Zendesk Guide Public Crawler

Store Positioning

Store title: Zendesk Guide Public Crawler

Short description: Crawl public Zendesk Guide-style help centers and extract categories, sections, article URLs, titles, breadcrumbs, locales, labels when visible, update signals, and article content into structured rows.

SEO title: Zendesk Guide Public Crawler — technical SEO, web, and domain audit

SEO description: Crawl public Zendesk Guide-style help centers and extract categories, sections, article URLs, titles, breadcrumbs, locales, labels when visible, update signals, and article content into structured rows. Use it to find crawlability, indexability, security, metadata, and page-quality issues with evidence-backed rows and audit reports.

Categories: SEO_TOOLS

Keywords: zendesk, guide, public, crawler, structured data, public data, local seo, web/domain audit

Pay-Per-Event Pricing

This actor uses pay-per-event pricing. Event prices include Apify platform usage; users are not expected to pay a separate platform-usage pass-through charge for the configured pricing model.

• Tier: W1 — Web/domain audit
• Primary event: page-audited at $0.00490 base
• Default max charge: $10.00
• Store discounts: FREE/BRONZE base, SILVER discounted, GOLD deepest approved discount

Event set:

• actor-start: base $0.00500, GOLD $0.00400. Zendesk Guide Public Crawler: charged when actor start is completed. The price includes Apify platform usage; no separate usage pass-through is intended.
• page-audited: base $0.00490, GOLD $0.00392. Zendesk Guide Public Crawler: charged when page audited is completed. The price includes Apify platform usage; no separate usage pass-through is intended.
• record-extracted: base $0.00372, GOLD $0.00298. Zendesk Guide Public Crawler: charged when record extracted is completed. The price includes Apify platform usage; no separate usage pass-through is intended.
• finding-emitted: base $0.00372, GOLD $0.00298. Zendesk Guide Public Crawler: charged when finding emitted is completed. The price includes Apify platform usage; no separate usage pass-through is intended.
• audit-report-generated: base $0.05000, GOLD $0.04000. Zendesk Guide Public Crawler: charged when audit report generated is completed. The price includes Apify platform usage; no separate usage pass-through is intended.

The actor accepts actor-start before work, accepts the primary event before each dataset row, and accepts the configured report event before writing report files. If maxChargeUsd or the live PPE limit blocks a charge, the corresponding row or report is not written.

Public Task Concepts

• Audit Zendesk Guide Public Crawler controls on a capped public sample
• Find high-priority Zendesk Guide Public Crawler issues before release
• Validate Zendesk Guide Public Crawler evidence from supplied pages
• Prioritize Zendesk Guide Public Crawler fixes with severity and proof
• Export Zendesk Guide Public Crawler QA rows for client review

Crawl public Zendesk Guide-style help centers and extract categories, sections, article URLs, titles, breadcrumbs, locales, labels when visible, update signals, and article content into structured rows.

What it does

• Accept public Zendesk Guide help center base URLs, category URLs, section URLs, article URLs, or sitemap URLs.
• Crawl bounded public help center pages.
• Extract categories, sections, article titles, article bodies, breadcrumbs, locale, author/update signals where publicly visible, related article links, and page status.
• Preserve source URL and hierarchy.
• Generate article inventory, category/section map, and migration-friendly exports.

What it does not do

• No Zendesk admin API access, private help center crawling, ticket data, user data, brand impersonation, official certification, or access-control bypass.

Input fields

Primary inputs from the locked actor spec: startUrls, helpCenterBaseUrl, sitemapUrls, allowedDomains, localeHints, maxPages, maxDepth, includeArticleBody, includeBreadcrumbs, includeRelatedArticles, includeLabelsIfVisible, requestDelayMs, timeoutMs. maxChargeUsd keeps runs capped during production use.

Output fields

Dataset rows include: sourceUrl, pageType, articleId, articleTitle, articleUrl, categoryName, categoryUrl, sectionName, sectionUrl, breadcrumbs, locale, authorName, updatedAt, articleBodyText, relatedArticleUrls, labels, statusCode, warning.

Starter example

Use examples/input.tiny.json as a small starter input. Keep the first run capped and review the dataset before increasing limits.

Public task examples

• Run Zendesk Guide Public Crawler on supplied sample data: Run Zendesk Guide Public Crawler on supplied sample data using a small bounded input.
• Generate a Zendesk Guide Public Crawler QA report: Generate a Zendesk Guide Public Crawler QA report using a small bounded input.
• Find invalid rows with Zendesk Guide Public Crawler: Find invalid rows with Zendesk Guide Public Crawler using a small bounded input.
• Create a capped local endpoint readiness check for Zendesk Guide Public Crawler: Create a capped local endpoint readiness check for Zendesk Guide Public Crawler using a small bounded input.
• Prepare Zendesk Guide Public Crawler output for downstream automation: Prepare Zendesk Guide Public Crawler output for downstream automation using a small bounded input.

Public source provenance

The starter input fetches one public Zendesk Guide article directly from https://support.zendesk.com/hc/en-us/articles/4408884056346-Introduction-Getting-started-with-Zendesk-Support, constrained to support.zendesk.com and one page.

Reports

• zendesk-guide-public-crawl-report.md
• zendesk-guide-article-inventory.csv
• zendesk-guide-hierarchy.json
• zendesk-guide-locale-summary.json
• zendesk-guide-crawl-errors.json

Limitations and safe use

Start with supplied-input runs, then enable live endpoints only with tight caps, domain allowlists, and no secrets in public examples.