Freshworks Marketplace Scraper

Scrape apps from the Freshworks Marketplace — the official hub for integrations and extensions for Freshdesk, Freshservice, Freshsales, Freshchat, and more. Extract app names, developers, descriptions, ratings, install counts, pricing models, and supported products.

What it does

• Scrapes app listings from the Freshworks Marketplace website
• Fetches full app detail pages including description, rating, install count, and developer info
• Supports three modes: keyword search, product-based filtering, and direct slug lookup
• Works without any authentication, cookies, or proxy

Input

Field	Type	Required	Default	Description
mode	Select	Yes	search	How to find apps: search, byProduct, or bySlug
searchQuery	String	For search	—	Keyword to match against app name and description
product	Select	For byProduct	—	Freshworks product to filter by
appSlugs	Array	For bySlug	—	URL slugs of specific apps (e.g., slack_v2)
pricingModel	Select	No	All	Filter by pricing: Free, Paid, Freemium, or All
maxItems	Integer	No	100	Maximum number of apps to return (1–500)

Modes

Mode	Description	Required input
search	Returns all apps whose name or description match a keyword	searchQuery
byProduct	Returns apps that support a specific Freshworks product	product
bySlug	Fetches specific app(s) by their URL slug	appSlugs

Example inputs

Search for helpdesk apps:

{
  "mode": "search",
  "searchQuery": "helpdesk",
  "maxItems": 50
}

Apps for Freshservice:

{
  "mode": "byProduct",
  "product": "Freshservice",
  "maxItems": 50
}

Specific apps:

{
  "mode": "bySlug",
  "appSlugs": ["slack_v2", "google_calendar", "atlassian_jira_plus"]
}

Output

Each record represents one Freshworks Marketplace app. Example record:

{
  "slug": "atlassian_jira_plus",
  "name": "Atlassian Jira Plus",
  "shortDescription": "Sync Freshdesk tickets with Jira issues for streamlined collaboration",
  "description": "Seamlessly integrate Freshdesk with Jira (Cloud and on-premise)...",
  "developerName": "Freshworks",
  "pricingModel": "Free",
  "installCount": 3465,
  "installCountDisplay": "3.4k",
  "rating": 3.9,
  "reviewCount": 870,
  "supportedProducts": ["Freshdesk", "Freshdesk Omni"],
  "appCategories": ["Ticketing & Automation", "Administrative & Project Management"],
  "iconUrl": "https://d3h0owdjgzys62.cloudfront.net/images/6567/live_cover_art/thumb2x/icon.png",
  "appUrl": "https://www.freshworks.com/apps/atlassian_jira_plus/",
  "publishedAt": "2026-04-06T04:44:33",
  "scrapedAt": "2026-05-20T12:00:00+00:00"
}

Output fields

Field	Type	Description
slug	String	URL slug of the app (unique identifier)
name	String	Display name of the app
shortDescription	String	One-line description from the app listing
description	String	Full description from the app detail page
developerName	String	Name of the app publisher/developer
pricingModel	String	Free, Paid, or Freemium
installCount	Integer	Numeric install count
installCountDisplay	String	Human-readable install count (e.g., 5.2k)
rating	Float	Average star rating
reviewCount	Integer	Number of ratings/reviews
supportedProducts	Array	Freshworks products this app supports
appCategories	Array	Marketplace categories
iconUrl	String	URL to the app's icon/cover art
appUrl	String	Full URL to the app's Marketplace page
publishedAt	String	ISO-8601 timestamp when the app was published
scrapedAt	String	ISO-8601 timestamp when data was scraped

Supported Freshworks products

Freshdesk, Freshdesk Omni, Freshservice, Freshservice for Business Teams, Freshservice for MSPs, Freshsales, Freshsales Suite, Freshchat, Freshcaller, Freshmarketer, Customer Service Suite

Use cases

• Competitive analysis: See all apps for a specific Freshworks product in one dataset
• Developer research: Discover what categories and products are most popular on the marketplace
• Partner discovery: Find integration partners for your Freshworks setup
• Market monitoring: Track pricing models and install counts over time

Limitations

• The Freshworks Marketplace website renders most content server-side via Nuxt SSR; some dynamic content requires a second page load
• Install counts are displayed as abbreviated values (e.g., "9.3k") on listing pages; exact counts are extracted from the detail page's embedded data
• The marketplace does not expose all apps on a single page — this scraper collects apps listed on the main page and product-specific pages (approximately 50–80 unique apps total)
• Rating and review count data is sourced from the embedded server-side data on each app's detail page

Data source

Data is scraped from the public Freshworks Marketplace website. No authentication, cookies, or proxy is required.