Trustpilot Review Scraper

Extract reviews from Trustpilot for any company — get review text, star ratings, reviewer details, verification status, company replies, and trust scores.

What is Trustpilot Review Scraper?

A fast and free tool that extracts review data from Trustpilot. Provide company review page URLs and get structured data for each review including ratings, reviewer information, dates, and company responses.

Perfect for competitive analysis, reputation monitoring, customer sentiment research, and lead generation.

What data can you extract?

Review details:

• Review title and full text
• Star rating (1-5)
• Published date, experience date, updated date
• Language, likes/useful count, source
• Direct review URL

Reviewer info:

• Reviewer name, country, and ID
• Total reviews by this reviewer
• Verification status and level

Company response:

• Reply text and date (when available)

Business info:

• Company name, domain, and Trustpilot ID
• Trust score and total review count
• Website URL

Input

Company URLs

Provide Trustpilot company review page URLs. Go to trustpilot.com, search for a company, and copy the URL.

Example: https://www.trustpilot.com/review/amazon.com

Options

Field	Type	Default	Description
startUrls	array	—	Trustpilot company review page URLs (required)
maxReviews	integer	100	Max reviews per company (up to 200)
filterStars	string	All	Filter by star rating (1-5)
filterLanguage	string	"all"	Filter by language (ISO code, e.g. "en", "de")
onlyVerified	boolean	false	Only include verified purchase reviews
onlyWithReplies	boolean	false	Only include reviews with company replies

At least one URL must be provided in startUrls.

Output

Each item in the dataset represents one review:

{
    "businessName": "Notion",
    "businessDomain": "notion.so",
    "businessId": "5bdd0af10000ff0004ee214a",
    "trustScore": 3.2,
    "totalReviews": 1842,
    "businessUrl": "http://www.notion.so",
    "reviewId": "65a1b2c3d4e5f6a7b8c9d0e1",
    "reviewUrl": "https://www.trustpilot.com/reviews/65a1b2c3d4e5f6a7b8c9d0e1",
    "title": "Great productivity tool",
    "text": "Notion has transformed how our team manages projects...",
    "rating": 5,
    "language": "en",
    "authorName": "John D.",
    "authorId": "5f1234567890abcdef123456",
    "authorCountry": "US",
    "authorReviewCount": 12,
    "isVerified": false,
    "verificationLevel": "not-verified",
    "publishedDate": "2025-01-12T14:30:00.000Z",
    "experiencedDate": "2025-01-10T00:00:00.000Z",
    "updatedDate": null,
    "replyText": null,
    "replyDate": null,
    "likes": 3,
    "source": "Organic",
    "reviewsOnSameDomain": 1,
    "scrapedAt": "2025-03-16T12:00:00.000000+00:00"
}

Output Fields

Field	Type	Description
businessName	string	Company display name
businessDomain	string	Domain name on Trustpilot
businessId	string	Trustpilot business unit ID
trustScore	number	Company trust score (1.0-5.0)
totalReviews	integer	Total review count for the company
businessUrl	string	Company website URL
reviewId	string	Unique review identifier
reviewUrl	string	Direct link to the review
title	string	Review title/headline
text	string	Full review text
rating	integer	Star rating (1-5)
language	string	Detected review language (ISO code)
authorName	string	Reviewer display name
authorId	string	Reviewer Trustpilot ID
authorCountry	string/null	Reviewer country code (e.g. "US", "GB")
authorReviewCount	integer	Total reviews by this reviewer
isVerified	boolean	Whether purchase was verified
verificationLevel	string	Verification level detail
publishedDate	string	When the review was published (ISO 8601)
experiencedDate	string	When the experience occurred (ISO 8601)
updatedDate	string/null	When review was last updated, if ever
replyText	string/null	Company reply text
replyDate	string/null	When company replied (ISO 8601)
likes	integer	Number of "useful" votes
source	string	Review source (e.g. "Organic")
reviewsOnSameDomain	integer	Reviewer's review count for this company
scrapedAt	string	When the data was scraped (ISO 8601)

How to use

Quick start

1. Go to Trustpilot and find a company
2. Copy the URL (e.g. https://www.trustpilot.com/review/amazon.com)
3. Paste into the Company URLs field
4. Click Save & Start

Filter by rating

1. Add company URLs
2. Set Filter by Stars to your desired rating
3. This filters reviews server-side for accurate results

Multiple companies

Add multiple URLs to scrape reviews from several companies in a single run. Each company is processed sequentially with rate limiting.

Limitations

• Maximum 200 reviews per company: Trustpilot limits unauthenticated access to 10 pages (20 reviews per page)
• Sort order: Reviews are always returned in recency order (newest first)
• Star filtering: When filtering by stars, the 200-review limit applies to the filtered set

Frequently Asked Questions

How many reviews can I extract?

Up to 200 reviews per company per run. This is a Trustpilot platform limitation for unauthenticated access. You can extract more by filtering different star ratings in separate runs.

Can I filter reviews by star rating?

Yes. Use the Filter by Stars dropdown to select a specific star rating. This filter is applied server-side, so you get up to 200 reviews of that specific rating.

Can I filter by language?

Yes. Enter a language ISO code (e.g. "en" for English, "de" for German, "fr" for French) in the Filter Language field. Use "all" for all languages.

Why are some fields null?

• replyText and replyDate are null when the company hasn't replied to the review
• updatedDate is null when the review has never been edited
• authorCountry may be null if the reviewer hasn't set their location

Can I scrape multiple companies at once?

Yes. Add multiple URLs to the Company URLs field. Each company is processed in sequence with appropriate delays.

Does this require a proxy?

No. This scraper works without any proxy or authentication. Trustpilot review pages are publicly accessible.

Is it legal to scrape Trustpilot reviews?

Trustpilot review pages are publicly accessible. Scraping public data is generally legal, but consult legal counsel for your specific use case and jurisdiction.