Public Help Center & FAQ Answerability Snapshot Agent

Turn a public help center, FAQ, docs, or support page into a compact answerability snapshot for AI agents, support teams, SEO reviewers, and customer-success workflows.

The Actor fetches only the supplied public page, parses visible HTML, and reports whether users or AI agents can self-serve answers from the page.

What It Detects

• FAQ or question-style headings.
• Topic/category navigation hints.
• Help center type such as FAQ, docs, support, knowledge base, or help center.
• Search input presence.
• Contact or ticket escalation paths.
• Last-updated, version, modified, or visible freshness hints.
• Optional focus-topic matches.
• Risk labels, missing fields, diagnostics, evidence URLs, and a stable helpCenterHash.

Safety Boundary

• Public HTTP/HTTPS pages only.
• No browser rendering, login, cookies, form submission, private APIs, or whole-site crawling.
• Rejects credentials, path parameters, query strings, fragments, localhost, .local, private/non-global IPs, sensitive account paths, and token-like path segments.
• HTML/text response size is capped at 3 MB, including gzip decompression.
• Discovered links are sanitized and not fetched.

Pricing Intent

Pricing model: PAY_PER_EVENT

• apify-actor-start: minimum run-start event.
• useful-help-center-answerability-result: charged only for useful public help-center snapshots that are new or changed.

Error, unsupported URL, unchanged, focus-miss, low-evidence, and low-completeness records should not charge the useful event. Do not configure apify-default-dataset-item.

Example Input

{
  "urls": ["https://help.apify.com/"],
  "focusTopics": ["billing", "API"],
  "requestTimeoutSecs": 20
}

Example Output Shape

{
  "status": "ok",
  "normalizedUrl": "https://example.com/help",
  "title": "Acme Help Center",
  "helpCenterType": "help-center",
  "answerabilityScore": 0.9,
  "faqQuestionHints": [{"question": "How do I reset my password?"}],
  "topicCategoryHints": [{"text": "Billing and plans", "topic": "billing"}],
  "searchInputDetected": true,
  "contactEscalationLinks": [{"text": "Contact support", "url": "https://example.com/support/contact"}],
  "freshnessHints": [{"text": "Last updated June 10, 2026"}],
  "matchedFocusTopics": ["billing"],
  "changeStatus": "new",
  "billableEventName": "useful-help-center-answerability-result"
}