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Social Media Comments & Reviews Analyzer

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Social Media Comments & Reviews Analyzer

Social Media Comments & Reviews Analyzer

Developed by

LeadGen Labs

LeadGen Labs

Maintained by Community

Extracts social media comments and customer reviews from platforms like Trustpilot, Google Maps, and Booking.com to detect the emotional tone and sentiment behind each, helping your brand understand customer feelings and improve engagement

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Pricing

Pay per event

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Last modified

an hour ago

Social Media Comments & Reviews Analyzer -- Extract, Analyze & Understand Customer Feedback

FAQ

1. What is Social Media Comments & Reviews Analyzer?

Social Media Comments & Reviews Analyzer is a Multi-Platform Analysis Agent actor designed to extract and analyze Social Media Comments(Facebook, Instagram, Tiktok, Twitter/X, and Youtube) and Customer Reviews(Google Maps, Trustpilot, Tripadvisor, Booking.com, Yelp)...and other platforms to be integrated.

It scrapes comments and reviews, classify into positive and negative comments/reviews, and uses LLM-powered emotional tone analysis to cluster feedback into pain points, positive sentiment themes.


2. Who can use this tool?

As a business owner, brand strategist, or data analyst, this tool offers actionable insights into customer dissatisfaction, and it empowers you to make smarter decisions and stay ahead of reputation risks.


3. What are the Use Cases of this tool?

  • Brand Monitoring: Track and analyze both positive and negative feedback about your business across social media and review platforms.
  • Customer Experience Optimization: Identify recurring pain points, highlight what customers appreciate, and prioritize improvements that boost satisfaction.
  • Reputation Management: Detect risks early by monitoring negative sentiment trends and safeguarding your brand image.
  • Market Research: Gain insights into audience preferences, frustrations, and expectations in your niche or industry.
  • Competitor Analysis: Uncover what people like or dislike about competitors to refine your own positioning and strategy.
  • Content & Marketing Insights: Learn how customers react to campaigns, posts, and products by analyzing engagement sentiment.
  • Product Development Use real feedback to guide feature requests, service improvements, and innovation decisions.

4. How do I use this tool?

Step 1:

  • Get Your Groq API Key - Visit https://console.groq.com/home
  • Register or log in, and it is free to use for your analysis use case except in larger usage
  • Click on API Keys in the dashboard.
  • Generate a new key and copy it.
  • Paste it into the groq_api_key field when setting up the actor.

🔐 Note: Your API key remains secure and encrypted. It is never visible to the actor creator or anyone else.

Step 2: Input Your Business URL

  • Copy the review page URL from: Tripadvisor, Trustpilot, Booking, Google Maps or
  • from post URL: Facebook, Instagram, Twitter/X, Tiktok, Youtube
  • Paste it into the business_url field.

Step 3: Set the Number of Pages to Scrape:

  • Specify how many pages of reviews to analyze with the max_pages field.

Run the Actor and receive a JSON output that highlights the most common negative themes based on real user reviews.


5. What are Input Examples?

{
"business_url": "https://www.trustpilot.com/review/majority.com",
"max_pages": 50,
"groq_api_key": "your_groq_api_key_here"
}
{
"business_url": "https://web.facebook.com/humansofnewyork/posts/pfbid0BbKbkisExKGSKuhee9a7i86RwRuMKFC8NSkKStB7CsM3uXJuAAfZLrkcJMXxhH4Yl?_rdc=1&_rdr",
"max_pages": 10,
"groq_api_key": "your_groq_api_key_here"
}
{
"business_url": "https://www.tripadvisor.com/Attraction_Review-g187791-d192285-Reviews-Colosseum-Rome_Lazio.html",
"max_pages": 50,
"groq_api_key": "your_groq_api_key_here"
}
{
"business_url": "https://www.google.com/maps/place/Great+Mall/@37.4157422,-121.8999869,17z/data=!4m8!3m7!1s0x808fcecafdb31371:0x9358407bfd6fb9dd!8m2!3d37.415738!4d-121.897412!9m1!1b1!16zL20vMDVjaF9w?entry=ttu",
"max_pages": 5,
"groq_api_key": "your_groq_api_key_here"
}
{
"business_url": "https://www.youtube.com/watch?v=Ml97T4oVaV0",
"max_pages": 20,
"groq_api_key": "your_groq_api_key_here"
}

6 How does the Output Insights looks like?

Negative Insights

[
{ "theme": "poor customer service", "count": 3 },
{ "theme": "temperature issues", "count": 1 },
{ "theme": "poorly organised", "count": 1 },
{ "theme": "mass tourism", "count": 1 },
{ "theme": "ticketing issues", "count": 1 },
{ "theme": "poor service quality", "count": 1 },
{ "theme": "overcrowded", "count": 1 },
{ "theme": "ticket quality", "count": 1 },
{ "theme": "overall dissatisfaction with product or service", "count": 1 },
{ "theme": "platform or service issues", "count": 1 },
{ "theme": "disappointing experience", "count": 1 },
{ "theme": "unsafe stairs", "count": 1 }
]

Feature Requests or Custom Builds?

This actor is actively maintained. Have an idea or a special request? Reach out - lead.gen.labs.1@gmail.com