Trustpilot Reviews Scraper

Scrape company reviews and ratings from Trustpilot. Extract reviewer names, ratings, review text, dates, company responses, sentiment analysis, and aggregate statistics. Filter by rating, language, date range, and verified purchase status.

Features

• Company Reviews: Extract all reviews for any company on Trustpilot
• Company Summary: Get aggregate stats including rating, total reviews, and rating distribution
• Sentiment Analysis: Automatic positive/neutral/negative classification
• Rating Filters: Filter reviews by minimum/maximum star rating
• Verified Filter: Only scrape verified purchase reviews
• Language Filter: Filter reviews by language (en, de, es, fr, etc.)
• Date Range Filter: Only get reviews within a specific time period
• Company Replies: Optionally include business responses to reviews
• Pagination Handling: Automatically handles pagination for companies with thousands of reviews
• Fast HTTP Scraping: Uses Cheerio for speed, no browser overhead

Pricing

$4/month - Unlimited reviews, unlimited companies

• Free trial: 3 days to test the actor
• Free tier: 100 reviews maximum for non-subscribers

Cost Examples

Use Case	Cost
Monitor 5 companies daily	$4/month
One-time competitor analysis	Free (trial)
Ongoing reputation tracking	$4/month

Input

Field	Type	Description	Default
companyUrls	Array	Trustpilot company URLs to scrape	Required
maxReviewsPerCompany	Integer	Max reviews per company (0 = unlimited)	100
includeReplies	Boolean	Include company responses	true
includeCompanySummary	Boolean	Output company summary record	true
includeSentiment	Boolean	Add sentiment analysis to reviews	false
minRating	Integer (1-5)	Only reviews with this rating or higher	-
maxRating	Integer (1-5)	Only reviews with this rating or lower	-
filterByVerified	Boolean	Only verified purchase reviews	false
languageFilter	String	Filter by language code (e.g., "en", "de", "es")	-
minDate	String	Only reviews from this date onwards (YYYY-MM-DD)	-
maxDate	String	Only reviews up to this date (YYYY-MM-DD)	-

Example Input

{
    "companyUrls": [
        { "url": "https://www.trustpilot.com/review/amazon.com" },
        { "url": "https://www.trustpilot.com/review/netflix.com" }
    ],
    "maxReviewsPerCompany": 100,
    "includeReplies": true,
    "includeCompanySummary": true,
    "includeSentiment": true,
    "minRating": 1,
    "maxRating": 5,
    "filterByVerified": false,
    "languageFilter": "en",
    "minDate": "2025-01-01",
    "maxDate": "2025-12-31"
}

You can also just pass domain names:

{
    "companyUrls": ["amazon.com", "netflix.com"]
}

Output

Review Record

{
    "id": "6789abc123",
    "url": "https://www.trustpilot.com/reviews/6789abc123",
    "companyName": "Amazon",
    "companyUrl": "https://www.trustpilot.com/review/amazon.com",
    "companyDomain": "amazon.com",
    "rating": 5,
    "title": "Excellent service",
    "text": "Fast delivery and great customer support...",
    "sentiment": "positive",
    "date": "2026-01-20T00:00:00.000Z",
    "reviewerName": "John D.",
    "reviewerLocation": "United States",
    "hasReply": true,
    "replyText": "Thank you for your feedback!",
    "replyDate": "2026-01-21T00:00:00.000Z",
    "isVerified": true,
    "experienceDate": "2026-01-15T00:00:00.000Z",
    "scrapedAt": "2026-01-26T12:00:00.000Z"
}

Company Summary Record

{
    "_type": "summary",
    "name": "Amazon",
    "domain": "amazon.com",
    "url": "https://www.trustpilot.com/review/amazon.com",
    "overallRating": 1.7,
    "totalReviews": 43249,
    "ratingDistribution": {
        "star1": 28000,
        "star1Percent": 65,
        "star2": 2500,
        "star2Percent": 6,
        "star3": 2000,
        "star3Percent": 5,
        "star4": 3000,
        "star4Percent": 7,
        "star5": 7749,
        "star5Percent": 18
    },
    "category": "Electronics & Technology",
    "isClaimed": true,
    "scrapedAt": "2026-01-26T12:00:00.000Z"
}

Use Cases

• Reputation Monitoring: Track your company's reviews over time
• Competitor Analysis: Compare review sentiment across competitors
• Market Research: Analyze customer feedback trends in your industry
• Lead Generation: Find companies with poor reviews (potential customers for your service)
• Sentiment Analysis: Built-in sentiment classification or feed into custom NLP pipelines

Tips for Best Results

1. Start small: Test with maxReviewsPerCompany: 10 first
2. Use verified filter: For higher quality data, set filterByVerified: true
3. Language-specific analysis: Use languageFilter for regional insights (e.g., "en" for English)
4. Recent reviews only: Use minDate: "2025-01-01" to get only recent feedback
5. Historical analysis: Use minDate and maxDate together to analyze a specific time period
6. Negative reviews: Set maxRating: 2 to focus on complaints and pain points

Technical Notes

• Trustpilot reviews are public and don't require authentication
• Reviews are extracted from JSON-LD structured data when available (faster and more reliable)
• Falls back to HTML parsing when JSON-LD is incomplete
• Respects rate limits with automatic retries and 1-3 second delays
• Optimized for 256MB memory - cost-effective for high-volume scraping

Legal Notice

This actor scrapes publicly available data from Trustpilot. Users are responsible for ensuring their use complies with:

• Applicable laws in their jurisdiction
• Trustpilot's Terms of Service
• Any data protection regulations (GDPR, CCPA, etc.)

The developer provides this tool for legitimate business purposes such as reputation monitoring and market research.