Trustpilot Reviews Scraper

Collect Trustpilot reviews for one or more businesses. Enter Trustpilot review-page URLs or plain domains, select review filters, and receive each review as a separate item in the default dataset. No Trustpilot credential is required.

Use it to monitor new reviews, study rating patterns, find reviews about a topic, or collect a business profile with its review data.

Collect reviews from a business

Use a Trustpilot review URL

Collect the 20 newest reviews for a business:

{
  "businesses": ["https://www.trustpilot.com/review/trustpilot.com"]
}

Use business domains

Plain business domains are also accepted:

{
  "businesses": ["trustpilot.com", "amazon.com"],
  "maxReviews": 100,
  "sort": "createdAt:desc"
}

Filter reviews

This example collects recent English one- and two-star reviews that mention delivery. It also keeps only verified reviews that have a business reply.

{
  "businesses": ["amazon.com"],
  "maxReviews": 50,
  "stars": ["1", "2"],
  "language": "en",
  "date": "last3months",
  "search": "delivery",
  "onlyVerified": true,
  "onlyWithReplies": true
}

Each selected filter narrows the result. Remove onlyVerified or onlyWithReplies if the combination is too narrow.

Save business profiles

Set includeBusinessProfiles to save one resolved profile per input entry in the business_profiles dataset:

{
  "businesses": ["trustpilot.com"],
  "maxReviews": 20,
  "includeBusinessProfiles": true
}

Input reference

Field	Type	Default	Description
businesses	string[]	required	Trustpilot review-page URLs or plain business domains. Entries are processed in input order; repeated entries are processed again.
maxReviews	integer	20	Maximum reviews for each business. Use 0 for as many as possible, up to about 1,000 per business.
sort	string	createdAt:desc	createdAt:desc returns newest first (default). relevancy:desc returns the most relevant first. When a request goes above 200 reviews, relevance order applies within each star rating.
stars	string[]	[]	Any combination of 1 through 5. An empty array includes all star ratings.
language	string	all	all or a language code such as en, de, or fr.
date	string	all	all, last30days, last3months, last6months, or last12months.
search	string	none	Trustpilot review keyword filter. Blank text is treated as omitted.
onlyVerified	boolean	false	Return only reviews that Trustpilot marks as verified.
onlyWithReplies	boolean	false	Return only reviews with a business reply.
includeBusinessProfiles	boolean	false	Save each resolved business profile in business_profiles.
proxyConfiguration	object	Apify Proxy enabled	Optional connection settings managed by Apify.

Input requires at least one business entry. maxReviews must be a non-negative integer. The Actor does not set a maximum business count or a maximum maxReviews value.

Complete input reference example

This is a syntax reference for all input fields. The selected filters can produce fewer reviews than maxReviews.

Review output

Each default-dataset item is one Trustpilot review. Trustpilot defines its fields: optional fields can be absent, and Trustpilot can add fields.

The record below is a saved review. It shows all fields saved for that review. It has no companyReply; the optional reply shape is in the field reference.

Review fields

Review objects can contain these fields. A review does not always contain every optional field.

Field	Type	Description
id	string	Review ID.
title	string	Review title.
text	string	Review text.
stars	number	Star rating.
createdAt	number	Creation time as a Unix timestamp in seconds.
updatedAt	number or null	Last update time as a Unix timestamp in seconds.
experiencedAt	number	Experience date as a Unix timestamp in seconds.
numberOfLikes	number	Number of likes.
isLikedByCurrentConsumer	boolean	Whether the current viewer liked the review.
source	string	Trustpilot label for the review's origin, such as Organic.
isVerified	boolean	Trustpilot verified-review flag.
status	string	Review status.
businessUnitId	string	Trustpilot business-unit ID.
reviewVerificationLevel	string	Verification level label.
verificationLabel	object	Verification label details.
language	string	Review language code.
isLatestByConsumerOnBusinessUnit	boolean, optional	Whether this is the consumer's latest review for the business. It can be absent.
isLatestByConsumerOnLocation	boolean, optional	Whether this is the consumer's latest review for the location. It can be absent.
consumersReviewCountOnSameDomain	number	Consumer review count for the same domain.
consumersReviewCountOnSameLocation	number	Consumer review count for the same location.
consumer	object	Consumer details.
filtered	boolean	Trustpilot filter flag.
companyReply	object, optional	Business reply. It is absent when the review has no reply.

Object	Child fields and types
verificationLabel	type string; subtype string or null.
consumer	id, countryCode, and displayName strings; imageUrl string or null; numberOfReviews number; verified boolean.
companyReply	text string or null; createdAt and updatedAt numbers or null.

Business profile output

When includeBusinessProfiles is true, one profile object for each resolved business is saved in business_profiles. Trustpilot defines its fields. Optional fields can be absent, and new fields can appear.

Dataset views affect only the Console presentation. Exports keep all fields in the stored review and profile objects.

These selected values are from a saved Trustpilot profile:

Profile field reference

The table lists fields seen in saved profiles. It is not a complete list, because Trustpilot can add fields.

Field	Type	Child fields or value
id	string	Trustpilot business-unit ID.
displayName, profileImageUrl, websiteUrl	string	Public profile identity and links.
name	object	identifying string and optional referring string array. referring can be absent.
score	object	Numeric trustScore and stars.
numberOfReviews	object	Numeric total, oneStar, twoStars, threeStars, fourStars, and fiveStars.
numberOfLocations	number	Business location count.
countryCode	string	Business country code.
claimState	string	Profile claim state.
isUsingPaidFeatures, hasSubscription, isActivelyInviting	boolean	Profile and invitation status.
description	open object	The saved profile contained a string text field. Other fields can appear. The object is absent when the business has no description.
profilePromotion	object	title string or null and sellingPoints objects; each selling point has text string. The promotion can be empty: title is null and sellingPoints is an empty array.
informationSource	string	Profile information source.
businessClosed	object	Boolean isClosed and isTemporarilyClosed.
verification	object	Boolean verifiedByGoogle, verifiedPaymentMethod, and verifiedUserIdentity. Optional boolean verifiedBusiness can be absent.
email, phone, address, zipCode, city, country	string	Public contact and address values.
categories	object[]	Each item has string id and displayName; boolean isPrimary, hasRanking, and isBadCategory; and ranking with numeric position and cardinality.
accessToAIReplies	boolean	Whether the profile has access to AI reply features.

Limits

Business lookup and review collection failures are isolated per input entry. If one entry fails, the Actor continues with the next entry. Dataset persistence failures end the run. In this case, reviews already accepted remain available and no later business is processed.

• maxReviews applies separately to every business entry.
• Each business returns up to about 1,000 reviews. maxReviews: 0 or a higher value is capped at this ceiling.
• Trustpilot can omit optional review and profile fields or add new fields.