Scrape TUI hotel reviews at scale with a fast, reliable, and production-ready Apify Actor.

Extract structured TUI customer review data including:

• ⭐ Guest ratings with detailed category scores
• 📝 Review titles & full guest comments
• 👤 Reviewer names, traveler types & age groups
• 🏨 Hotel summary with aggregated ratings
• 🔢 Total review count per hotel
• 🌐 Review language, travel season & recommendation status
• ✅ TUI recommendation rate and last review date

Perfect for:

• Travel & hospitality businesses
• Hotel content and landing page teams
• AI/LLM training datasets
• Reputation management platforms
• Market research & competitive analysis
• Customer experience analysis

Optimized for large-scale review extraction from TUI.com, one of Europe's leading travel, hotel, and package holiday platforms.

---

✨ Features

• ✅ Scrape TUI.com hotel reviews from TUI hotel detail and offer pages
• ✅ Extract guest ratings with category-level scores
• ✅ Capture review dates, traveler type, age group, travel season & language
• ✅ Extract full guest comments, review titles & reviewer names
• ✅ Detailed category ratings (cleanliness, food & drinks, staff service, child friendliness, accommodation condition, activity & entertainment)
• ✅ Aggregated hotel rating summary
• ✅ Review count statistics per hotel
• ✅ TUI recommendation rate per hotel
• ✅ Last review date for freshness checks
• ✅ Multiple TUI hotel URLs in a single run
• ✅ Optional cutoff date filtering
• ✅ Configurable maximum reviews per hotel
• ✅ Cursor-based pagination through review history
• ✅ Apify API ready
• ✅ Webhook & workflow integrations (Make, Zapier, Google Sheets, BigQuery)

---

🔍 Supported TUI Hotel Pages

The scraper works with standard TUI.com hotel detail / offer pages. Simply provide the hotel URL, and the Actor extracts all available reviews.

Example URLs:

https://www.tui.com/hotel/suchen/angebote/TUI-KIDS-CLUB-Wangerland-Resort/92399/offer/?startDate=2026-09-08&endDate=2026-12-07&duration=default&travellers=2&searchScope=PACKAGE&showTotalPrice=0&earlyBird=0&sortOffersAsc=1&sortOffersField=campaignOffers
https://www.tui.com/hotel/suchen/angebote/Hotel-Grupotel-Taurus-Park/3496/offer/?searchScope=HOTEL&startDate=2026-09-06&endDate=2026-12-05&duration=7-&travellers=2&destinations=133|REGION&productId=PMI43003&boardCode=G&supplierRoomId=DZX1&productAccommodationUnitId=DZX1G&finalPosition=1&rateType=STANDARD&selectedDuration=7&selectedStartDate=2026-11-15
https://www.tui.com/pauschalreisen/suchen/angebote/TUI-KIDS-CLUB-JAZ-Bluemarine/229480/offer/?startDate=2026-09-06&endDate=2027-04-30&duration=7-&travellers=2&searchScope=PACKAGE&showTotalPrice=0&regionGiataIds=651&contentid=1_ad1_3_aegypten_20260817

The Actor automatically detects the TUI hotel ID from the page, resolves the final URL, then collects review data from TUI customer-review endpoints.

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⚙️ Input Configuration

Field	Type	Description
startUrls	array	One or more TUI.com hotel URLs
maxReviewsPerHotel	integer	Maximum reviews to scrape per hotel (default: 100)
cutoffDate	date	Return only reviews from this date onwards (format: YYYY-MM-DD)
alwaysReturnSummary	boolean	Include hotel summary even if no reviews found (default: true)

