Trustpilot Reviews Scraper ⭐

Scrape Trustpilot business reviews at scale — clean and structured.

Give it a company domain, a name to search, or a Trustpilot URL, and get back every review — rating, title, full text, date, reviewer and the company's reply — plus the business profile (TrustScore, total reviews, category and contact). Ideal for reputation monitoring, competitor analysis, review research and customer-insight workflows. No code required.

---

⚡ At a glance

⭐ Full reviews	Rating, title, text, date, reviewer, verification
💬 Company replies	The business's response to each review
🏢 Business profile	TrustScore, review count, category, contact
🔎 Find by name	Search Trustpilot by company name
🌍 Any business	Scrape any company on Trustpilot
📦 Bulk	Many businesses in one run
💾 Export	Excel, CSV, JSON or API

---

📌 Why this Actor?

• ⭐ Complete review data — rating (1–5), title, full text, date published, date of experience, likes, language, verification status and reviewer name & country.
• 💬 Company replies included — see how each business responds to feedback.
• 🏢 Business intelligence — TrustScore, total review count, categories, website and contact details for every business.
• 🔎 Search built in — don't know the exact domain? Search by company name and the Actor finds it.
• 📈 Reputation tracking — schedule runs to monitor rating and sentiment over time.

---

✨ What you get (data fields)

⭐ Review

Field	Description
rating	Review rating (1–5)
title	Review title
text	Full review text
publishedDate	When the review was posted
experiencedDate	Date of the experience
isVerified	Whether the review is verified
consumerName	Reviewer name
consumerCountry	Reviewer country
likes	Number of likes
companyReply / companyReplyDate	The business's reply
reviewUrl	Direct link to the review

🏢 Business

Field	Description
businessName	Company name
businessDomain	Domain on Trustpilot
trustScore	Overall TrustScore (0–5)
totalReviews	Total number of reviews
categories	Business categories
websiteUrl	Company website
businessEmail / businessPhone	Contact details, when public
profileUrl	Trustpilot profile URL

---

🚀 Quick start

1. Click Try for free / Start.
2. Add Business domains (e.g. www.booking.com) or Search by company name.
3. Set Max reviews per business (e.g. 100).
4. Click Save & Start, then export from the Dataset tab.

💡 Tip: Not sure of the exact domain? Use Search by company name and the Actor finds the business for you.

---

🎯 Use cases

Use case	What it delivers
🛡️ Reputation monitoring	Track a brand's rating, new reviews and replies over time.
🔍 Competitor analysis	Compare TrustScores and read competitors' reviews.
📊 Customer insight & VoC	Mine review text for themes, complaints and praise.
🤖 AI / sentiment analysis	Feed clean review text into LLMs or sentiment models.
📣 Marketing & social proof	Collect verified positive reviews for campaigns.
⭐ Product & service research	Evaluate vendors and services before buying.

---

⚙️ Input reference

Input	Type	Default	Description
Business domains	list	sample	Domains to scrape (e.g. amazon.com).
Search by company name	list	—	Company names to find on Trustpilot.
Trustpilot review URLs	list	—	Paste review page URLs directly.
Max reviews per business	number	100	0 = all reviews.
Proxy country	select	US	Residential proxy country.
Proxy configuration	object	Residential	Residential proxies are required and set by default.

📥 Example input

{
  "businesses": ["www.booking.com", "amazon.com"],
  "maxReviewsPerBusiness": 200,
  "country": "US"
}

---

📤 Example output

{
  "businessName": "Booking.com",
  "businessDomain": "www.booking.com",
  "trustScore": 1.5,
  "totalReviews": 122307,
  "categories": ["Travel Aggregator", "Hotel"],
  "rating": 1,
  "title": "Do not book flights",
  "text": "Booked a flight through booking.com, money came out of my account but…",
  "publishedDate": "2026-07-25T08:25:02.000Z",
  "experiencedDate": "2026-07-21T00:00:00.000Z",
  "isVerified": false,
  "consumerName": "Camilla M.",
  "consumerCountry": "GB",
  "companyReply": null,
  "reviewUrl": "https://www.trustpilot.com/reviews/6a6456be34ca851496ac16ef"
}

---

💡 Tips & best practices

• ✅ Use the exact domain as it appears on Trustpilot (www.booking.com, not booking.com) for a direct match — or use search.
• ✅ Cap maxReviewsPerBusiness to control run size; popular businesses have tens of thousands of reviews.
• ✅ Scrape competitors together in one run for side-by-side comparison.
• ✅ Schedule it to monitor reputation and new reviews over time.
• ✅ Analyse rating + text for sentiment and recurring themes.

---

❓ FAQ

Can I get the company's replies? Yes — companyReply contains the business's response when one exists.

Can I search by company name? Yes — add names under Search by company name and matching businesses are scraped.

How many reviews can I get? As many as the business has. Set Max reviews per business to 0 for all.

Why are residential proxies required? Trustpilot only serves its pages to genuine visitors, so residential proxies (the default) are needed for reliable collection.

In what format is the data? Structured JSON by default, exportable to CSV, Excel, HTML or via API.

---

📊 Output & integrations

Results are stored in a standard Apify dataset — preview as a table, export to JSON, CSV, Excel, HTML, pull via the API, or push to Google Sheets, Make, Zapier and more.

---

⚖️ Legal & responsible use

This Actor collects publicly available review information for legitimate research, monitoring and analysis.

• Review content and trademarks remain the property of their owners and Trustpilot — respect copyright and terms of service.
• Any personal data (e.g. reviewer names) requires a lawful basis for processing — ensure you have one and honour opt-out requests.
• You are responsible for how you use the collected data.

---

🛟 Support

Found a bug, need an extra field, or want a tweak? Open an issue on the Actor's Issues tab.

Happy reviewing! ⭐