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Trustpilot Scraper — 200+ Reviews & Complaint Monitoring

Try for free

Scrape full trustpilot.com review history per company — all languages, business data, reviewer data, replies, and transparency reports. Built-in complaint monitoring flags unanswered low-star reviews (riskLevel: "high") and measures response speed — no LLM cost.

Pricing

Pay per usage

Rating

5.0

(1)

Developer

Black Falcon Data

Actor stats

Bookmarked

Total users

Monthly active users

17 hours ago

Last modified

Categories

Lead generation

Automation

Mode

mode

Optional

What to scrape. reviews = review data (default). searchCompanies = find companies by keyword. categories = browse a Trustpilot category. companyInfo = company profiles only (no reviews).

Type:string

Default:reviews

Options:

reviewssearchCompaniescategoriescompanyInfo

Company Domain

companyDomain

Optional

Company domain as used on Trustpilot, e.g. 'booking.com' or 'www.amazon.com'.

Type:string

Company Name

companyName

Optional

Company name to search for. Resolved automatically to the Trustpilot domain slug.

Type:string

🔗 Start URLs

startUrls

Optional

List of Trustpilot review page URLs, e.g. https://www.trustpilot.com/review/booking.com

Type:string[]

Search Query

searchQuery

Optional

Company search keyword (for searchCompanies mode). E.g. 'car insurance', 'web hosting'.

Type:string

Search Country

searchCountry

Optional

ISO country code for company search results. Default: US.

Type:string

Default:US

Search Max Pages

searchMaxPages

Optional

Max pages of search/category results to fetch (5 results per page). Default: 5.

Type:integer

Minimum:1

Maximum:100

Default:5

Category URL

categoryUrl

Optional

Trustpilot category URL for categories mode. E.g. 'https://www.trustpilot.com/categories/electronics_technology'.

Type:string

💯 Max Results

maxResults

Optional

Maximum reviews to return per company (0 = unlimited). Default: 200. Memory tiers: 1024 MB up to 1,000 results, 2048 MB up to 15,000, 4096 MB above that.

Type:integer

Minimum:0

Default:200

Star Ratings

stars

Optional

Only return reviews with these star ratings. Leave empty for all ratings.

Type:integer[]

Languages

languages

Optional

Filter by review language ISO codes, e.g. ['en', 'de', 'fr']. Leave empty for all languages.

Type:string[]

Date Range

date

Optional

Only return reviews from this time period.

Type:string

Default:

Options:

last30dayslast3monthslast6monthslast12monthsolder

Lookback Days

lookbackDays

Optional

Rolling window: only return reviews published within the last N days. Overrides date range when set. Use with sort=recency for efficient early termination.

Type:integer

Minimum:1

Maximum:365

Topics

topics

Optional

Filter by Trustpilot topic categories. Leave empty for all topics. E.g. ["customer_service", "delivery_service"]

Type:string[]

Verified Reviews Only

verified

Optional

Return only verified reviews.

Type:boolean

Default:false

With Company Reply Only

withReplies

Optional

Return only reviews that have a company reply.

Type:boolean

Default:false

Sort Order

sort

Optional

Review sort order. recency (default) returns the newest reviews first — best for ongoing reputation monitoring and incremental polling. relevance returns Trustpilot's algorithmic top picks first — best for a quick brand sentiment snapshot.

Type:string

Default:recency

Options:

recencyrelevance

Country of Reviewer

countryOfReviewer

Optional

Only return reviews from reviewers in this country. ISO Alpha-2 code, e.g. 'US', 'GB', 'DE'.

Type:string

Search within Reviews

Optional

Keyword search within review text.

Type:string

Include Company Info

includeCompanyInfo

Optional

Include company metadata: trust score, total reviews, star breakdown, categories, website, contact, and AI summary.

Type:boolean

Default:true

Include Product Reviews

includeProductReviews

Optional

Include associated product review data when available. Adds a productReviews array to each review.

Type:boolean

Default:false

Include Transparency Report

includeTransparency

Optional

Fetch the Trustpilot transparency report per company (+1 request). Adds a separate record with reply rate, organic share, flagged review counts, monthly distributions, and verification status. Auto-included in companyInfo mode.

Type:boolean

Default:false

✂️ Description Max Length

descriptionMaxLength

Optional

Truncate review text to N characters. 0 = no truncation.