---

📥 Example Input

{
  "startUrls": [
    {
      "url": "https://www.tui.com/hotel/suchen/angebote/TUI-KIDS-CLUB-Wangerland-Resort/92399/offer/?startDate=2026-09-08&endDate=2026-12-07&duration=default&travellers=2&searchScope=PACKAGE&showTotalPrice=0&earlyBird=0&sortOffersAsc=1&sortOffersField=campaignOffers"
    },
    {
      "url": "https://www.tui.com/hotel/suchen/angebote/Hotel-Grupotel-Taurus-Park/3496/offer/?searchScope=HOTEL&startDate=2026-09-06&endDate=2026-12-05&duration=7-&travellers=2&destinations=133|REGION&productId=PMI43003&boardCode=G&supplierRoomId=DZX1&productAccommodationUnitId=DZX1G&finalPosition=1&rateType=STANDARD&selectedDuration=7&selectedStartDate=2026-11-15"
    },
    {
      "url": "https://www.tui.com/pauschalreisen/suchen/angebote/TUI-KIDS-CLUB-JAZ-Bluemarine/229480/offer/?startDate=2026-09-06&endDate=2027-04-30&duration=7-&travellers=2&searchScope=PACKAGE&showTotalPrice=0&regionGiataIds=651&contentid=1_ad1_3_aegypten_20260817"
    }
  ],
  "maxReviewsPerHotel": 1000
}

---

📦 Output Dataset

For every review, the Actor returns a clean, structured record that combines the individual TUI hotel review, its category ratings, traveler metadata, recommendation status, and an aggregated hotel summary — making downstream processing simple and scalable.

---

🧾 Output Fields

Field	Description
recordType	Type of record: review or summary
reviewId	TUI internal review ID
reviewDate	Date associated with the guest review
reviewerName	Guest's display name
reviewerType	Traveler type / travel party, such as family or couple
reviewerAgeGroup	Reviewer's age group
travelSeason	Season of travel, such as summer or winter
language	Review language code
reviewTitle	Review headline written by the guest
reviewText	Full review text written by the guest
hotelRecommendation	Whether the guest recommends the hotel
ratings.average	Overall review rating
ratings.cleanliness	Cleanliness rating
ratings.foodAndDrinks	Food & drinks rating
ratings.staffService	Staff service rating
ratings.childFriendliness	Child friendliness rating
ratings.accommodationCondition	Accommodation condition rating
ratings.activityAndEntertainment	Activity & entertainment rating
hotelSummary.hotelId	TUI internal hotel ID
hotelSummary.startUrl	Original input URL
hotelSummary.actualUrl	Final resolved hotel URL
hotelSummary.numberOfReviews	Total reviews available for the hotel
hotelSummary.recommendationRate	Percentage of guests recommending the hotel
hotelSummary.lastReviewDate	Latest available review date
hotelSummary.ratings.average	Average overall hotel rating
hotelSummary.ratings.cleanliness	Average cleanliness rating
hotelSummary.ratings.foodAndDrinks	Average food & drinks rating
hotelSummary.ratings.staffService	Average staff service rating
hotelSummary.ratings.childFriendliness	Average child friendliness rating
hotelSummary.ratings.accommodationCondition	Average accommodation condition rating
hotelSummary.ratings.activityAndEntertainment	Average activity & entertainment rating

---

🏨 Example Review Output

{
  "recordType": "review",
  "reviewId": "SV_24B0VBBEFVO7U6AR_8CVSN1JJZVQYU9Z",
  "reviewDate": "2026-08-29 00:00:00+00:00",
  "reviewerName": "Chris",
  "reviewerType": "FAMILY",
  "reviewerAgeGroup": "THIRTIES",
  "travelSeason": "SUMMER",
  "language": "de",
  "reviewTitle": "Sommerurlaub",
  "reviewText": "Hatten eine schöne Woche, würden aber nicht nochmal dort buchen.",
  "hotelRecommendation": true,
  "ratings": {
    "average": 4,
    "cleanliness": 3,
    "foodAndDrinks": 4,
    "staffService": 4,
    "childFriendliness": 4,
    "accommodationCondition": 3,
    "activityAndEntertainment": 4
  },
  "hotelSummary": {
    "hotelId": "92399",
    "startUrl": "https://www.tui.com/hotel/suchen/angebote/TUI-KIDS-CLUB-Wangerland-Resort/92399/offer/",
    "actualUrl": "https://www.tui.com/hotel/suchen/angebote/TUI-KIDS-CLUB-Wangerland-Resort/92399/offer/",
    "numberOfReviews": 187,
    "recommendationRate": 81,
    "lastReviewDate": "2026-08-30 00:00:00+00:00",
    "ratings": {
      "average": 4,
      "cleanliness": 3.7,
      "foodAndDrinks": 4.1,
      "staffService": 4.2,
      "childFriendliness": 4.5,
      "accommodationCondition": 4,
      "activityAndEntertainment": 4.4
    }
  }
}

