.co.uk) or Trustpilot review links (trustpilot.com/review/...).
maxReviewsPerCompany	integer	100	Reviews to collect per company, newest first. 0 returns the profile row only.
stars	array	all	Only these star ratings, for example ["1", "2"].
language	string	all	all, or a two-letter language code such as en, de or fr.
dateRange	string	any time	last30days, last3months, last6months or last12months.
sort	string	recency	recency (newest first) or relevance (Trustpilot's most relevant order).
verifiedOnly	boolean	false	Only reviews Trustpilot marks as verified.
withRepliesOnly	boolean	false	Only reviews the company replied to.
includeCompanyInfo	boolean	true	Add one profile row per company.
searchQueries	array	[]	Find companies by search term, for example pet food.
categories	array	[]	Find companies by Trustpilot category, for example bank or electronics_technology, or paste a category link.
categoryCountry	string	US	Country for category lists, for example GB or DE.
categorySort	string	most_relevant	most_relevant, reviews_count or latest_review.
maxCompaniesPerSearch	integer	20	Companies to return per search term or category.
reviewsForFoundCompanies	boolean	false	Also collect reviews for every company found by search or category.
maxItems	integer	1000	Upper limit on rows for the whole run (profile rows plus reviews).

Example queries

• {"companies": ["www.amazon.com"], "stars": ["1"], "language": "en", "maxReviewsPerCompany": 200}: the 200 newest 1-star English reviews of Amazon.
• {"companies": ["https://www.trustpilot.com/review/chewy.com?date=last30days"], "maxReviewsPerCompany": 500}: everything posted about Chewy in the last 30 days, up to 500 reviews.
• {"companies": ["www.booking.com", "www.expedia.com"], "maxReviewsPerCompany": 0}: two profile rows only, for a quick TrustScore comparison.
• {"categories": ["bank"], "categoryCountry": "GB", "categorySort": "reviews_count", "maxCompaniesPerSearch": 50}: the 50 most-reviewed UK banks with contact details.
• {"searchQueries": ["pet food"], "maxCompaniesPerSearch": 5, "reviewsForFoundCompanies": true, "maxReviewsPerCompany": 50}: five pet food companies and 50 reviews each.

What it returns

The dataset has two kinds of rows that share one set of columns, so a table or CSV export lines up. type tells them apart; fields that do not apply to a row are null.

Review rows (type: "review"):

Field	Meaning
reviewId, reviewUrl	Trustpilot review id and link.
rating, title, text	Star rating (1-5), title and full review text.
language	Two-letter language code of the review.
publishedAt, experiencedAt, updatedAt	When it was posted, the date of the experience, and the last edit if any (UTC).
likes	Useful votes.
isVerified, verificationLevel, reviewSource	Verification status and how the review was collected (for example organic or invited).
reviewerName, reviewerId, reviewerProfileUrl, reviewerCountry, reviewerReviewCount, reviewerImageUrl	The reviewer as Trustpilot shows them.
replyText, replyPublishedAt	The company's public reply, if any.
companyId, companyDomain, companyName, companyUrl	The company reviewed.

Company rows (type: "company"):

Field	Meaning
companyId, companyDomain, companyName, companyUrl	Trustpilot business id, its Trustpilot name (the website domain), display name and review page.
website	The company's website.
trustScore, stars	TrustScore (1-5) and the star rating shown.
reviewCount, reviewsLast12Months	Total reviews, and reviews in the last 12 months.
ratingDistribution	Reviews per star rating, keys 1 to 5.
categories, primaryCategory	Trustpilot categories.
description	The company's description on Trustpilot.
email, phone, address, city, zipCode, country, countryCode	Contact details as listed.
isClaimed, claimedAt, isClosed	Profile status.
replyRate, averageDaysToReply	Share of negative reviews the company replied to, and its typical reply time.
logoUrl	Logo or site image.
source, searchQuery, searchRank	company page, search or category; the search term or category that found it, and its position there.

