Reclame Aqui Scraper

Scrape company reputation data from Reclame Aqui — Brazil's leading consumer review and complaint platform. Extract reputation score, total complaints, response rate, resolution rate, and optionally recent complaints — all by company URL or company name slug.

What it does

Reclame Aqui is Brazil's largest consumer complaint platform, with millions of complaints filed against thousands of companies. Companies are scored on a reputation index based on how quickly and effectively they respond to complaints.

This actor scrapes:

• Reputation score (0–10 index)
• Reputation label (Reclame Aqui's own status badge, e.g. "RA1000", "RA6000", or a no-response status for companies that don't reply to complaints)
• Total complaints and complaints in last 12 months
• Response rate — percentage of complaints the company responded to
• Resolution rate — percentage of complaints resolved to user satisfaction
• Average response time (in hours)
• Again business — percentage of users who would do business with the company again
• Recent complaints (optional) — title, date, status, whether the company replied

Input

Field	Type	Description
startUrls	Array	Direct Reclame Aqui company URLs (e.g. https://www.reclameaqui.com.br/empresa/nubank/)
companyNames	Array	Company slugs or names (e.g. nubank, magazine-luiza)
scrapeComplaints	Boolean	Enable scraping recent complaints per company (default: true)
maxComplaintsPerCompany	Integer	Maximum recent complaints per company, newest first (default: 10, maximum: 100)
complaintsSinceDays	Integer	Only return complaints filed in the last N days (optional, 1-3650)
maxItems	Integer	Maximum number of company profiles to scrape

You must provide either startUrls or companyNames — they can be combined.

A name in companyNames is first tried as a Reclame Aqui profile slug (nubank -> /empresa/nubank/). If no profile exists under that slug, Reclame Aqui's own search resolves the name to the right company (e.g. a renamed or merged company).

Recent complaints

Complaints are read newest first, five per page, and each extra page is one more request. maxComplaintsPerCompany is honoured up to 100 (20 pages); the input form rejects larger values. Set complaintsSinceDays (e.g. 30) to receive only complaints filed inside that window: paging stops at the first complaint older than the cutoff, so a quiet company returns fewer than the maximum. maxComplaintsPerCompany still caps the count, so raise it together with a long window. Complaint bodies are not collected - each entry carries id, title, date, status and has_reply. date is Reclame Aqui's own timestamp, without a UTC offset.

Output

Each record represents one company profile:

{
  "company_id": "4532",
  "company_slug": "nubank",
  "company_name": "Nubank",
  "company_url": "https://www.reclameaqui.com.br/empresa/nubank/",
  "reputation_score": 8.1,
  "reputation_label": "RA1000",
  "complaints_total": 124567,
  "complaints_12m": 18234,
  "response_rate": 97.5,
  "resolution_rate": 85.2,
  "avg_response_time_hours": 4.2,
  "again_business": 88.1,
  "complaints_sample": "[{\"id\":\"AbC123\",\"title\":\"Cartao bloqueado\",\"date\":\"2026-10-20T14:03:11\",\"status\":\"Resolvido\",\"has_reply\":true}]",
  "scraped_at": "2026-06-03T00:22:41.000Z"
}

Use cases

• Lead qualification — identify companies with poor reputation scores before engaging them as clients or partners
• Competitive intelligence — track competitor complaint volumes and response rates over time
• Customer insights — understand common complaint patterns for a company or industry
• Due diligence — verify company reputation before B2B partnerships or investments
• Market research — benchmark Brazilian companies against industry reputation standards

Technical notes

• Clears the site's bot protection automatically
• Data is extracted from the page's embedded JSON state for accuracy, with DOM fallback
• Respects the site's crawl-delay directive by running at low concurrency
• Reaches the Brazilian content reliably, wherever you run it