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buseta/sephora-scraper
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The Sephora Reviews & Questions scraper is designed to extract detailed product information, including reviews and questions/answers, from either individual product or category URLs on Sephora's website. Last Update: Feb 22, 2025

CP

Why is it only returning with 1 review?

Closed
cat_prod opened this issue
10 days ago

There should be about 116 reviews onthe page, did something change recently? Most of my runs have been coming back wiht only 1 review.

buseta avatar

buseta (buseta)

7 days ago

Hello, I could not reproduce the error you're encountering. I have tried with different products and I was able to get all reviews. On your specific run, I can also see that reviews are fetched properly. Could you give me a product link that you could not get reviews for, so I can check in more detail if there is an issue with some products?

CP

cat_prod

7 days ago

This is the product url "https://www.sephora.com/product/root-lift-volumizing-hair-styling-spray-P515323" as you can see from the run only 1 result is returned - it says it's successful because it returned 1 review result. There should prob be 116 of them instead.

You will also find in my history a lot of different attempts on different products that they only returned 1 result.

CP

cat_prod

7 days ago

Actor succeeded with 1 result in the dataset

buseta avatar

buseta (buseta)

7 days ago

Ah I see now! Results in datasets are per product. So, the reason you're getting 1 result is because you're getting result of only 1 product. That 1 result inside includes the column "reviews" which holds the list of all 116 reviews. You can try to see full table or see as JSON to see the reviews in that one product.

CP

cat_prod

5 days ago

oh strange, why is it that when i use residential proxies now it fails?

1"proxy_config": {
2    "useApifyProxy": true,
3    "apifyProxyGroups": [
4        "RESIDENTIAL"
5    ]
6},

something changed it seems ? it used to work well with these settings

buseta avatar

buseta (buseta)

2 days ago

Hey, there was an update with http service provider which caused a bug on the code. Resolved the issue, you can now use proxies just fine as before.

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  • 72% runs succeeded

  • 3.1 days response time

  • Created in Jul 2023

  • Modified 6 hours ago