Freshworks Marketplace Category Tracker

Track and monitor apps on the Freshworks Marketplace, the official app store for Freshdesk, Freshservice, Freshsales, Freshchat, Freshcaller, and more. Extract app names, descriptions, ratings, install counts, pricing models, supported products, and direct app links.

What it does

• Browse by product — list all apps for a specific Freshworks product (Freshdesk, Freshservice, Freshsales, etc.)
• Filter by category — narrow down to categories like "AI & Bots", "Ticketing & Automation", "CRM & Sales", and 14 more
• Filter by pricing model — Free, Paid, or In-App Purchase
• Filter by app type — Platform, Native (Built by Freshworks), External, or MCP Server
• Sort by popularity (install count) or newest first
• Returns position ranking, icon URL, app URL, rating, review count, and more

Input

Field	Type	Description	Default
product	select	Freshworks product to scrape	freshdesk
sortBy	select	Sort order: popular or latest	popular
category	select	App category filter (optional)	All
pricingModel	select	free, paid, or in_app_purchase (optional)	All
appType	select	platform, native, external, mcp_server (optional)	All
maxItems	integer	Max apps to return (1–500)	50

Supported Products

Value	Label
freshworks	All Products
freshdesk	Freshdesk
freshdesk_unified_omni	Freshdesk Omni
freshservice_itsm	Freshservice
freshservice_esm	Freshservice for Business Teams
freshservice_msp	Freshservice for MSPs
freshsales_crm	Freshsales
freshworks_crm	Freshsales Suite
freshchat_crm	Freshchat
freshcaller_crm	Freshcaller

Example Input

{
  "product": "freshdesk",
  "sortBy": "popular",
  "category": "158",
  "pricingModel": "free",
  "maxItems": 50
}

Output

Each record represents one app in the marketplace:

Field	Type	Description
rankInProduct	integer	Position in the sorted result list
slug	string	Internal app identifier (slug)
name	string	Display name of the app
description	string	Short description / overview
supportedProducts	array	Freshworks products the app supports
pricingModel	string	free, paid, or in_app_purchase
appType	string	native, platform, external, or mcp_server
rating	float	Average user rating (1–5)
reviewCount	integer	Total number of ratings
installCount	integer	Total installs
categories	array	App categories
publishedAt	string	ISO-8601 publish date
iconUrl	string	App icon image URL (CDN hosted)
appUrl	string	Direct link to the app page on Freshworks Marketplace
scrapedAt	string	ISO-8601 scrape timestamp

Example Output Record

{
  "rankInProduct": 1,
  "slug": "slack_v2",
  "name": "Slack",
  "description": "Improve collaboration between your agents and internal teams through real time Slack notifications",
  "supportedProducts": ["Freshdesk", "Freshdesk Omni"],
  "pricingModel": "free",
  "appType": "native",
  "rating": 3.2,
  "reviewCount": 99,
  "installCount": 5973,
  "categories": ["Ticketing & Automation", "Chat, Video & Telephony"],
  "publishedAt": "2016-03-22T17:42:05",
  "iconUrl": "https://d3h0owdjgzys62.cloudfront.net/images/83/live_cover_art/thumb2x/Slack_RGB.png",
  "appUrl": "https://www.freshworks.com/apps/slack_v2/",
  "scrapedAt": "2026-05-20T10:00:00+00:00"
}

Use cases

• Market research — identify the most popular integrations for a Freshworks product
• Competitive intelligence — track competitor apps and their ratings over time
• Category analysis — find all free apps in a specific category like "AI & Bots"
• Partnership discovery — find high-rated integration partners for Freshdesk or Freshservice
• App tracking — monitor install counts and ratings for specific apps

FAQ

Do I need a Freshworks account? No. The Freshworks Marketplace is publicly accessible and no credentials are required.

How many apps are available? Freshdesk alone has 690+ apps. Other products have 100–300+ apps each.

Is the data real-time? The actor fetches live data directly from the Freshworks Marketplace API on each run.

Can I filter by multiple categories? Currently one category filter is applied per run. Run multiple times with different categories to cover multiple.

What does rankInProduct mean? It's the position in the sorted result list for the given product/sort combination. rankInProduct=1 means the app appeared first in results when sorted by popularity (or latest).

Are install counts and ratings accurate? Yes — they come directly from the official Freshworks Marketplace API and reflect live data.

Data Source

Data is fetched from the public Freshworks Marketplace REST API (https://www.freshworks.com/apps/api/), which is the same API used by the official marketplace website. No authentication is required.