Every row also has scrapedAt (collection time, UTC). Company rows found by search or category carry the fields Trustpilot shows in its lists (name, TrustScore, review count, categories, website and contact details); the star breakdown, description and reply rate come with the company's own profile row.

The run summary (OUTPUT) lists each company with the number of reviews matching your filters, how many were returned and any error, each search or category with its total, and the run totals.

Output example

{
  "type": "review",
  "reviewId": "6ad5cf43aa21da5fe6b8f723",
  "reviewUrl": "https://www.trustpilot.com/reviews/6ad5cf43aa21da5fe6b8f723",
  "rating": 5,
  "title": "Have been using Zooplus for many years",
  "text": "Have been using Zooplus for many years, excellent company fast delivery and you know the goods are genuine and straight from the manufacture, not imported from unsafe companies. Wouldn't go anywhere else.",
  "language": "en",
  "publishedAt": "2026-10-19T10:05:23.000Z",
  "experiencedAt": "2026-10-19T00:00:00.000Z",
  "updatedAt": null,
  "likes": 0,
  "isVerified": false,
  "verificationLevel": "invited",
  "reviewSource": "BasicLink",
  "reviewerName": "NancyR",
  "reviewerId": "54afcc700000ff0001a2f680",
  "reviewerProfileUrl": "https://www.trustpilot.com/users/54afcc700000ff0001a2f680",
  "reviewerCountry": "GB",
  "reviewerReviewCount": 23,
  "reviewerImageUrl": null,
  "replyText": "Hello Nancy,\n\nYour loyalty over so many years means a great deal to us. Thank you for continuing to place your trust in zooplus and for such a heartfelt recommendation. We’re delighted to remain your first choice!\n\nTeam zooplus",
  "replyPublishedAt": "2026-10-19T11:41:52.000Z",
  "companyId": "487c8ef0000064000502f071",
  "companyDomain": "www.zooplus.co.uk",
  "companyName": "zooplus.co.uk",
  "companyUrl": "https://www.trustpilot.com/review/www.zooplus.co.uk",
  "website": null,
  "trustScore": null,
  "stars": null,
  "reviewCount": null,
  "reviewsLast12Months": null,
  "ratingDistribution": null,
  "categories": null,
  "primaryCategory": null,
  "description": null,
  "email": null,
  "phone": null,
  "address": null,
  "city": null,
  "zipCode": null,
  "country": null,
  "countryCode": null,
  "isClaimed": null,
  "claimedAt": null,
  "isClosed": null,
  "replyRate": null,
  "averageDaysToReply": null,
  "logoUrl": null,
  "source": null,
  "searchQuery": null,
  "searchRank": null,
  "scrapedAt": "2026-10-20T03:10:00Z"
}

Good to know

• Trustpilot's public pages show up to 200 reviews (10 pages) for any one combination of filters. When you ask for more than 200 reviews, the actor collects them star rating by star rating, and within a star rating language by language, so a large company can return thousands of reviews. The limit is shared across star ratings in proportion to how many reviews each rating has, so the result mirrors the company's real rating mix. In that case the reviews come back grouped by star rating rather than strictly newest first, and each review is returned once.
• With one star rating and one language selected, a company returns at most its 200 newest matching reviews. The run summary marks companies where more reviews matched than could be returned.
• Without a language filter, reviews in all languages are returned (Trustpilot's own site shows only one language by default).
• A website that has no Trustpilot page is reported in the run summary and the run continues with the next company. If nothing at all is collected, the run fails with a clear message instead of finishing with an empty dataset.
• A company found by both a search and a category is returned once.
• Automated access is subject to Trustpilot's terms; use this actor only where you have the necessary permissions and a lawful basis, and handle reviewer names in line with the privacy rules that apply to you.

Price

$0.0005 per row delivered (one review or one company profile), plus $0.005 per run start. The run-start event is charged per GB of memory; the default 1024 MB run is one start event ($0.005). The start is charged even if the run saves no results. Companies and searches that fail are not charged. Platform usage is included in these prices.