Example summary record:

{
  "recordType": "summary",
  "hotelSummary": {
    "hotelId": "92399",
    "startUrl": "https://www.tui.com/hotel/suchen/angebote/TUI-KIDS-CLUB-Wangerland-Resort/92399/offer/",
    "actualUrl": "https://www.tui.com/hotel/suchen/angebote/TUI-KIDS-CLUB-Wangerland-Resort/92399/offer/",
    "numberOfReviews": 187,
    "recommendationRate": 81,
    "lastReviewDate": "2026-08-30 00:00:00+00:00",
    "ratings": {
      "average": 4,
      "cleanliness": 3.7,
      "foodAndDrinks": 4.1,
      "staffService": 4.2,
      "childFriendliness": 4.5,
      "accommodationCondition": 4,
      "activityAndEntertainment": 4.4
    }
  }
}

ℹ️ TUI uses a 1–5 rating scale for review and hotel rating categories. recommendationRate is returned as a 0–100 percentage.

---

🌍 Ideal Use Cases

Perfect for:

• Hotel reputation monitoring — Track guest satisfaction trends across TUI hotels and resorts
• Travel content teams — Build review-based destination pages, hotel comparisons & FAQ content
• AI/LLM training — Create travel and hospitality datasets for chatbots, recommendation engines & summarization
• Sentiment analysis — Analyze TUI guest feedback by language, traveler type, age group and travel season
• Market intelligence — Benchmark hotels, resorts and package holiday properties against competitors
• Revenue management — Correlate guest ratings, recommendation rates and review freshness with pricing decisions
• OTA integration — Aggregate TUI hotel reviews for metasearch, booking platforms and travel dashboards
• Reputation management platforms — Monitor guest concerns, positive mentions and recommendation patterns
• Hospitality analytics — Build dashboards for hotel groups, tour operators and travel agencies
• Customer experience research — Deep-dive analysis of cleanliness, food, service, family friendliness and entertainment feedback

---

🚀 Integrations

Platforms:

• Apify API & Console
• Python (apify-client)
• Node.js
• JavaScript (Puppeteer)
• Go
• Java

Workflows:

• Make.com (Zapier alternative)
• Zapier
• Google Sheets
• Airtable
• Slack
• Discord webhooks
• Custom webhooks

Data Warehouses:

• Google BigQuery
• Snowflake
• Amazon Redshift
• AWS S3
• Azure Data Lake
• Airbyte

AI/ML:

• LangChain
• OpenAI/GPT
• Hugging Face
• Custom transformers

Export Formats:

• JSON (default)
• CSV
• Excel
• XML
• Parquet

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⚡ Reliability & Performance

Technical Stack:

• Python 3.12+ (async-first)
• Smart pagination & request handling
• Automatic retry logic with backoff
• Session management & cookies
• Proxy support (rotating, static, residential)
• Concurrent requests with rate limiting
• Error handling & recovery

Optimized for:

• Stable production workloads
• Large-scale TUI review extraction
• Multi-hotel review aggregation
• High-throughput data collection
• Memory-efficient dataset output
• Scheduled runs & webhooks

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📊 Data Quality

Included Features:

• ✅ TUI hotel ID detection from hotel pages
• ✅ Final URL resolution for traceable datasets
• ✅ Date validation & normalization
• ✅ Recommendation status capture
• ✅ Traveler profile metadata
• ✅ Rating scale validation
• ✅ Category score normalization
• ✅ Structured summary records

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👨‍💻 About the Author

Created by knagymate — specialized in high-performance Apify Actors for:

• Hotel & travel review scraping
• Search-friendly structured datasets
• AI-ready structured data
• Production-grade integrations

Need custom solutions?

• Enterprise scraping setups
• Private Actor modifications
• Custom integrations & webhooks
• Data pipeline optimization

👉 Contact via Apify marketplace.

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⭐ Support & Feedback

If this Actor helps your project:

• ⭐ Star this repository (GitHub)
• 💬 Leave a review on the Apify marketplace
• 📧 Report issues or request features

Your feedback helps improve this tool for the community!