Type:integer

Minimum:0

Default:0

📦 Compact Output

compact

Optional

Return core review fields only: reviewId, reviewUrl, rating, title, text, dates, reviewer, companyTrustScore. Ideal for AI pipelines and MCP integrations. Overridden by 'fields' if set.

Type:boolean

Default:false

Custom Fields

fields

Optional

Return only these fields. Overrides compact mode. E.g. ["reviewId", "rating", "title", "text", "publishedDate"]. Leave empty for all fields (or use compact for the default subset).

Type:string[]

♻️ Incremental Mode

incrementalMode

Optional

Only return new and changed reviews compared to the previous run. Uses stateKey when provided, otherwise derives one from the target and filters.

Type:boolean

Default:false

🔑 State Key

stateKey

Optional

Optional stable identifier for the tracked search universe. Leave empty to auto-derive a stable identifier from your search inputs — different keyword/location/filter combinations get isolated state automatically.

Type:string

🚫 Skip Reposts

skipReposts

Optional

Exclude reviews detected as reposts of previously seen reviews.

Type:boolean

Default:false

Auth Cookies JSON

authCookiesJson

Optional

Optional Trustpilot consumer auth cookies as JSON. Accepts either the exported envelope with all_cookies or a plain cookie object.

Type:string

Request Delay (ms)

requestDelayMs

Optional

Delay between HTTP requests in milliseconds. Use to reduce rate-limit risk on large runs. Default: 0.

Type:integer

Minimum:0

Maximum:5000

Default:0

🌐 Proxy Configuration

proxyConfiguration

Optional

Configure proxy settings for larger or more reliable runs. Defaults are suitable for most inputs.

Type:object

Default:

{
  "useApifyProxy": false
}

Concurrency Mode

concurrencyMode

Optional

Controls how many browser contexts may be used for larger runs. Pool modes require proxyConfiguration with useApifyProxy:true.

Type:string

Default:single

Options:

singlepool-2pool-5pool-10

🤖 Telegram Bot Token

telegramToken

Optional

Telegram bot token from @BotFather. Required for Telegram notifications.

Type:string

💬 Telegram Chat ID

telegramChatId

Optional

Telegram chat or channel ID where alerts are sent (e.g. "-100123456789" for a private group, or "@yourchannel").

Type:string

🎮 Discord Webhook URL

discordWebhookUrl

Optional

Discord incoming webhook URL. Get one from Server Settings → Integrations → Webhooks.

Type:string

💼 Slack Webhook URL

slackWebhookUrl

Optional

Slack incoming webhook URL. Create at api.slack.com/messaging/webhooks.

Type:string

📱 WhatsApp Phone Number ID

whatsappPhoneNumberId

Optional

WhatsApp Business phone number ID from Meta Business Manager (NOT the phone number itself — the numeric ID shown next to your business number). Free service-conversation messages within 24 hours of last user-initiated contact.

Type:string

🔐 WhatsApp Access Token

whatsappAccessToken

Optional

Meta Cloud API access token with whatsapp_business_messaging scope. Get a permanent token from a system user in Meta Business Manager.

Type:string

📨 WhatsApp Recipient

whatsappTo

Optional

Recipient phone in E.164 format (e.g. +919876543210). Recipient must have messaged your business number within the last 24 hours — outside that window, free-form text is rejected by Meta.

Type:string

🪝 Generic Webhook URL

webhookUrl

Optional

Generic webhook URL that receives a JSON POST with the full review payload + run metadata. Universal escape hatch for n8n / Make / Zapier / your own backend.

Type:string

🔑 Webhook Headers

webhookHeaders

Optional

Optional headers (e.g. {"Authorization": "Bearer xyz"}) sent with the webhook POST.

Type:object

📊 Max Reviews Per Notification

notificationLimit

Optional

Maximum number of reviews included in each notification message (1–20). Excess reviews are still in the dataset; notifications get a summary line.

Type:integer

Minimum:1

Maximum:20

Default:5

🔄 Notify Only New/Updated

notifyOnlyChanges

Optional

When Incremental Mode is on, only send notifications for NEW / UPDATED reviews. Has no effect outside incremental mode.

Type:boolean

Default:false

Exclude empty fields from output

excludeEmptyFields

Optional

Drop null, empty-string, and empty-array fields from each record before push. Smaller payloads for AI agents and dashboards.

Type:boolean

Default:false

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