📱 App Store & Google Play Reviews Scraper (+ Complaint Tags)

Scrape app reviews from the Apple App Store and Google Play in one run. Paste App Store ids or URLs, Google Play package names or URLs, or just app names. You get one clean row per review in the same format for both stores: rating, title, text, app version, date, author, helpful votes, developer reply and country. Every review is also tagged with complaint themes (crash, login, update broke it, billing, performance, bugs, account/data, notifications, ads, UI, customer support), so you can filter thousands of reviews to the ones that matter.

Built for product managers, app developers, ASO and market-research teams, and AI agents · keyless · no browser · cheap per review · structured JSON / CSV / Excel.

⚡ Why this one

• Both stores, one format. Compare your iOS and Android reviews (or a competitor's) side by side, without two tools and two schemas.
• Complaint tags on every review. complaintTags: ["billing_subscription", "update_broke"] and a sentiment from the rating. Add onlyComplaints: true to keep just the problems.
• Free summary row per app: average rating of the scraped reviews, % negative, and the top complaint themes with shares.
• Filters: min/max stars, since a date, newest / most relevant / by rating, any Google Play language, many App Store countries (each App Store country serves up to 500 reviews, so add countries for more).

📋 What you get (per review)

Field	Meaning
store	apple or google-play
appId, appName	App Store id or Google Play package, and the app's name
rating	1-5 stars
title, text	Review title (App Store) and text
version	App version the review was written on
date, author, helpfulVotes	When, by whom, how many found it helpful
developerReply, developerReplyDate	The developer's public answer (Google Play)
country, language	Store country / review language
complaintTags	Complaint themes found in the review
sentiment	negative (1-2★), neutral (3★), positive (4-5★)

Plus one type: "app-summary" row per app (free): app rating and ratings count, reviews scraped, average rating of the scraped reviews, negative share and topComplaints.

📥 Input

Field	Meaning
apps	324684580, https://apps.apple.com/us/app/.../id324684580, com.spotify.music, a Google Play URL, or an app name
maxReviewsPerApp	Up to this many reviews per app (default 100, max 10,000)
sort	newest, most_relevant, rating
countries	App Store countries to read (each up to 500 reviews); Google Play uses the first
language	Google Play review language (en, es, de...)
minRating, maxRating, since	Star and date filters
onlyComplaints	Keep only reviews with a complaint theme or 1-2 stars
includeSummary	Add the free summary row per app (default on)

Example: Spotify on both stores, newest 500 each

{ "apps": ["324684580", "com.spotify.music"], "maxReviewsPerApp": 500 }

Example: only 1-2 star reviews of a competitor since a date

{ "apps": ["com.duolingo"], "maxRating": 2, "since": "2026-09-01", "maxReviewsPerApp": 2000 }

💰 Pricing

Pay per review returned (review event). Summary rows, apps that can't be found and empty results are free.

💡 Use cases

• Product teams: what broke in the last release, straight from users, per version.
• Competitor research: what users hate about a rival app, by theme, on both platforms.
• ASO and support: spot billing and login complaints early; track developer replies.
• AI agents and pipelines: one call returns structured, tagged reviews ready to summarize or route.

🤖 For AI agents / API

One synchronous call returns the rows:

curl -X POST "https://api.apify.com/v2/acts/centorprat~app-reviews-scraper/run-sync-get-dataset-items?token=<YOUR_APIFY_TOKEN>" \
     -H "Content-Type: application/json" -d '{"apps": ["com.spotify.music"], "maxReviewsPerApp": 50, "onlyComplaints": true}'

MCP: https://mcp.apify.com/?tools=actors,docs,centorprat/app-reviews-scraper

❓ FAQ

• How many reviews can I get? Google Play: thousands per app (paginated). App Store: Apple's public review feed serves up to 500 per app per country; add more countries for more reviews.
• Do I need an API key or login? No. It reads the stores' public review data.
• How are complaint tags made? Keyword themes on the title and text (English). They're a fast filter, not a verdict.
• Formats? JSON, CSV, Excel, XML or HTML from the dataset.

🔗 Related actors

• App Store Reviews Analysis - Complaints, Bugs & Bad Updates: a ready problem brief per app (issue themes, the version where complaints spiked, recent vs lifetime rating).